Tlc Pediatrics

I would never recommend this place. I was turned away before I even set foot in the office, couldn’t schedule an appointment because of the parental Choice I’ve made for my son.

I am so frustrated with this office. When I first started going to TLC they were great, I got right in with my kid and I loved Dr. Nania. Over the last year the office has gotten progressively worse. If our appointment is at 10am, we don’t even get brought into the back until 11am and then sit back there 30 minutes before we are seen. This happens every time. My friend who goes there said the same thing happens to her. The other thing that has been an issue is their billing department. The let go their old manager and hired a new lady who is very rude and hard to deal with. While I love Dr. Nania, I will no longer bring my kids there.

I would love to talk about the quality of the physicians or how much I like the office, however I found myself unable to make an appointment. While the receptionist was kind and thorough, the doctors in the practice will not accept new patients with an alternate vaccine schedule. Keep in mind I’m not making the choice to not vaccinate my children, only to vaccinate them on a different schedule. In my opinion, a quality pediatric office is open to various vaccination schedules, and should do their best to make parents feel comfortable with their decisions.

We just moved here from Nashville and saw this office close to my house. My sons first appointment seemed to go okay. Didn’t spend a lot of time with us. We had to bring our son back a few times and the wait time was ridiculous! By the 3 visit I couldn’t do it anymore. I waited over an hour outside with no communication from front office. We will be switching doctors.

Nice, fun and clean office with playground right outside. Dr. Miller was nice, but a little disappointed in her approach to my concern for my child. She kept it short and general. Will keep looking until I find the right pediatrician for us.

Dr Matsumoto is awesome. She has helped my family through some fairly big medical issues. She always is asking about the rest of the family whenever one child is seeing her. She is very thorough and attentive to each detail. I would highly recommend TLC!

I have never been disappointed with any doctor in this practice and we have seen all of them. They are thorough, consistent, respectful of your wishes as a parent and have great bedside manner. They have on occasion, stayed late to see my children and even if we’re the last one in the office, they don’t short you a quality visit. I would recommend them to any parent who wants a really good group of pediatricians.
As far as wait times, I personally have never waited more than 15 minutes past my appointment time but honestly when you have good doctors (like those at TLC), they’re going to be busy. If the office was empty, I’d be worried.

The longest wait I have ever waited was 10 – 15 min for my child’s name to be called.
Love Dr. Nania. Never feel rushed, and she is answers all your questions.
Been taking my child here since she was born. I vow to keep coming here for my daughter’s check up even it’s bit of a drive.

Dr. Ramirez is the best. she is an amazing doctor who cares for my kids as she were taking care of her own. i have been with her for years and never have a felt like a number or just another patient.
TLC is awesome!

The doctors and medical staff at TLC are reliable and trustworthy, but the consistently long wait times every time I call and even when I come into a scheduled appointment are enough to make us look for another pediatrician. This place needs additional staffing. It’s unprofessional and off-​putting to put customers on hold every time they call.

My doctor is AMAZING dont get me wrong!!! The staff there is HORRIBLE!!! The nurses are rude and disrespectful. Please dont take off my childs diaper at the scale, throw it away and not replace it or ask me to bring a spare when they get weighed. I had to carry them naked back to the room. The billing made me call the insurance company about a claim because they were too lazy to call themselves. When I called the insurance they had no idea why I was calling and told me I wasnt allowed to deal with those issues and that it was billings job. You can never call to get an appointment. If you do expect to be on hold for 20 minutes or more. Also, please mop the floors in there. It feels super dirty. Maybe update it so it doesnt feel as dirty. I love my childs doctor but I am looking to go elsewhere because of the other issues going on with this office.

Khristina Ramirez is the BEST pediatrician we’ve been to! We moved down to Ahwatukee in 2012 with our 6 year old. Usually it takes several tries at any doctors office to find your «home». I immediately knew I loved her! She always takes the time to answer questions and she’s always very pleasant. We recently had her second child and he had some food allergies and she’s been so helpful with giving me steps to you. I would definitely recommend her to anybody!
I read some other reviews so I thought I’d comment. Yes, there can be a longer wait time, that’s the downside but she’s worth it because she takes her time with each patient.

So what I feared has happened. The wait time here is pretty bad at times but has gotten better in the last few months. I think they are working on it. They used to keep me on hold on the phone for up to 20 minutes until I spoke with the office manager a while back.
Although there are four doctors in this office, only two or three are available at any given time. There is one usually off each day during the week. Even the day after a holiday weekend, they do not have a fully staffed office.

I do love this doctors office but the wait time is dreadful. I would recommend Dr. Miller to any one with children.

We’ve actually left this office after I spent another 20 mins on the phone to cancel an appointment. Another reason is that they don’t offer combination vaccines. It’s cheaper for pediatric offices to carry individual vaccines, but as far as I’m concerned, if I can get the same vaccines in 2 shots somewhere else vs. 4 shots that TLC peds does, I’m going else where. As I mentioned in my previous review they were also too loose with referrals (in my opinion), I was interested in a different physician style.

Been going here for 4 years but thinking of switching. LONG WAIT TIMES. I’ve made afternoon, morning, Monday, Wednesday appointments and I ALWAYS wait an hour or more. Really bothersome.

10 Stars for Dr. Miller.
No stars for the wait time.
Every time we go we have to wait an hour to see the dr, while other people come in and get called in a snap. It doesn’t matter if we come 30minutes early or 5 minutes early. It is VERY aggravating, especially because I have to tote a newly 2 (I call her my crazy or Little Miss) and baby.
Really if it wasn’t for Dr. Miller I would have left after the first visit. She is AMAZING my baby boy absolutely adores her, yet doesn’t want to be held or touched by any other person. He literally turns to mush when he sees her. If he could speak he would ask her to marry him. I know this.
Dr. Miller gave us great advice and help with Little Miss.

Been taking both my kids here from day one and I recommend them to everyone! I have always been able to get same day appointments, the staff are always friendly and considerate, they run very close to on time, and the doctors listen to me and take my opinions and thoughts into consideration. That last one is VERY important to me! Plus, Dr. Matsumoto & Dr. Miller both have privileges at Banner Desert/​Cardon Children’s Medical Center. So I know if my kids end up there, their pediatrican will be able to assist with care. This was also very important when our first born was in the NICU for the first week of his life.

This is the best pediatricians office around! My daughter sees Dr Miller and she is so sweet! She has been very supportive in our delayed shot schedule that we wanted to do.
I love that they have a sick lobby and a healthy lobby! And they have same day appts for her when she is really sick.
Their after hours help like is awesome! If the nurse can’t help the Dr on call will call you!

Dr Matsumoto is great she has been both of our kid’s doc since birth. Great at communication with the kids and the parents. She recognized and helped us with some early intervention for our newborn that I don’t think any other DR would have caught. I have also seen DR Ramierez a couple of time and think she is excellent as well.
The only reason I didn’t give them 5 stars is the front office sucks… I’ve been taking my kids there for 10 years and certain that nobody other than DR. Matsumoto knows my name. Rarely a warm greeting when you check in, no counter space to fill out paperwork. Waiting room times have improved. When I call the office I always call when I can afford to be on hold for several minutes
Care of the kids is most important so I will always recommend them.