Paradise Bakery & Cafe

Two words: food poisoning
My husband and I were at the Apple Store and became hungry. I’ve eaten at many paradise bakeries and have never gotten sick. We had to wait over 15 minutes to order: not many customers, just lack of staff. Fifteen minutes after that we took our food to go. Chicken walnut sandwich made me incredibly ill (I mean the. Worst possible scenario you can imagine with food poisoning) if you are thinking of it, that’s what happened to me. I will never be back. Please be careful.

I really like this Paradise Bakery location!
So this is one of my go-​to breakfast spots in the Biltmore when I want to get out for breakfast. I’m already partial to the mall that this Paradise sits in, but still, this really is a great location. The food there has always been excellent in my view, and the juice is always fresh and great.
I normally opt for the steel-​cut oatmeal with strawberries. It is never a bad choice at this location. The brown sugar on top is excellent and it is one of the better bowls of oatmeal you can get in my humble view.
This place has wifi, the ambiance is nice, and the place is always clean. The other thing I like is that when I’ve gone in the mornings, it is never too busy or crowded to get a seat. This place seems to get overlooked a bit, compared to other places nearby.
I look forward to coming back for some great oatmeal and juice! 4-​stars overall!

A great office away from home. They cater to the impromptu meetings crowd. Decent values on food that’s better than typical chain fare.

This one is for «Tammy» and the catering team! Perfection ladies! TU!
Today I hosted a «breakfast meeting» for 20 people in PV. Except, I forgot to order breakfast! (It happens!) I always use AJ’s. Every time I called AJ’s, the ONLY person who could take orders wasn’t available. Suddenly, it’s «yesterday» & my breakfast meeting is «today». Yikes! I finally get thru to AJ’s. They can’t do it in day. I call 3 more AJ’s. Nope! So, I find the Paradise Café on Camelback and get Tammy. Cherrie. Helpful. Calmed me right down! Everything was delivered perfectly. And, everything was tasty. Helped me load in car. Next time I’ll call Paradise!

I’ll keep it quick, you forgot some of our food. My grilled cheese sandwich looks terrible, is it really that hard to make a grilled cheese? Come on guys you’re located in the Biltmore. This is embarrassing.

I’m one of two sandwiches you have to make, and your sandwich «assembler» is standing there playing with the bread for the first sandwich, talking to her coworker for 5 minutes! 15 minutes have passed and I still don’t have my overpriced sandwich. Over half of my lunch break is over before I ask for a refund.
The service at this location is the slowest and least customer oriented. The female manager on multiple occasions has complained about the customers to me while messing up my orders. It’s just super unprofessional and dissappointing.

I’ve been coming here for a couple of months now and it quickly became my go-​to lunch spot. The food is good and the coffee is good. Usually my meal is ready in under 10 minutes. However, recently, and on more than a few occasions, the service is downright awful.
Specific employees do a slipshod job making food, which means the quality of the food varies depending on who’s making it.
Today, I came in before the lunchtime rush because I needed to be back at the office quickly. Long story short, they forgot about my order. I watched people who ordered long after me get their food first. If not for the manager telling an employee to actually start making my food (and subsequently motioning towards me to show that I was still waiting), I would have waited even longer than 20 minutes. This would have been wholly forgivable with a quick apology, I get it, mistakes happen and customers need to be realistic. But no apology is inexcusable.
The cashiers are always pleasant and friendly.

I used to come here semi-​regularly for lunch with my coworkers. Recently I came for lunch and had a to-​go order for me and another coworker. When I got back to the office we realized that they had given me the wrong order and my coworker was given a soup without a lid (which obviously spilled all over the to go bag). I called and spoke with a manager who said she would refund the money, but she told me it would take 7 – 10 days. I called back two weeks later after not receiving anything and spoke with a different manager who apologized and said nothing could be done at this point, but that she would talk to the owner and get back to me in a few days.
It’s been a couple weeks now and I haven’t heard back from anyone. I will no longer eat there and I will also encourage my coworkers to avoid the place as the result of such poor customer service. Besides, there are plenty of other places around the Biltmore that have much better food anyways.

The quality is really going down hill here. The employees are rude and unconcerned with customer service. The ability to say please and thank you is gone. I was getting served a salad with a large gadh cracked out of it. When i went to pay only one cashier who said she will help you on that side in a second. No i am sorry or we will be right with you. Flavored iced teas were watered down and pasta was served over cooked and burnt. I used tobe a fan but the quality of food and staff has taken a turn for the worst. You know when u have more dressing on the outside of your bowl than inside these people really fo not give a crap

Bad food, bad service, bad tea (frequently out of hot water — WTF?), surprisingly good coffee however.
People go here strictly because it’s the only sit-​down diner-​blech on the corner of 24^th/​Camelback. You could put a damn Target commissary here and people would go for meetings.
PB-​Biltmore is laughably dirty with employees who clearly don’t give a sh*t skulking around the sit-​down area **eventually** bussing dirty tables and kind of wiping the table crumbs onto the chairs and seat cushions, which are ALWAYS full of food and sticky stuff.
I’m pretty sure the bathrooms here are the ONLY bathrooms in the Biltmore shopping center with gang etchings carved into the bathroom stalls and mirrors overlooking the sink. Management HAS TO see this on a daily basis, if they actually wash their hands… yet nothing is done to clean the defacement of property.
Paradise Bakery is the kind of place where a 20-​something cashier will admonish you to «Hold on» if you’re next in line and she or he has to step away to tend to other business, rather than the more-​acceptable «I’ll be right with you» or something to that extent.
The cookies and baked goods are Chips Ahoy quality. The main dining room is uncomfortable and cramped.
Seriously, this is BY FAR the worst «food» joint from 32^nd to 24^th and from Highland to Lincoln. It would be great to put a better local business in this spot that actually offered healthy and/​or good food.

