Total Wine & More

Total Wine is what is wrong with wine retail in Phoenix. It represents the lowest common denominator, corporate wine, impersonal environment, weak product knowledge, and a soul sucking wine shopping experience. If you want competitive pricing on Kendall Jackson or Cupcake, you just might get that here. If you think there’s more to wine than mass produced and mass distributed offerings, and corporate directed buying of uninspired wines, this store is probably not for you. (It’s not to say that every single wine on their shelves is terrible or uninspired, but good luck finding the few gems they have in this horrendous layout, and with the too frequent lackluster customer service.)

Horrible customer service, we asked a question and they were like we are busy. You can walk and find what you looking for. And at the end. At the register they refuse to sell alcohol to us even though we were over 21 and had our out of state ID’s.

It’s Thanksgiving and all I was hoping to get out of my visit at Total Wine was grabbing a Sweet white wine and some Vodka for our Thanksgiving dinner drinks.
However, what I ended up getting was Eric, the most unhappy and disrespectful individual I have ever encountered. I came in asking for a, fruity white wine and he yells out to another «wine expert» where to find «fruity white wine» you would think that with the title of Assistant Manager on his name badge that he would have known where to find such small request and instead asked someone else. I then told him that D’Asti is more than fine, he then says «then you should have said that» and then continues to argue and say, «you should have said moscato» and I told the other wine expert to please take me to the where the D’Asti was. Then ERIC, the ASSISTANT MANAGER goes on saying, GET OUT OF MY STORE. I told him stop being rude it’s Thanksgiving. He said get out, get out of my store. I then reacted and said shut up and he yelled at me, know you get out. I asked for the manager and he said I am the Manager. Then I decided to just go, I had a turkey in the oven and I was just there to grab-​and-​go and instead I was yelled at and walked out. WORST EXPERIENCE EVER. Even worst was the fact that he had the decency to tell me to go complaint online as he was walking me out. I will write to corporate and find a new place close by for wine, even if it’s further away.

This place has the best prices in town. Employees are very friendly and helpful. The store is always very clean and easy to navigate. The aisles are a little narrow, but other than that is the location I always go to.

I’m done with this company.
I buy a case of wine every couple of weeks and after yesterday’s miserable experience, I will be shopping somewhere else from now on.
First, their website sucks. Even after an «upgrade» it still takes forever to load, constantly times out and you have to press the submit button multiple times (at the risk of being charged multiple times) to get your order in.
Whenever I am ordering my wine I spend time researching the scores and ratings. I ALWAYS uncheck the box that will allow vintage substitutions. I know that a wine that is fantastic one year could be vinegar the next. I can guarantee that when I get to the store at least one of the wines will be of the incorrect vintage. Yesterday six of the twelve bottles was the wrong vintage! 50% failure rate! This happens every single time. They have every excuse under the sun — website inventory was wrong, the picker wasn’t paying attention, thought you wouldn’t mind, etc, etc.
So as I find the 6 incorrect bottles and tell the large guy with the scruffy red beard, he starts to give me attitude!
I will purposely drive across the valley to go to a different store than to ever give Total Wine any more of my business.

Total Wine has a great selection of different wines and spirits. The store on Camelback in particular is always very nicely merchandised. Although I had a disagreement with one of their cashiers their CEO and executive team was extremely responsive and they exhibited a high level of service orientation at a corporate level. Good job total wine! Their prices are also much better than competitors such as BevMo I find.

Thank you to Paul and his team for making our DHI Title Agency Lunch & Learn today easy and relaxing. We appreciate what great hosts you were!

I found everything I was looking for and more! Has a wonderful selection of wines (obviously) but also a great selection a liquor and beer as well. The staff was friendly and knwoledgable. Also the store is clean and laid out very well which makes it easy to find what you need.

It’s a nice Total Wine. Their wine selection is nicely tagged and easy to navigate. I like the layout of the shelves and the bottom scoop so those labels can be seen without having to crouch.
Very spacious and open. The place is very popular and there are always plenty of cashiers to accommodate.
The back aisle formerly shelving beer is now soft drinks. It used to be all beer from front to rear, but looks like they’ve made good use of space for all those sodas.
Customer service is good.

