Zella’s Pizza And Cheesesteaks

I order 2 hoagies and 1 order if cheesy bread to be delivered. They said it would be 45 – 60 min but it took a total of 1 hour and 40 min. The food is great but delivery service is not.

Always a minimum of an hour and a half to two hour wait for delivery each time we call. It’s a shame because the food is good, just not good enough for that kind of wait time.

I’m out here visiting from jersey (Burlington) The steak and mushroom was the bomb. I didn’t add the special sauce and added extra cheese and mayo. I meant to take a pic but I ate it without breathing. Very impressed :)

Got the Steak Sub and a Meatza Pizza, they were both good. Delivery time was about 49 minutes not bad overall I give them a 4.2÷5

I’m a frequent customer of Zella’s closer to home in the east valley, so I stopped in here while in the area. I noticed some of the not so great reviews, but learned of some recent management changes, and it must be for the better.
I really love Zella’s. It’s so easy and affordable when I’m in a pinch to pick up a quick bite for my family. I began as a fan of the $ 5 one topping pizzas bc they are better tasting and better quality than other pizza places. The canjun crust is my favorite, and free to add. The ranch is made in house, and probably the best I’ve ever had. The manager added a free baked fries to my order after I told him I liked buffalo wings.
You guys.
Their baked fries are now my favorite. In the history of EVER. They changed my life.
In closing, I give this location 5 stars. I always appreciate small business when quality and service are on par, and I would encourage anyone who may have had a bad experience to give the new management a shot. I will certainly return everytime I find myself in the area.

I never check reviews before I try a place and a good thing I didn’t. I just moved to the neighborhood and am looking for that spot that you can go to get good food delivered. Is it cheap yes will I be going back no. I’d rather eat chuck cheese pizza than this place. And that’s not talking about the wings. The hot wings were the best part because they were meaty wings but the sauce was horrible they could have just used cholula and got better flavor. My recommendation is skip it order dominos.

I alway order food for delivery and it’s good and friendly. I’m from NY and is not as good as really NY pies but it’s good.

It’s a shame that I have to give even one star in order to leave a review. This establishment doesn’t even deserve 1 star.
The home of the All Day-​Everyday Large 1 topping pizza for $ 5 with free seasoned crust. Not hardly! No seasoned crust was offered. They require a $ 15 minimum purchase for delivery, up selling us soda and fried mushrooms to meet the requirement that arrived bland and ICE COLD an hour later.
When we complained, they refused to award us a refund, but a 25% discount on our next order. As if we will patronize this business with their poor customer service and bland food again!
After placing us on hold for 10 mins, they refused to remake the order and initially lied about a manager being on duty. Tonight’s manager insisted we call back on Monday, because she couldn’t be bothered.
The $ 5 carry out is not for every pizza all day every day. If you order their thin crust of philly cheese steak pizza, it’ll cost you $ 8-​$ 16. The ad is false!
The delivery from less than a mile took over an hour.
God this place sucks to high heaven! Do not waste your money!!!

Great pizza, so 2 stars. However, they have noted on the menu that bottled beer is $ 2.75, and imports are 3.65. This is funny. When I asked why they are charging an import price for a domestic beer, Blue Moon, the owner said he doesn’t have enough keys on his register to discern a 3^rd class of beers. when that didn’t fly, he said that the distributer charges the same price for it as he does for imports. Ok. Ugh!

I have ordered from this place previously however this time around the experience was not good. I placed an order at 6:30pm and it’s now almost 9:30pm and the food has not yet arrived. The delivery guy called me saying he was lost and I gave him directions but still went back to the store because he still couldn’t find it. The wait time is awful and the food isn’t that great to be waiting 3 hours for delivery.

Excellent Pizza!
I ordered from Eat24 App and received fresh pizza on time very easily. I got an X large Pizza w/​4 toppings for $ 20 and tasted just right. First time I ordered pizza in Az that was affordable and up to my standards. I look forward to ordering again soon!