I saw the billboards about these new «broth bowls» so I wanted to try one. It was just «okay».
Too much noodle, too little broth, a flavor that wasn’t quite appealing. Wasn’t horrible but it wasn’t a flavor that I would seek out again and again. The chicken, by the way was quite good.
I bought the broth bowl + half a sandwich plus a drink $ 15 that’s just too much.

This was my first time here and probably this is my new favorite restaurant. Cute decorations and very clean. Great customer service. The salad was amazing. The macaroni was heavenly. I recommend the chicken caesar salad and the macaroni. Can’t wait to come back!

I use to be a big fan of this place before they started f#%^king up their whole menu and serving crap. Some people claimed they didn’t get shit on their sandwich and it’s true. The sandwich I got pretty much had nothing in it and it was smaller that a half of a half a sandwich WTF?!? Only reason I came here was because my girlfriend was near that area for work and we met their for lunch. Talk about $ 30 for less food that you get from an Applebee’s sample! And seriously with the price for a bowl of soup and the damn thing looks like a tiny cup. I’m not one to expect a lot of food when I order something but I also want more than a cracker and cheese stick for $ 30 bucks! Will I return ummmmmm NO.

The food is all right and a good location you do have to watch and make sure they get the order right when you do they are fine. However at times they can be slow and you have to wait. When you come in for lunch you have a limited amount of time and they don’t seem to respect that. They need to step up the speed of their service and we should not have to feel like we are supervising children to get an order accurate. Mistakes can happen but it is too many times here.

This is one of the few «affordable» lunch options in the biltmore, which is why I have given to so many chances.
They get my order right I would say probably one out of every five times. The other four times they kind of just make whatever it is they feel like making with absolutely no regard for your actual order. This is also the slowest location I have ever been to. They take an average of 15 minutes to get the order to you if you have ordered something hot. And then after all that time your order is wrong. But with the lunch timer ticking down there isn’t anytime for them to slowly construct the «correct» order.
Coming here is basically like playing a game. What will I get from paradise this time? And how far off from what I actually ordered will it be?

Overpriced sandwiches!
Where’s the MEAT!
Ordered a mediterranean chicken flatbread sandwich. I couldn’t even find the chicken there was so much cabbage in it.

For the love of all that is good and right in the world, why do all of their employees seem to be confused as to the reason they are behind the counter. Nobody ever seems to know who should be helping customers, and they are almost always busy with other tasks like trying to look busy with other tasks. I rarely walk out of there not feeling like I rudely interrupted some very important task and I had the nerve to ask them to make me a salad.
They are close and sometimes I just really like the feeling of being unwanted, you know. It’s the warm fuzzy feeling you get when someone despises you for asking them to do their job.

Skip PB and try True Food instead!
Too bad biltmore only has one fast casual restaurant and this is it. All the nicer restaurants are excellent yet paradise bakery fails time and time again.
I stopped in for a quick sandwich and the employee didn’t make eye contact, I asked what the price difference is for a whole or half sandwich. She said a «half is the price posted and a whole is $ 1 less.» Obviously that did not make sense… I just ordered a tomato mozzarella panini.
Took my ticket to the cashier, ok same girl. Rang me up no issues. I did see a fly right by the cookies which aren’t even inside a case.
As I stand and wait finally the sandwich maker guy asks me if in waiting for an order. I said tomato mozzarella panini and then he asks half? I’m like no a full…
So I see him make it in front of me. The sandwich itself has melted mozzarella and marinara sauce with fresh tomatoes. The marinara was slightly weird though I can see why it would need the sauce. The bread was heavily heavily buttered. Of course it tasted great and smelled really great but that butter was really heavy plus the marinara. Not getting that again!
I’ve had the breakfast power sandwich on a asiago bagel which I greatly recommend.
For lunch skip this place and go to cpk, zinburger, or true foods!

I recently reviewed the Paradise Bakery in Old Town, and gave it 4 stars basically saying I’m generally not a huge of the freestanding locations & actually prefer the condensed mall versions. Reason being, I think they have a disorganized ordering process/​line system/​payment area. For whatever reason, however, the Old Town location is more organized.
Well, this particular Paradise Bakery is a more typical free-​standing location. Me & my mother both ordered a half sandwich & soup. We ordered our sandwiches as soon as we walked in & then there was this moment of should we/shouldn’t we cut in front of the people ordering salads to get our soups (we did, and although nothing was said to us we definitely got a couple dirty looks).
That being said, I generally like Paradise Bakery. Like all the rest, this location is clean & the food is good (nothing spectacular, but good).

I used to come to Paradise bakery just for their cookies and chippers. But now I’ve come to love their Spinach Power salad and their steak and white cheddar panini. Both are so delicious and make me full after lunch. I also get their large iced tea every time — whichever their flavor of the day is.
They are pretty on top of getting through lines — there are stations and people are manning each station so there’s no confusion. If you want a soup or salad, skip the area where you would order a sandwich — it will save you time. Just go directly to the station that you want and order your food.
I also have their frequent diner card which allows me to get free cookies or salads or sandwiches sometimes.