Extra Space Storage

Great customer service. Nice place. The manager Gary is very helpful and professional. Will definitely recommend this place.

Went in this weekend to rent a storage for the very first time. I believe the guy that helped me was Chance but he was super friendly, showed me the storage before any paperwork was done. The actual paperwork process probably took like 2 minutes. It was super fast and pain less. He definitely went over everything and never rushed the process. Thank you for your help Extra Space Storage!

Fantastic place. The gentleman who helped me was friendly and knowledgeable. I got a great price and my space is easy to get to and even has a light. Highly recommend.

This is a great place and very reasonably priced. I originally reserved a unit that was going to be too small to fit my belongings. I called the day before to see if they had any larger units available and they went out of their way to clean out and prepare one that was JUST being vacated to have ready for my arrival the next morning. They are super friendly and take really great care of the facility.

The folks here are extremely polite and professional. They handled our business in a very priority type of manner. They were thorough in helping me understand the terms and conditions of my lease. This company extends the most affordable prices in the area, and the longest grace period for late payment. I highly recommend this location for all of your storage needs!
–Chayce

Superior service, friendly staff, clean & competitive rates at 19^th Avenue location. They also give a senior discount. Highly recommend.

Kinnson was such a great help during a stressful time. Great deals, fast and easy service.

Stay away from this place. Yes I have several axes to grind.
This location is on a street with many other storage options. The facility is nothing special. The lighting in the hallway where my storage unit is located doesn’t work. I was promised it would be repaired — 4 months ago when I moved in. Makes it difficult to visit the unit after dark, which is pretty early in Phoenix in the winter.
This location (April 2012) is undergoing a blacktop renovation and repainting. I have received repeated notices that access to my unit would be restricted, but no details are provided. I guess you have to call and find out if you can get in first.
And what better time for them to arbitrarily raise my rent, when I can’t get in to move my stuff out, amirite?
And that’s what Extra Space Storage did — 4 months after move-​in, my bill shows a large, 20% rent increase. I opted for the all-​online program, and I signed up for, signed a rental agreement, receive my bills and pay them — all online. However, Extra Storage claims they sent my rent increase notice by snail mail, which I have not received.
The manager, Gary, claims that rent increases each 6 months are «a mandatory policy.» I told him I was not notified of such a policy when I moved in. I asked him to lower my rent back to what it was, and he refused. He would not give me the name of his supervisor, only their general 800 customer service number. I also counted out loud the number of months since I moved in — four — and he still claimed I’d been in the unit 6 months.
Other online reviews show that Extra Space is known for jacking people’s rents up shortly after move-​in. Stay away from shady outfits like this — Phoenix has lots of storage choices.