Kachina Family Practice

Don’t go to this place.
The 1^st time I gave this place a shot they made me wait over an hour and could not understand why I was upset.
I left none too happy.
My friend said to give them another try because they had gotten better.
The pompous Jaron had a note not to reschedule me a year later because he was still mad.
What happened to your oath as a doc? Too many docs in Tukee to be a jerk.

I highly recommend Dr. Fischbeck. I went to him for many years and only stopped going because my company changed their insurance plan (for the 5^th time) and Kachina didn’t accept my Humana plan. He is very personal and attentive. A rare quality in doctors today. I could always make an appointment within a reasonable time frame. Dr. Fischbeck is one of the rare professional doctors left.

I’ve been a patient at Kachina family practice for years. Dr. Fischbeck is a great doctor and always takes the time to understand my issues and concerns at my appointment. He is both personable and humorous. I appreciate his in-​depth review of my medical concerns which overall has increased my quality of life over the last few years. When I first came to see him my previous doctor had given me 4 different prescriptions. Dr. F changed that and really listened to my concerns and was able to reduce this. He is great!

I’ve never left a bad review for anything but I can’t stand the thought of someone else going through what I was just subjected to.
I came here because it was mentioned as a top doctor in Phoenix, the doctor might be great but the front desk was horrendous! Not a smile in the place, very degrading and as an earlier commenter mentioned «They are cold… glaring and not ever friendly… its as if they hate the patients». Couldn’t be more true. It was so bad I actually had them refund my deductible and left after talking with the doctor about his staff. BTW — he was over 30 minutes late seeing me, I hear that’s common as well.
STAY AWAY!!!

I have been going to Kachina since 1998. Since that time, I have seen two doctors leave the practice, including Rebecca Moran. I made an appointment a few months ago, and the staff was completely rude to me. They insisted I tell them what it was about, refused to let me speak to a doctor for advice, and when I finally was «allowed» to speak to the doctor, I was told that they were too busy to return my calls during business hours. Are you serious? What if your mechanic told you that they would only speak to you after their shift was over, even if you dropped off your car at 8am? This is the worst practice in my opinion, and it just keeps going downhill. I would avoid it like the plague. It is very impersonal, and they treat you like cattle.

I had a great experience. I looked at reviews online and decided to take a chance. The scheduling lady was great in the morning, the staff when I got there was great, and Dr. Tosca was fantastic. I think I was an easy patient though. But, who knows? I called as soon as they opened, and I was able to get an appointment about an hour later.
I will continue to use this doctor as my PCP. He was really nice.

My family has been treated by Dr. Tosca since my now three year old was three days old. At that time Dr. Tosca worked at a different practice but we followed him when he moved to Kachina Family Practice a year ago, even though it is now a 30 mile round trip drive to see him. We now have a 4 month old as well, and I can’t imagine taking her to see anyone else.
We have always been able to see Dr. Tosca same day for illness. He seems to genuinely care about all of his patients and always takes the time to answer any questions we have — will even printout out information on uncommon conditions. He is also respectful about concerns we have, even if sometimes our views may differ some from his. I really love that he is equally good at treating my children, my husband and me, because it is so nice to have a true family doctor. He makes us feel as though we are his favorite patients!
We have also seen Dr. Fischbeck twice, and if I couldn’t see Dr. Tosca for some reason, I would be happy seeing Dr. Fischbeck.
Kachina’s office space is very comfortable and family friendly. The exam rooms are all warm and inviting, with personal touches from the doctors, like photos of their families or travels.
The staff there has always been very friendly and helpful. I love that they do reminder calls two days before your appointment. This really helps if you have somehow forgotten about the appointment, more so than calls the day before (or no calls at all). Unlike another reviewer, I have never felt the reception or nursing staff was rude or uncaring. We had some major insurance problems a few months ago, and the administrative staff was very helpful and understanding. I will admit that we probably did have a closer relationship with the reception and nursing staff at Dr. Tosca’s prior practice, but everyone’s personalities are different and I whole-​heartedly recommend Kachina Family Practice.

New to Phoenix and was looking for a local doctor. By chance, I went in to check things out and got a good vibe from the receptionist. I was able to get an appointment a few hours later that afternoon.
I went back later that afternoon for my appointment with Dr. Fischbeck. One word — WOW!!! He was helpful, thorough, asked all the right questions, answered all my questions, … he made me feel like I made a really good choice using him as my GP.
I was very pleased with Dr Fischbeck and highly recommend him as a GP. I was also happy that they had a flexible schedule. I have the feeling that if a need arises, they can see me quickly rather than scheduling me in «next week».
I did get a strange vibe from some the receptionists — they didn’t all seem to be working on the same team. Then again, I go to the doctor to see the doctor and don’t care so much who sits behind the window.

WELL I must. AFTER much thought of reviewing this place. I have to. I love my doctor. hes the best! I followed Dr. Tosca from Tempe. AND let me tell you, when I returned from Washington DC to find he had moved from that area… I wanted to hoot and holler and raise the roof! HA! Id have him go back. He traded hood for rude. His staff is the rudest Ive ever experienced. Louisa, the appointments clerk IS the ONLY one, that is friendly. THE rest, please. go in there and be afraid. very afraid. I’m lucky… I am dually insured. OH. maybe NOT so lucky. I go thru H E L L every time. THEY are hellish to me MOI for having two insurances! Scenario. Kimberly: ‘Hi …Im here to see Dr. Tosca’. Rude clerk lady: ‘Did you sign in?” no smile. eyes glaring. Kimberly:‘Sorry. this is my first time here’ Rude clerk lady: silence … stare. Kimberly: signs in. pushes the clipboard back. Rude clerk lady. slams the glass window. not a word said. 15 minutes past appt time a Pima Medical Institute student calls from the right: KIMBERLY M… !!! Kimberly: raises hand. hobbles over as Im here for a knee injury .Rude student: step on scale Kimberly: ‘okay…how are you today’ smiling:-) Rude student: no response ‘be seated im going to take your temp and your bp’ Rude student: walks away. then looks back. YOUR to follow ME. Kimberly: ‘okay’
You get my drift Im hoping. this happens every time. They are cold… glaring and not ever friendly… its as if they hate the patients. MY goodness. arent you happy to be working. and working in a field where you give back??? If the Dr. has to do forms. you will be charged a cool $ 30 for that. and you will have to call a few times to get it corrected. his clerk will call you back. and by golly, dont expect any niceties. not here. not from this office. But I go because once you get past the trauma of the rude staff girls. the Dr. is awesome… NOW how can I find a way to advise him of this. send him this Unilocal review anonymously??? Hmmmm maybe I will