Sam’s Club

Excellent customer service! Thanks to Trini who took the time when I called the store to locate and to pull a table and chairs patio set and have it on cart wrapped up and held for me until I could get there the next day to purchase it. Thanks also to Jose who helped us buy the floor model of a couch patio set and offered us 10% off! And last but not least, thanks to Steven and Mikeal for helping us load it all. We appreciate you all!

Went to Sam’s today instead of Costco and confirmed again why Costco is so much better.
1) Employees — employees are not trained to respond to customers quickly like Costco. Sams employees take their own sweet time to respond, very slow. They even chat with other employees and make customers wait which will never happen in Costco. Costco employees always have a smiling face, lot of energy to serve you as fast as you can, of course they are trained so. I even cancelled my sams plus today and the employee didn’t even bother asking why. When I asked Costco about upgrade to executive membership, they pulled up all my year worth of transactions to brief me of the benefits. Sams if you want to compete, train your employees
2) products — lack of basic products like organic whole milk, small pack of organic eggs and so on. I can’t find the products I need
I wanted to switch to Sams for a change but guess I have no choice but stick with Costco

The pharmacy at Sam’s Club, 1500 West Bell, has deteriorate since Ms Craig has left. The staff is rude & oblivious to the customer who pays their salary. Customer bedammed. Let them wait. It is not my job to meet customers needs in a timely manner.
There is one gal left from the «Craig régime» she is terrrific but she is forced to obey the new rules of the Queen. Really rotten service.

Unlike most people, I go to Sam’s Club for ²⁄₃ things at a time.
Today I went in, grabbed my two items and headed to the checkout stands. Some old lady held up the entire line because she wanted to write a check. For god sakes, it’s 2016. stop accepting checks and slowing everything down.
My complaint truly lies with the length of time I spend at the register. If Amazon sold food I’d never have to go to stores again.

I love the variety sams club has. I always look through the clothes for bargains! The employees are friendly and the store is clean and well stocked.

This place is usually pretty good. However lately they have been «out» or not restocking things I usually purchase. They are under construction which is usually no big deal but it’s just weird to be out of things. I wish they had more organic selections, which has improved in the 5+ years I’ve been shopping here but again lately empty spots.
Friendly staff. Clean store.

I got a ridiculous deal from GROUPON in 2013 and again just recently– the first one was $ 45 for a basic membership– for that $ 45, I got a year membership, a $ 20 gift card, a rotisserie chicken (they’re HUGE there!), a fresh apple pie and a large bag of frozen scalloped potatoes. ARE YOU KIDDING ME? I decided to use their pharmacy for my scripts– I don’t have insurance– the prices are about 75% less than at Walgreens– imagine my shock! Even one of the pharmacy employees said that she wished people knew how low low low their prices are — I guess here’s your ‘word of mouth’. Even better: you DO NOT have to be a member to use the pharmacy there!
You just tell the greeter that you’re going to the pharmacy and roll right in. And every last person that has helped me/​checked me out has been over the top friendly and helpful. Seriously, if for nothing else, check that out. On the counter at the pharmacy they have a stack of packets for customers to take to see the prices of many many medications —
The initial draw for me to purchase a membership was bc of the free stuff and of course the lower fuel prices. I’m only a single woman, so I don’t need ‘bulk’ anything… I didn’t renew when membership expired but continued using the pharmacy — guess I got lucky because GROUPON had another deal just recently: $ 45 for a ‘plus’ membership (early hours & more discounts) with a $ 20 gift card, a giant rotisserie chicken, fresh salsa and cupcakes (see pic) will redeem closer to the last day that I can use the voucher bc I don’t need any big stuff during the summer–
I love this place.

This is a 1 star review solely for the Pharmacy. I called to verify the prescriptions were ready and was told YES both are ready. I arrived and here I wait. It seems one was ready the other had not even been started and the cashier is an assbag about it. I Loves Sams Club but will be taking my Prescriptions elsewhere where they don’t lie and waste my time. Guess what now they are out of the 1 med that an hour ago was ready to go. So a massive waste of 20 minutes. Lies and BS

Rude customer service. Tried getting membership and she was on the phone and walkie talkie the whole time. Took ten times as long as it should have.

Nice Sam’s Club. Rather typical for a Sam’s club — great prices on items purchased in large quantities and/​or bulk. Not a bad location.

The only reason I am a member is the great living social deal that basically made my membership free. Costco is so much better and cheaper! It took me forever to checkout because the cashier had no clue how to ring up coupons I had. They have no boxes!!! so i had to put all this food in my car and it all rolled around, very disappointing. I love how fast Costco uses two people to check you out and Sam’s Club does not, very slow!!!