This place is pretty darn good. Always friendly on the phones, they deliver fast, haven’t messed up an order once… and their fried pickles are AWESOME. The only way they could get better is to lower the pricing a tad as they do seem to be a little over priced compared to other places.

Being that I live in the west valley now, there are little to no mom-​n-​pop delivery shops to choose from, Zella’s is a friendly name that I remember. After ordering from them for over a year now, I think I have my final consensus.
Overall, I don’t know why I keep coming back to Zella’s. I’ve had some pretty shitty phone service, but I guess I like their food enough to put up with it. PLEASE, if anything, Zella’s, learn to be more courteous on the phone!
Please be aware that my review is based only on delivery. (+ positive, — negative, -/​+ neutral)
+ Good food. I love their boneless wings. Best flavor from any pizza/​wing place in Arizona to date (for me). I usually get regular wings because no one likes wimpy wings aka boneless, but I love the Zella’s boneless. They’ve hardly ever messed up my orders, although I’d say the boneless wings can come smaller than normal, and you never know what you’ll get. I once got the usual 10, but each «wing» was about ½″ in size.
— Waiting. OMG sometimes I wait an hour and a half for my food. Usually they let me know about the wait and are honest with how long it will be, but damn, maybe hire some more people for busy nights? It’s been like this since I started ordering from here over a year ago.
-/​+ Service. Typically I’ve had very lousy service on the phone. Twice it was one hour from their closing time and they told me they would not deliver. THIS is what makes me order from a large corporate chain. If they say they close at 9, and you call at 8:45, your order will STILL be delivered. I also had one lady DEMAND my building number (albeit I should know my building number, but no one has ever denied delivery without a building number) and so I hung up and ordered Papa John’s. According to her she «wasn’t going to send her driver out there with no building number.» Um, they have to look at the map anyway, get over it. HOWEVER, my delivery service has always had pleasant drivers. One girl even gave me extra ranch (shout out to you, girl!).
+ Prices. For delivery (and usually if it’s fried), this place is pretty good. Good portions and I don’t spend more than I would at a corporate chain.
-/​+ Coupons. Sure, if you want pizza and wings, you can get some good deals. If you want subs or anything else, probably not your best bet. And to my knowledge, their «deals» have always been the same.

So a friend and i ordered from here, its been a while since i ordered pizza, so i was surprised and impressed with my experience. It was also the firdt time for me with trying new York style pizza, i was not disappointed. My fire and i got a large new York style pizza eith sausage, pepperoni, and onion with parmesan breadsticks. Both were great, the breadsticks were good, but what stood out the most was the pizza. It wasnt greasy and the flavors were great, they all balanced each other out. I highly recommend this place.

Ok, so I’ve been ordering from this location for months now and each time the delivery service is getting worse. Im at the point that i will not order from then anymore and will not tell anyone of my family or friends to order from them ever after today. I ordered their $ 25 coupon of 2 large 2 topping pizzas and 20 wings today. I placed this order at 12:35 pm and as told it would take an hour for delivery (which seemed a bit excessive at this time of day. Since it was after lunch rush). So as the hour mark came and then went the order was still not here. At 20 minutes after the hour it was still not here, so I called them to ask where my order was since its now been an hour and 20 minutes. The girl on the phone proceeds to go on to tell me that the order was out for delivery and quickly got off the phone. So again I sat outside waiting and again another 10 minutes went by and no order. I called back again and this time the girl put me on hold to see where the delivery girl was at. She came back on the line and tried to tell me that there was traffic that delayed the driver and that she was less then 5 minutes away. Now that began to irritate me since they are only 3 miles from where I live. There’s not that much traffic that would delay a delivery by 30 minutes. The girl just kept saying she was sorry and never offered up any comps of any kind to show any customer appreciation to keep me as a customer. I then asked her what they were going to do to compensate me for not having my food by an hour and a half. She then says oh well I can give you a $ 10 credit on your account for your next order. I said fine and hung up expecting my order in under 5 minutes as they claimed. Well that was a lie yet again as it took the driver an additional 12 minutes to finally show up. So now its been an hour and 42 minutes; the driver got out and acted like nothing was wrong. She asked «hi how’s your day going?» I responded with «it would have been better if my order was here over 40 minutes ago, on time.» She then got very snotty quick and snapped «well there’s only one of me and your total is $ 30.58.» I said «well I would like to check to see if my food was still hot before I pay for it.» She pulled out one pizza and handed it to me and I checked it. Granted it wasnt as hot as all my other orders from before but it was warm enough that I went ahead and paid for it. I then handed the driver $ 40 and she said «let me get your change.» The change should have been $ 9.42 she came back and handed me only $ 9 not even saying sorry I don’t have any change, change she just assumed she could keep the 42 cents and hesitated like I was going to give her more for a tip. Well now I’m seeing red so that’s all she got as her tip was the 42 cents she assumed she could just keep and I walked away from her. This whole delivery was the worse experience I have ever had from this place. They acted as though my order didn’t matter in any way. They acted like they were irritated with me for being upset for not having my food for over and hour and 40 minutes. It will be awhile before I order from them again if I do decide to.

