The Home Depot

I love The Home Depot in general and most associates at all locations are friendly and helpful, but the woman at returns did not make me feel welcome at all. I was exchanging two ratchets that broke for my husband. After waiting in line I get to desk and the lady with really short hair tells me I need to take them to hardware and ask the hardware guy if I can exchange them. What? When did this policy start? I was confused because they never said that before with any other Husky brand tools I’ve done this with. They have a lifetime guarantee. So I go to hardware and find a young kid who has only been there few months. He was very friendly but had no idea what I was talking about. So I grabbed my replacements and headed back to the desk to wait in line again. I got a different lady who was friendly and began the even exchange. Here comes miss snoody pants, making sure I got the right ones and asked if hardware said it was OK to return. I told her they had no idea what she was talking about and that I’ve done this before and no ones questioned my return. The friendly lady even seemed a little annoyed at the other lady who didn’t like the way she placed the rtv sticker on the broken ratchets. I think my experience would of been a whole lot better with out the return nazi there.

Why I Love Home Depot. Bought a new LG washer and dryer for our son for Christmas (actually had it installed the day after Thanksgiving). 36 days later the washer is leaking at the door. Went to Home Depot and they gave me the LG Service number (which didn’t thrill me). Called LG and they wanted me to trouble shoot the washer myself. Not happening. Went back to Home Depot and expressed my displeasure and John (super helpful sales guy) called Dawn (awesome manager) and a half hour later I was out of there with a delivery date for my son’s NEW washer. Dawn said to John «we need to make this right»…and they did!!!

We had an air conditioner installed in Sept 2007 from Home Depot. Our electric bill never decreased as promised since we were purchasing a dual compressor unit and many times our home never cooled in summer time. We have had the unit serviced by the company that home depot warranty requires and have had issue with this company as well putting a hole in our ceiling b y being careless, not keeping an appt and not recognizing that the dual unit was never hooked up only one pump has worked (the smaller since day 1). the issue was brought to our attention as we had enough of Orangutan warranty service co and called our own recommended company who stated that the unit was never installed properly and they cannot fix because wires were never run from the larger pump. We were disgusted that home depot company never mentioned to us and after much communication over the last month, I was denied that home depot would repair. They knew from the initial conversation that another company discovered the negligence and denied because someone else touched the unit. They never have offered for anyone to come inspect. The resolution expert, Elaine Bryant was made aware that this other company touched the unit to offer a fix to home depots neglect and based off this my claim was denied.

My husband and I recently purchase 2 nightstands that needed to be refinished. Adam, in the equipment rental area, really took his time with us and explained what to do and how to do it.
Scott in the paint department did the same regarding stain, brushes and gave us great tips.
Thanks to both of you gentleman. Our project was a success!

Night Manger is a jerk, is willing to sell defective products and could care less. After waiting 30 minutes, the Manager would not walk to the refrigerator to discuss issues.

This morning I needed to make a Home Depot run after dropping off my daughter at school. I walked in the door, was greeted by friendly staff and quickly found the coffee and restrooms. The coffee was hot and the bathrooms were clean. Everything that I needed was easy to find and the prices were all appropriate.

I am currently waiting on 1 cabinet. Everything was a go until we paid. After that it went downhill. The Greencraft rep, Korah has fumbled a few times. She is less than professional. The first day their phone systems did not work so so I wasted an hour and a half trying to contact her. From there it typically takes 2+ days to respond to an email. And she actually called laughing after 4 pm on a Friday to tell us our appt would be cancelled on Monday, the 7am appt. This was sprung on us after no contact for about a week. Had already taken the day off so it was a day wasted. Oh, and the installers DID show up at my home because she did not alert them.
The re-​order should have taken place on the 14^th after the inspection. But that did not occur until the 16^th. Supposedly it was a rush, BUT I was alerted that the one, STOCK item, not special order would be ready the 9^th of October… That is almost 4 weeks when I was told 1 – 2 weeks. We started the process August 16^th. So IF they are able get the cabinets on the 9^th of Oct we still have at least 2.5 weeks to wait for install. Acceptable???
We needed the cabinets in prior to the 3^rd of October due to our own needs and restrictions. We had explained this to everyone involved… my wife is pregnant so we cannot make install dates within say a 1 – 2 week window around the due date.
If you are debating a purchase… think it through. If something bad can happen… IT WILL!
I am currently checking on the cancellation process. Buyer beware!!!
I would like to add, the managers Dawn and Mary have been helpful, but their hands are tied as we are all waiting on a 3^rd party.

Don’t heart a house until it is your home! Me!!! Heart at first sight… but it requires lots TLC’s and patience.
You never know where life takes you to until you get there. I recently purchased a house and it required some work. Home Depot was one of the places I visited many times and still are. So far the many Home Depots I’ve been to the staff were very friendly and helpful. On one occasion I had this lady basically helped me with everything I was purchasing that day from toilets, blinds, frig, washer and dryer… etc. And for some of the stuff that were not on the delivery service they can hold them and schedule another day to come back for pick up. You don’t have to be there for pick up as long as you provide the person’s name and they will ask for a picture ID for that person when pick up. Thank goodness to a friend from a far far place with a truck helped me with the pick up on a separate trip. Thank you my friend, I really appreciated it! And thank you Home Depot for being a great service to me.

