Public Storage

Access and location on the near north side of Phoenix was my driving force to use this Public Storage. Used them for years and when I called Stella, the manager was extremely knowledgeable and offered me options. I told her what we planned and she advised quickly a 10 X 10 space should work well. And it does. I received special pricing by reserving online. So I’m very happy with the deal. One thing I would caution future tenants is to know the operator requires minimum insurance coverage on your goods (which they provide) and it starts at $ 11 a month over and this is over and above your base rental rate. Why PS doesn’t just automatically put this into the pricing escapes me. Also when you rent, the tenant must buy the PS cylinder lock (your to keep) and keys which are your to use anytime you go to a PS facility that is updated with these new locking devices. Again this is automatically a part of the deal and honestly management should proceed to include these automatic fees in the quote rather than sounding like «up-​selling.
But these pricing techniques and remarks don’t have anything to do with the excellent service of Stella and her handling of her facility. It is very clean, well-​maintained and all units have «direct vehicle access» to their front door for storage purposes. Kudos to Stella. Notes to management should be passed on by Stella. Great job Stella. Tom Brown January 19, 2016

Im only giving these people 1 star because I have to if it were up to me they’d get 0 I called in to get a quote and she told me I’d only be paying a $ 22 admin fee and $ 1 first month rent to get started then I get there and get charged $ 60 bucks and originally I was only gonna use it for two weeks which is why I don’t understand why I got charged $ 60 so at the end of this month I’m cancelling service with them and never using a Public Storage again! Truth be told I should’ve chosen uHaul cause at least they were straight forward with the prices of the units unlike the shady business I unfortunately chose to do service with im disappointed and furious!

Just received a great deal kg information and assistance from Ashlee, the Public Storage Rep. Almost left with two units. Will definitely be back.

This is the best storage place I have ever been to. They are so helpful and very sweet. Something big or small, they are willing to help you. And they always greet you with a smile. One lady in particular stands out the most. Her name is Amanda and she is very helpful and knowledgeable about all the units and always seems happy. Being pregnant, I forget things alot. Like my code or my key or even what unit I’m at. She even helped my mom get a unit with ease. She always smiles and helps me with anything and everything I may possibly need to the best of her ability. I recommend this public storage to all my friends, family, and anyone else reading this. Thank you all for doing such an amazing job and having such great customer service.

Found Public Storage on Unilocal and wasn’t disappointed. There are a bunch of locations all over the Valley (geographically, it’s really a basin, but that sounds dorky).
There was one close by our house but the only sizes they had available were too expensive for our needs. I found the 19^th Ave location was running an online special for a 4×4 for $ 25/​month. Perfecto.
The 4×4 is actually more like 3’10″ by 4’10″. You’ll also have to take into consideration the storage unit’s garage style door. That takes up space.
I like the storage unit because it’s nice and cool (climate controlled) and it’s freakin’ tall. It must be close to 10′ to the ceiling.
The gentleman helping me was Ken. He was totally cool. Went the extra mile to help me out. Didn’t have anything to complain about. Ken made the process nice and simple.
Just to let you know, the prices PS advertises is just the beginning, so plan according. The monthly base price will eventually include mandatory insurance (min. $ 11/​month) as well as taxes. Also, your first month will include admin fees ($ 20+) and their proprietary lock (&10+). So once again, plan accordingly. I took advantage of a $ 1 (yes, one dollar) first month’s promotion. So, move-​in expenses were low.
Happy Storing Phoenicians!

I’m not one to write reviews and in fact this is my first one because I have to say that Deborah’s customer service is absolutely awesome! She follows up with you and truly has a passion for helping her customers. I know it’s just a storage unit but in my book, anytime someone goes above and beyond others should know about it! I recommend this place. Thanks Deborah.

One of the worst customer service experiences I’ve had. No one has the power to do anything but collect your money. When you try to talk to their corporate offices, be prepared to sit on hold for a good 10 to 15 minutes navigating their phone menu, before you get to talk to a person who will tell you they can’t do anything.
They have units you can put your stuff in. That’s about all you can expect from this company. Anything more than that is setting yourself up for disappointment.