Ordered from here twice. The first time it was awesome. Great pizza great customer service. Second time not so much, we called and the girl asked if it was for pick up or delivery, when I said delivery she hesitated and said they weren’t delivering anymore, this was two hours prior to closing.

mine is based on their food via delivery on eat24 and grub hub. for w/​e reason, this place does not like to pay attention to the special instructions. i’ve ordered from here multiple times b/​c i’m foolish and try to give 2^nd chances, but this place has screwed up every time, even in the replica order an hr later!
see, i can’t have cheese cuz i’m basically allergic. and i don’t like onions. so anything i order, i specifically say ‘no cheese, no onions please’ yet this place can never get it right. multiple times i complained to eat24 and one time, zellas decided to send a replica order which one did not have cheese, but the other had onions AGAIN!
they just don’t care about customers and their food allergies/​intolerances… what if i was deathly allergic to the cheese/​onions and didn’t check before biting into the food?! c’mon zellas, unless you wanna kill your customers, DO BETTER AND READ THE SPECIAL INSTRUCTIONS! i shouldn’t have to specifically write ‘I WILL DIE IF YOU INCLUDE CHEESE OR ONIONS!’ for you to pay attention and do what i ask…

So okay… no this isn’t my most favorite pizza in the valley. It isn’t gourmet or anything. But having ordered it for our elementary school’s parties and then a random lunch break where we didn’t have time to head out and get anything… this seriously hits the spot for the cheap pricetag!
The pizza is more of a thinner handtossed type crust and slices are large. Yummy!
I have now tried their classic cheesesteak and no it isn’t genuine or anything along those lines… but dang it, it too hit the spot and was tasty.
The only thing I wouldn’t recommend is their salads. They are huge but not very good. Stick to the pizza and cheesesteaks. I’d like to try their other things like wings and other apps though.

I had previously ordered pizza from this establishment and it took them 2 hours for delivery. They did give me a $ 20 credit, which was nice. The pizza they delivered was warm and very good. However, I am VERY disappointed with the service that I received this evening. We ordered Pizza, bread sticks, wings, pickles with a Diet Coke. We had a coupon to receive the breadsticks and pizza for only $ 15. They Charged us FULL Price for those items and When I called to ask her if she got the amount correct, She said all she would do is give us a $ 4 credit for free breadsticks on our next order. We ended up just cancelling our order. This is very upsetting because I regularly order and I love the pizza, but they can’t seem to get it together. They are disorganized and need new management and staff training.

You can ask any and they will tell you that I am not a Pizza fan at all. I mean I like a slice from time to time, but not my first choice.
I have bought pizza from here and I have bought dough balls to make my own pizza at home and it was also very good.
The people working there made sure we knew what we were buying when I asked for a dough ball to make pizza. They’re fast and very nice.