A Total Wine trip for me is always about what I can discover that’s new in the alcohol relm. This visit was no different! Usually there is a wine expertise walking around readily available… moreso at ones beck & call. This visit was a bit different while there was surely an expert there for my first isle or two… and yes my group and I had questions… He disappeared… lol… I’m wondering if he found it odd that my camera was flashing every few seconds taking a click here, a click there, everywhere a click! click! ! *say cheese!*
I had a good time not only purchasing a few items but discovering what’s new on the shelves.
The foodie in me can’t help but adore the bottles and colorful labels especially those with food pics!
If you’d like to explore new beverage recipes Total Wine is a good start! its not just a wine store!
it’s so much more… !!!
*Cheers*

Wine and more is truly second to none, when shopping for wine and spirts. I planned on making a quick trip however, I stayed much longer then I anticipated.
My favorite place for wine
Total Wine and More carries wines from every wine-​producing region in the world and from every price range. It is easy to lose track of time as you walk down the aisles admiring the selection. In addition to wines I enjoy looking at the selection of beers that range from America’s most popular to hard-​to-​find microbrews and imports.
It can be challenging at times to make a decision on what to purchase. However, the staff at Total Wine and More are pleasant, accommodating, and very knowledgeable. The staff will even offer suggestions, or direct you to your preferences.
If you haven’t been to Total Wine and More, you should stop by.

Pretty good selection of the hard stuff I consume on a regular basis, and a great selection of Arizona craft beers.
More and more there are beers being offered in cans, which I prefer bottles, actually, for the taste, but environmentally speaking, this option reflects my passion for conservation. It’s light weight, and travels to the outdoors much better, and the empties compact better for the trip home… so, anyway, enough on cans.
Back to the hard stuff. I like a good bourbon, or a fine whiskey, either with a little ice, or dry. Again, glass is preferable, and I’m thinking I’d check out the selection and noticed different shapes of glasses. Hmm, I wonder if it makes a difference, like wine, right?
Pondering in the aisle, a staff member asked if he could help me find something. I usually pass, and fend for myself, but I succumbed, and asked, «what’s the deal with all these different sized whiskey glasses»? …this goober was no help and gave me his two cents worth saying he’s fine drinking out of any old glass.
I guess I’ll be doing my own research, and fend for myself. I might try the tasting bars, someday, but usually I’m in and out with a purpose to get home and start consuming!

I love Total Wine. Everyone was always screaming «BevMo, BevMo!» but I do not agree. Total Wine is a great place and they have some very nice wines, tastings and knowledge of local winer and beer. The liquor section is adequate. It doesn’t have huge inventory of useless liquor BevMo does and that’s good. You can weed through the chaff and go right to what you want. Their selection is good enough to give you numerous options and prices. What do I love most about them? They carry Cruzan Vanilla Rum. It is straight from the US Virgin Islands flavored with island vanilla. Made in America rum and the Vanilla flavored rum in some Coke Zero is CRAZY DELICIOUS. I have found that flavor no where but Total Wine and the price is good for American rum. If you want fine aged Appleton it’s there too. All I really want is my Cruzan Vanilla Rum and a bottle of Coke Zero and life is good

Had to get some stash for the bachelorette party we were having in Scottsdale. This place Is so huge and lots of friendly employees out to help you. The prices are even a few dollars less than the typical spots I’ve seen!