Hit & run car accident in front of the security camera, and the Home Depot staff made us feel like the criminals. We parked a few spots in front of the store in straight view of the very visible security camera. We were in the store less than 5 minutes, and we were informed by a fellow customer our car had been hit. We filled out the «Incident Form» and we were ensured a call later that afternoon. No call came, and we made 3 different follow up calls over the next week. They finally said the camera didn’t catch any of the incident (which we think was a lie to get us to quit calling). Thanks Home Depot… if your car had $ 900 worth of damage I am sure you would have felt quite differently about the way you treated the customer… the victims.

My local Home Depot. Aren’t all Home Depot stores the same you wonder? They are not. This one exceeds every other Home Depot (and their competitor) locations that i have been to. If you are like me and love DIY products but need assistance in how to implement the idea in your head into real life this store is for you. No question is too stupid and everyone here is willing to help — judgment free.
–1 stars cause it is a bit pricier than some other chain home improvement stores.

I am a general contractor. This is a great Home Depot. They have knowledgeable staff, the cashiers are quick, the store is busy but it’s a good store. Specifically Nadine and Linda, both cashiers, are kind, quick and very helpful.

If I could give negative stars I would do so. I will be contacting the better business bureau as well to file a complaint. Let’s go back to sept 2014 I was excited to our beautiful custom front entry double doors in a rustic design for my beautiful scottsdale home. I’m told doors will arrive by late October no problem or so I thought. I receive a call early November stating my doors were in so my contractor picked them up and took out my old doors. First problem to arise was they were pre drilled which we were very specific when sitting down with Blaze the door order man. I figured ok I can work past this then there was a large chunk out of the door in the astrick as well as they did not properly do the recess of the door causing it to not lock or close properly? Omg many of these issue back and forth with 2 different store managers I have ordered 3 doors all of which have arrived Damaged !!! Wtf people do your job and give it a quality inspection before calling client to let them know their product is in. It’s now end of March I’m still yet to receive my doors. Time to file a complaint and contact 3 on your side. Stay far away from Home Depot unless you want to be treated like dirt and have you’re money stolen from you.

Buyer Beware.
Home Depot talks a great game, but poor communication cost me more than the potential savings and convenience.
In their washer and dryer ad, they mentioned «free delivery and hauling». They sub to a third party and that company wouldn’t uninstall my old washer, claiming insurance issues. They then informed me that I needed new valves after I had waited for them for 5 days. I could have had the valves looked at if Home Depot put that on the check list.
All in all, very bad experience. Learn from my mistakes.

I just moved to the area. I’m planting an herb and flower garden in our backyard. I can’t say too many great and amazing things about the service. It’s a big box store so my expectations aren’t high but this store exceeds in all categories. Emily was my assistant she was amazingly knowledgable, friendly and helpful. Everything from helping me select items to loading them in my car. I could not be more appreciative of her skill and friendly disposition.

It’s Home Depot. What more do you need to say. All the people are always helpful and you can almost always find what you are looking for.
This location is well stocked and the garden section has great seasonal stuff. I’m here once a week thanks to my dog constantly destroying the yard. Maybe I need to Unilocal a pet trainer instead.

I mean come on guys, its Home Depot! So yes obviously they have pretty much any tool imaginable, paint, lumber and all your other home provment needs. I bought 20 5 gallon buckets to play basketpong across a pool, thanks for supporting basketpong home depot. Oh they have really good ‘helpers’ willing to work cheap conveniently located it all Home Depot parking lots lol

Like almost every Home Depot, the service is very friendly, helpful and helps you find what you need. Even over the holidays, this place makes you feel like you are that day’s only customer… The entire staff went above and beyond to help me locate 5 small items, especially Kelly O.

Home Depot what is this place? It is full of everything you need when working on your house and then some. I’ve been coming to this location since they opened and remain a loyal fan. Honey do lists are welcome and treated with importance.
This location is pretty good when you need help or advice. You will see the same people working there several years or more. Makes me feel comfortable and gets me in the mood to kick some orange bucket and get something done. Great rental department if you are in a bind and do not want to purchase the equipment. Life savor a few times.
Wow. What department do I spend the most time in on a normal visit? I would have to say electrical, plumbing, lumber, painting, garden center and I think the flooring section next.
Stop me already. I cannot get out of here without spending a few Franklins. Definitely the place to get your stuffs. Got to get the crew back to work. Me myself and I and maybe a friend or two. Beers on me fellows. I hope we actually get something done. Yikes!

I swear I am here every frikkin weekend for one reason or another. This place, like all the other Home Depots, offers everything under the sun for the home and provides excellent service when you can track down a sales associate.
The thing I hate about this place, and I know it probably isn’t their fault, is the parking lot. It is one of the most horrific layouts every conceived. The perimeter is a maze of bullsht and I almost get in an accident every time. I would literally slap whoever came up with the design.

A few weeks after I became a homeowner, a friend of mine asked my how many Home Depot runs have I made. What a great question. The answer: Way too many. Since I purchased my house, I have had countless projects and little tasks I’ve needed to take care of. This store gets most of my business since it’s the closest hardware store to desert ridge. And I’m glad it is. It’s a great place to shop.
There’s always a free employee wondering around that will drop whatever he or she is doing to help me out. They always tell me that the more expensive item is better, but show me the cheaper items that meet my needs (and that’s the one I almost always walk away with). They also know how to translate my ‘I don’t really know the proper way to tell you what I need, because I’m a novice at all this stuff’ speak, and make sure that I leave with the right materials that I need to get my job done.