Quality Inn & Suites

I am never one to complain but this was by far the worst hotel I have ever stayed in.
My «non-​smoking» room smelled like smoke, there were cigarette burn holes in the blankets and curtains, the shower was appalling, the overall hotel was just disorderly and dirty, and the location was not ideal. Avoid this place.

Only gave it a 2 star because staff was friendly. Comforter was dirty, restroom was not the best. Iron not working.

I don’t know what the actual hotel is like because I ended up cancelling. I called three times trying to get them to fax me a credit card authorization form for an employee that would be staying there. Today was the third request. I told her that if I didn’t have it within the hour, I would cancel it. Well, I waited 2 hours since and still no form. Lori apparently has to call someone at another location to fax it since her machine is broke and was surprised that the guy she called still had not sent it. Odd that a business wouldn’t fix their office equipment within a week or two. Even odder is why Lori could not email it to me. Anyway, if they can’t do something as simple as faxing a form then how is the rest of the service?

I would give negative reviews if possible. This was the worst possible hotel experience ever!
I booked two days in advance through Priceline, prepaid and assumed my hotel was booked. I drove all the way from Los Angeles and arrived at 11:45 pm. When I got to the hotel/​motel and walked up to the check-​in with my bags, the man at the counter said he indeed got the reservation but had failed to have the room cleaned and prepped for a guest. No big deal, there should be other rooms available right? Wrong! I was told that the hotel was completely booked due to a softball game in the area. When I asked for another room, he said, «Sorry, there’s nothing I can do.»
When I mentioned that a hotel as fully booked as they are should have a full staff during such a busy season, he said he was the only person On duty and he would not prepare the room for me. I asked him to call the manager but he refused to do so. There was also two other families behind me about to encounter the same problem. Luckily I booked through Priceline and when I called them to inform them about the astronomical inconvenience, and they were able to get me into a 3.5 star Hilton @ squaw peak resort. I’ll never make an attempt to stay at this hotel/​motel again and I would advise against staying here to anybody I know. Epic fail Quality Inn!

wowzers RUN!!! the outside is super deceiving arrived there close to midnight had to switch rooms because air did not work but neither did the vending machine, floors dirty, moved rooms i had non smoking and the room looked worn like somebody lived there & smelled like an ash tray solo creepy too. phone was dead and dirty. straight horror film scene .lady at the front desk so sweet .got my money back. TERRIBLE FOLKS

I enjoyed the stay here. I’ve stayed here probably 3 times over the last 3 years and EVERYTIME I’ve felt like I got a good value for the money. This place is recommended as a decent place in Phoenix.

I am being generous giving them two stars — and that’s because of the staff! We had our dog with us, so chose this place because they accept pets. Even though we are Gold Members — still got a smoker’s room for 4 nights because of a convention in town. When we got there, three cop cars were out front — which should have been a warning.
Pros:
Staff are nice
Breakfast is decent
Allows dogs
Cons:
Carpet is filthy — our feet were black at the end of the day
Smoker’s room was disgusting — even after being «fumigated»
Asked for a comforter (it was missing)
Asked for clean towels (twice) and they were never delivered
Closed «adult» store next door and panhandlers walking around the parking lot
Hot water goes to cold when the toilets are flushed next door or upstairs

We were in town for a funeral and chose Quality Inn despite the low ratings, mostly due to location. We didn’t see any of the issues in Big Mama’s review. Sure, it’s not the Ritz, but for the price it’s quite a bargain. We were more than satisfied with every aspect of our stay. For about the same price as a Motel 6 you get much better accommodations, a more competent/​friendly staff and breakfast. We look forward to staying here on our next visit to Phoenix.
PROS:
Large rooms
Comfortable beds
Very, very clean
Large bathroom counter
Plenty of hot water
Table and chairs in room
Good lighting
Lots of free parking
Evening staff is outstanding — especially Mike and Sam
Decent selection at breakfast buffet
CONS:
Weird square bed pillows are uncomfortable to sleep on
Water pressure could be better
Rooms short on electrical outlets
Day staff is not as friendly (but still very competent)
No snack vending machines — just drinks
Check-​out time is 11:00am instead of noon

Stayed there a month or so ago and consider this review a warning… unless things have changed, the pool was empty and under reno, ¹⁄₃ of the rooms were under construction and the entire joint is in a shady area and I don’t mean as shady with lots of trees.
The staff were young but courteous (the only reason they even get one star) and when we came back a few minutes after getting our key because the door had a broken lock, the young lady at the desk changed our room no problem.
We were on the top floor, the elevator was under renovation as well and was filthy. We were visiting from San Diego and when my husband made the reservation, we did not without knowledge of the area. Consider yourself warned… again.
Free wi-​fi was hit and miss and the motel is right off a busy freeway so it looks like a place that tired truckers and people who don’t know better stay at. To the right of the motel is a huge, ghost town like, indoor swapmeet, to the left, a broken down, abandoned porn shop.
I am glad we didn’t get bedbugs… but we won’t ever stay there again.