You know how I know Total and Wine & More is neither helpful (like a small boutique) nor carries an «endless» selection of beverages (like a warehouse store)? Because they run national radio advertisements saying that they are helpful (like a small boutique) and carry an «endless» selection of beverages (like a warehouse store). Visiting TW&M is more like visiting Dimpus Burger in Super Troopers.
I was looking for a specific beer that I had tried and, knowing it may be a tough find in the valley, I hit up TW&M. I was armed with: the name of the beer, the country of origin, and a honest sense of humility. After briefly pursuing the beer selection, I realized I was not going to find this on my own and approached the employee who was scanning a couple shelf items. I said I was looking for a beer and asked if he could help me find it.
«I don’t know. Maybe.» Thanks for the vote of confidence, Guy Who Should Be Working at Total Mutton Chops & More Mustache Accessories.
I tell him the name and where it is brewed. I expect him to key it up in his little computer and give me an aisle and shelf location. Instead he says, literally, just «No.» I guess he knows the entire selection of TW&M by heart. Impressive stuff for a guy just told he didn’t know if he’d be able to help me.
He then asks in his in-​store communicator if they carry it. The tone was very condescending — as if I had walked in and asked if they carried Bridgestone Tires or Newport Cigarettes. «Do we have a litre of cola?» would have been more sincere.
It comes back that they do not have it. «Yeah we don’t have it.» (Quite the limitless selection — like a warehouse store). He then turns his back to me and returns to his scanning. Doesn’t offer to help me find another selection. Doesn’t ask if I had tried the beer and wanted to see if we could find something similar (you know, like the small boutique service with the experts TW&M claims to have).
I ended up grabbing another beer that I could find (and I know I could have gotten at my local boutique shop) and, as I walked the through the store, generally noticed that the «impressive selection» of TW&M includes an entire case committed to Miller products and a a vodka aisle that is 60% Stolichnaya and Absolute-​flavored vodkas. The whiskey aisle is dominated by a Fireball display and is surrounded by other cinnamon-​flavored whisky knock offs. Such wonderful options for the discerning pallet… of an ASU freshman who has somehow ventured into central Phoenix.
So – no service, underwhelming selection, and nothing special about their prices. Total Wine & More is, as expected, all marketing and no substance.

This place is gigantic! They have a million bottles of whatever you want, and at bargain prices. The staff is knowledgeable about spirits and wine and their passion shows. A bottle of Laphroaig 18 that normally retails for $ 100 in NYC sells for $ 75 here. I am buying a few bottles to take home at that rate.

This is my go to liquor store and I have to say I rarely find another place with as good of prices as Total Wine. This place has a great selection of Vodka and Beer, which are really the only two things I give a shit about. I have in the past though needed to get some wine and there has got to be a better way to merchandise that stuff. Wine seems to be scattered thru out the store, which I’m sure is on purpose. Staff is always very helpful and if they don’t have something they will give you options. Total Wine — 1 thing, can you stock XO Vodka again? Not sure I know why you got rid of it, but it’s the best vodka out there for martinis! Cheers!!!

Total Wine.
You need only say those words and the person standing in front of you can’t help but smile. If they don’t, I recommend finding another person to stand in front of you.
Total Wine is like a candy store for adults. When I enter, I find myself repressing the need to run down the aisles screaming, hands waving in the air with joy like a child who has just entered a Toys R’ Us… when that was a thing.
It’s beautiful, Total Wine & More. The best adult candy store I’ve experienced.

I’m already a huge fan of Total Wine, and this is better and even more expansive than the other location I frequent, by Arrowhead Mall. If you can’t find what you’re looking for, it’s probably because you’re in the wrong aisle. They’ve got almost everything I could ask for. What they don’t have, they’ll try to help you find, or at least let you know when they’ll get it in.
The store manager (Andrew) is a boss. He takes time to help customers, even though he probably has more important things to do. He has great recommendations for beer and wine as well.
I don’t always splurge on high-​end adult beverages, but when I do, I’ll do it here more often.

I remember my first visit to a Total Wine like it was yesterday. I walked in and thought, «Hey now. Where have you been my entire life?»
And then I stood there blocking the front entrance.
Struck dumb by the vast number of aisles of goodness.
I may have heard a harp or two. See, in New York we have to scurry up and down the liquor store aisle, sucking in our beer guts. It’s heresy to have a shopping cart as you shop in a store. So to have the option to effective DRIVE a car down aisles of wine, well, I almost died.
So when I heard the harp, I thought I was in heaven.
With sliding glass doors.
I meandered around the aisles and was so confused. Nice people kept offering to help me. ALL THE TIME. (Where did they come from?)
Fast forward to a year of Phoenix life and I was a bit jaded. «Meh. We have booze everywhere! You can buy it in chain stores! What do I need a speciality wine store for?»
I’ll tell you what I adore it for!
DELIVERY!
I placed an online order and it was here within two days.
Yep.
High Five Total Wine!
You will forever be in my heart!