Starbucks

Ok Starbucks lady, someone needs to remind you that your company survives and thrives on the idea that you cater to everyone’s unique tastes and requests so you REALLY should not roll your eyes at me for confirming (with a smile) that you understand my drink order! Rant over

Great spot to grab a cup of coffee (rarely bitter here) while waiting for bags. Nice staff, modern updated décor.

I have a three hrs lay over. It was a very wonderful moment seeing a start bucks next to my gate. I ordered my drink and as I was ordering one of the workers were very rude. A girl name Sarah. Not only was she rude to me but also to the other employees. It looked very unprofessional. After she shut the door on mine as well as the others employees members I thought why did I come here. The last thing I need after a long flight, now another long lay over is someone being rude. LUCKLY, the other two workers were AMAZING. They were able to change my experience within mins. Thank you for changing my trip around guys. You rock !

Average Starbucks. They offer all the normal drinks (hot & cold), pastries & sandwiches, souvenir mugs/​glasses. They accept cash, credit cards, and discount/​coupons. There always seems to be a line, maybe because of the time of day I travel, but I can get through within 10 mins. My only gripe is the male/​kid that seems to be preparing the drinks. Regardless of the tip I leave, the salutation I use, or the sincere Thank You I always leave, he never acknowledges customers. I thought maybe the first time he was having a bad day, but now after 20-​something times, I just realize he should really work on his customer service. Just a little FYI to management. 4.28.15 4:30pm. See you guys in a month.

(This is the main Starbucks at Terminal 4, right in between the entrance of Gates A & D.)
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Well, if you’re still a smoker — and I feel your angst — this is the handiest Starbucks at the Phoenix airport. Because before you go through security, you can take the escalator right in front directly to baggage claim, which exits to the one comfortable smoking area at this airport, which is next to the very cool doggy pee-​pee center. I don’t know if any of this is important to you.
But as far as Starbucks go, I have no real complaints — my chocolate chunk cookie was surprisingly tasteless, but chewing baked flour dough is probably better for me than lighting another Spirit. This Starbucks has a lot of seating with outlets, but this Sky Harbor airport has a lot of seating with outlets every ten feet or so, and we’re all using their free wifi.
My Pike roast using my cup was actually four cents cheaper than what I pay in Austin, and I won’t argue with that. I thought the staff here was friendly & efficient, and the line moved pretty fast. The only thing that even remotely piqued my interest was how flight attendants can consume massive amounts of syrupy goo & dairy in coffee drinks, and still look great. I was tempted to ask, but decided to head down one more time to the very cool pee-​pee center.

Great place to drive thru, good place for meetings and for chilling I like the new flat white I always buy that when I go there also good service and good breakfast foods nice music I just love star Bucks

This is the Starbucks at the entrance to the C gates. Service was OK but the music was way too LOUD. I saw one family get their order and then prepare to sit down but the wife told the husband «it’s too loud» and they left. I stayed the minimum amount of time necessary to eat one food item, and then I couldn’t deal with the loud music.

Fast and courteous staff. The staff suggested my breakfast sandwich when she saw my expression on my face when I saw the price of a turkey sandwich !

Fast service. The drive thru is awesome… but what is terrible is there are always ppl training and my order has been messed up or taken longer than usual numeroud times.

Great place to sit and relax in the airport. Free wifi in the airport, and comfortable seating area (couches, tables, and chairs)!
Got a limited time Franken frapp — green tea Frappuccino with peppermint syrup, white mocha, java chips and a mocha drizzle. Yum!

Be prepared for a longer than normal wait. Understaffed which is leading to burnt coffee and slow service. I have to say that I use this Starbucks basically every week as I prepare for my trip of the week. This has got to be the most difficult SBUX in Arizona, and yet the staff does there best to crank it out. My biggest complaint, they ask for your name when you order but then never call your name on the other end… and in one of the countries largest and busiest airports there is going to be a couple of the same orders.
Terminal 4C SBUX… keep your head up and call the weary travelers by name…

