Schmitt Jewelers

Thank you Schmitt Jewelers and thank you Megan for my ring! Megan is super nice and personable. They ship your purchase via FedEX too in case you’re not able to go to the store in person.
The only problem was making a payment through the phone. Josh was out of town for a training so one of the older ladies was taking my credit card information. It was a chore.
However, I would recommend Schmitt Jewelers!

I recently had a disappointing experience at Schmitt’s that will force me to do my future business elsewhere and to stop recommending them to friends. My husband gave me a diamond pendant for our 10^th anniversary in March. The necklace got snagged and the clasp needed to be repaired. I brought it on Tuesday, May 19^th and was told it would be ready the day after Memorial Day. To my excitement I received the call that it was ready on Friday. I went in to pick it up and as it lay on the counter, I noticed right away that the chain seemed longer. I mentioned that to the employee and she said, «Oh no, we don’t switch chains here.» I thought okay, maybe it just seems longer but it’s actually not. I put it on in the store but it still seemed different and I was trying to talk myself into it. I looked at pictures of myself wearing the necklace when I got home and asked a couple of people and I was certain this was a noticeably longer chain. We contacted the jeweler where we purchased the necklace. They confirmed my suspicions. The original chain was 18 inches and the one that was returned to me was 19 inches and slightly thicker. My husband and I returned to Schmitt on Tuesday, the 26^th and was helped by the same employee. She once again said to me, «We don’t switch chains.» Obviously they did and there was no explanation as to what happened. Where was my original chain? I wanted to swap out the chain (since I wasn’t getting my original chain back!) for something shorter and more the thickness of my old chain so I went to try on a similar chain that was in the 18in box and that chain was very tight. We measured it, 16 inches. A 16 inch chain in the 18 inch box. Clearly details are not their strong suit. They ended up adjusting the chain they gave me. Not the ideal result but the best they could do. I wasn’t willing to wait for them to order a replacement at this juncture. Unfortunately, I didn’t think of this until I left, but I should have asked for a refund. Technically it should have been offered to me to begin with!

I came in to get my engagement ring cleaned and a nice gentleman name Chris helped me. Everyone there was super friendly. They gave me different price quotes on wedding bands and they have cheaper in house designs that will save you money. I will definitely be coming back to buy my fiancé wedding band. Oh and my ring cleaning was free and my ring has never shined that bright ever.

Well this review is long over-​due, I purchased my fiancé’s engagement ring here about 2 months ago, but better late than never!
My experience at Schmitt Jewelers was absolutely perfect. The service is unparalleled, the selection is fantastic, and the prices are fair.
Megan worked with me throughout the entire process and I just can’t say enough about how great she is. So knowledgeable, friendly, and hardworking. I’m not the easiest person to work with either (I think I was in the store about a dozen times before I pulled the trigger on the ring), but she was so understanding and never pressured me to buy. The entire staff there is extremely friendly and welcoming. The ring turned out amazing, and my bride to be was blown away! And she said yes!
If you are in need of a jewelry store, please do yourself a favor and go straight to Schmitt. You’ll be very glad you did.