Okay, so Sam’s Club has redeemed themselves. Many of my previous comments are still valid, but my previous experiences don’t seem so important now that they went the extra mile. I pulled up to the gas station, after waiting for a couple of cars in front of me, got out of the car, opened the tank, put in the nozzle, and discovered that I didn’t have my Sam’s card. (I had done this before at Costco and they weren’t very helpful). I asked the attendant if I went inside and got a temporary card if I could use it at the pump. She said, «Sure, or you can use this one!» And she grabbed the card from around her neck and swiped it. I said, «Wow, I didn’t expect you to do that.» To which she replied, «Oh, I recognize you, I know you’re a member.» I was impressed. I have seen her there before, but I was surprised that she would have recognized me. That was great customer service!

Terrible customer service. Rude employees (every time I’ve been). Reminds me why I go to Costco & not renewing membership with Sam’s Club. Extremely frustrated. I found a table at Scottsdale store but it had a mark on it, they said they had the same one at the 15^th Ave & Bell store if I wanted to go get it there or they’d give me 10% off the marked up one. Called 15^th Ave store & put it on hold for me. I drove there, stood in their always long customer service line (with only one employee working behind desk, taking phone calls & assisting in store customers). The customer service lady rings the table up & it’s almost $ 100 more than the one at the Scottsdale Store. I explained they told me at the Scottsdale store that it was discounted because its a canceled item for Sams Club & not discounted because it was last one with mark on it; in fact the Scottsdale store said they’d take 10% off price if I wanted the marked one. She offered no apologies or reasoning as to why it was more at that particular store. She blamed the Scottsdale store for not telling me they were different prices. She was trying to rush me away from service counter. Usually when stores have 2 different prices on same item, they give to paying customer for the lower priced one, but not Sam’s Club apparently. Now I see why Costco is always busy & Sams Club is always slow.

Sam’s is definitely cheaper compared to Costco and Sam’s is more conveniently located as well (Even though I have to admit Costco is nicer). I have been coming here for years and some of the staff recognize me from time to time. Especially Miss Nancy who takes care of the fuel area which I frequent quite a bit. There have been times where the wait to check out has been crazy as they would only have may three lanes open and the lines backed up. So make sure you bring your patience here as people can get a little testy when the lines get long.

Recently purchased pork shoulder Boston butt from Sam’s and the package was not properly marked. The package didn’t indicate that the product was bone in. This package of meat sold for$ 2.48/lb. Same product from Frys sells for$ 1.99/lb. I don’t see the discount savings. I called manager and was told product came from vendor and Sam’s had no control over labeling, of course manager didn’t offer to give me a credit for my purchase. That was nearly $ 5.00 difference, guess I’ll have to be more vigilant of what I purchase from Sam’s in the future.

I compare Sam’s Club to Costco and the prices overall about the same for the items I purchase, but the service is so much better at Costco.
This particular Sam’s club seems to understaff significantly so that wait times in line are most painfully long: I waited almost 10 minutes to purchase a hotdog at their lunch counter when there were only three us in line and I was waited at the service counter for another 10 minutes and I was the only person in line: I finally gave up and left.
Sam’s club only accepts a few credit cards, so for all practical purposes the credit card you have probably is not accepted.

My grandma makes the best mashed potatoes. The best I tell you! While visiting my family she made a big batch of them. Then behind everyone’s back my aunt stole the left overs and high tailed it all the way back to Prescott.
I needed more mashed potatoes, pronto. I volunteered to drive, then pay for a new sack of potatoes. I don’t have a Sams Club membership but my grandma does. The nice thing is if you go with a member they let you buy stuff with their membership. Not like Costco, where they pretty much escort you out the door.
We went on a Black Friday and it was surprisingly not busy at all. I forgoed a Black Friday for potatoes. You know I mean business. I bought the potatoes and way to much Coke Zero for my drive home.
My grandma picked up some prescriptions for my aunt and then lunch for everyone from the food court thing. I’ve noticed something else about customer service in Arizona, in general most people you meet who are working are very nice.
Waaaay different from California.

Just moved out here from Houston where there were alot of Sams Clubs. Always had great service so was excited to see if Phoenix kept up the same quality of customer service. Well, good news is that it felt like home here. People were very friendly. Inventory was just as I expected and am happy that I will have the same level of service as I had always received at Sams. Thank you and will be returning often!

Who doesn’t love saving money on great deals. We stock up on bulk meats and cut our own steaks. SO Yummy, thank goodness for the food saver. Just recently we invested in a meat grinder to make our own hamburger. Way less fat and we can get alot of steaks, a roast and hamburger from a good chunk of meat. We do the pork shoulders too.

This Sam’s Club is what you have come to expect from a Sam’s Club… All the usual stuff, and perhaps even more «sample» people than usual. This one has a pharmacy, eye care area, wireless kiosk, and hot dog food stand.
However, back East, the Sam’s Clubs have automated VRUs so you can order Rx refills over the phone. This one doesn’t. What gives?