There are a number of Starbucks locations peppered throughout Phoenix Sky Harbor. This is a review of the one at Terminal 4, C Concourse. I imagine that a lot of these comments likely apply to all of them…
Ok, this is your typical airport Starbucks location. It is conveniently located right next to the security checkpoint at Concourse C so you’re able to get your drinks on right after shedding any liquids you may have tried to sneak past security. It can get pretty busy (it’s a Starbucks, after all) but the staff does a nice job of getting through orders pretty quick. The only complaints I have are:
1. I’ve had issues using my phone app here, especially when trying to get free refills. As an airport location, they probably don’t have a lot of folks taking advantage of their generous refill policy, so that may be the issue. On more than one occasion, my card has been charged full price and the staff has no way of crediting my account. Not a huge deal, but somewhat annoying.
2. Blueberry Oatmeal — They do NOT use fresh blueberries here, only dried ones. For someone who eats a lot of oatmeal and often buys extra blueberries, this is sorta a big deal.
3. They do not sell the Evolution Fresh drinks here. I LOVE the Sweet Greens, but alas — not here. They only sell the psuedo-​wannbe healthy sugar bombs called Naked Juice. I assume that this is an arrangement with the airport.
Maybe I am high-​maintenance, but my «go-​to» Starbucks order in the morning usually consists of coffee, oatmeal, and Sweet Greens. At this location, I’m left with just the coffee…

Super fast service today by gate B17 in Sky Harbor PHX airport. Only 2 working but they were knocking out orders faster than most retail stand alone Starbucks with twice as many staff members.

1.) Coffee 2.) Place to sit & charge your phone. Is there any other reason NOT to like this place?

Good starbucks, but their system was down and we couldn’t pay with our gift card and I couldn’t get my star! Boo!

Good Mocha for a Branded Coffee Stop
SITREP
The metrics for coffee are pretty standard from Starbucks to Starbucks. So that a Mocha I grab at the first Starbucks in Seattle is going to taste about the same as the one in my hometown of Sacramento to the one here in Phoenix. And in the end, the taste of my mocha is the driving factor behind an overall rating.
Where «The rubber meets the road», so to speak, is in the execution of customer service. Here, this Starbucks pretty much fails that measurement.
THE SETUP
You’re in an airport. That should be the first clue to any establishment that it’s going to be busy. When I was here, it was EXTREMELY busy. And yet, when you have a line about 12 – 16 people deep, waiting to (hopefully) grab a coffee and decompress, you are going to need more than ONE barista manning both the register AND the coffee machines, and making us wait about 20 minutes to get the coffee.
Minus 1-​Star right there.
COST
Why is it that airports and businesses at airports somehow justify the idea that charging MORE for services and product at airports can be supported?
I. DON’T. CARE.
The fact airport establishments jack up their prices is a completely reviewable metric and one I will ALWAYS denigrate. You can give me any excuse you want that the reason my cup of mocha here is a full $ 1.10 more here in Phoenix than at home, I won’t ever accept your airport tax rationalization.
Minus another Star right there.
THE LOWDOWN
Great coffee. But get more staff. And f*ck airport taxes.

Amazing service and value. When all other vendors mark up pricing beyond that they stay neutral. Earned my business!
Hot bagel, yogurts and tea for me.

Quiet lounge in an airport Starbucks? What a pleasant surprise. Big leather chairs and relaxation.

There are two other Starbucks in the airport, don’t go to this one the line is too long. One is in baggage claim and the other is just before you go through security
In addition, while I rarely get food at Starbuck’s I was excited to see vegetable frittata on the menu at this locale. Sadly, there were no detectable veggies in said frittata.
Most disappointing.

Stopped in to get some boiling water so I could heat up the pasta I brought from home (airport food is usually expensive & not that great), p/​u a Very Berry Hibiscus (yum!), & make good use of the airport’s free WiFi & ample wall plugs (and seating) in Starbucks. Fortunately, it didn’t have that stinky coffee smell (I hate that) & it was extremely quiet for a Starbucks.
Susan was my cashier & she was very personable. She teased me for thinking that my request for hot water was silly. LOL I only ordered a Very Berry Hibiscus, but she’s a great salesperson because she asked if I wanted to get a larger beverage or purchase any pastries. I didn’t order anything else because I brought my own pasta & chips and wanted to grab a cocktail before my flight. Like a typical Starbucks, the line never seemed to end and the lady who was making the drinks was super quick! Her strategy was to ask people in line what they ordered before they paid and helped to keep the line moving along nicely.
*Confession: Every time a plane takes off or lands, the entire room shakes slightly & that’s not the easiest thing to get use to since I’m from California & it seemed like we kept having mini earthquakes.*
Unfortunately, I was unable to obtain internet access in Starbucks (and I wanted a cocktail) so I moved closer to my terminal after I ate. Other than having technical difficulties (WiFi may only be available in the terminals), I’d highly recommend this Starbucks when you’re stuck in the Southwest terminal waiting for a flight. The customer service is excellent, the place doesn’t smell like coffee (the smell makes me nauseous), there’s plenty of seating and wall plugs, and even if there’s a line, you get in & out quickly!