Nagul M MD

I would give this place –5stars. The staff is rude and clueless. I have been to this office twice in one month and I’ve had an hour long wait both times. Before my appointment I called in to see if I could pay with my HSA account since each visit is about $ 200. Rebecca the front desk lady kept telling me that they only accept cash or check. I canceled my appointment then called back moments later because I knew they accepted my insurance and should in turn accept my HSA. She told me that they were already looking into it. Didnt offer to look into it when I was cancelling the apt and probably wouldnt have called me back to tell me that they do accept it. The last time I called to schedule she hung up on me twice. Their communication is very very poor. Instead of giving me instructions or letting me know I was all set she just ignores me. The first appointment I had scheduled was because a blood test indicated I had a hyperthyroid. I went in and all he could do was confirm that I did. He gave me paperwork for another blood test and an ultrasound. At my appointment today he told me I have a hypothyroid and asked me who told me I had a hyperthyroid. I told him he was the one to tell me that and this made me very upset. He told me that I must have damaged my thyroid (within a weeks time) somehow. I do not even understand how this would be possible. I asked for the results of my ultrasound and all he did was explain to me how the thyroid works. I would not have gone back to him the second time but every other endocrinologist was booked so I had no other choice. I left without any answers and even more confusion. I have never had such a negative experience like this ever before in my life with a doctor. I do not intend to go back to him and will keep trying to get in with another doctor.

This man should not be practicing medicine anymore. Seriously. Let’s start with his front desk office staff — they’re the rudest and most inattentive staff I’ve ever come across. If you have an appointment, expect to wait in the office at least an hour before being seen. They waited until the appointment to get the blood/​paperwork they needed to see my friend on both occasions and will treat any standard requirement of their job like it’s a burden, much like a petulant child.
He misdiagnosed hypo and hyperthyroidism — kind of a big deal.
He also acted like my friend must be a drug addict or be taking pain killers (which they most certainly are not in any way shape or form) because that was his most reasonable explanation for irregularities in a blood test. All he relies on are outdated anecdotal references to communicate with you, and the medical posters from 1986 make anyone in his examination room feel like they’ve walked into the set of a low-​budget third-​world horror film from the same era. I’ve personally seen three different endocrinologists in the PHX area and this is by far the worst specialist experience I’ve ever had.

The Dr himself seems fine & very thorough as mentioned in other review. He was a professor before he practiced which I thought was very different & seemed beneficial to his bed side manor. However the staff is what drove us out. The wait was an HOUR past the appointment time. The total wait time was 1 hour & 15 minutes to get to examination room. The wait in the examination room was 10 minutes. The Dr visit was fine. He asked plenty of good questions did examination & as I said was thorough. Then we were put to wait an additional 15 minute wait on the staff to get blood work paperwork & I went to front desk to ask what the hold up was & the one competent staff member I met was schooling another staff member on how to list vitals… WOW!!! So we left on that note.
Side note: I was there to take my Mom & she had been to this Dr before & said it wasn’t like this in the years past. So it is 100% staffing issues. So unfortunate that he’s good Dr surrounded by bad staff.

Dr Nagul is excellent. He picked up on some issues that my former docs never even thought to look for; as a result, my health is improving daily. But the practice has some quirks that a new patient needs to be aware of:
Dr N doesn’t accept marketplace insurance. Copays must be paid by cash or check ONLY, no credit/​debit cards (and the receptionist may or may not tell you when you make your first appointment). Everything is on paper, there are no electronic records or prescriptions. Secure, yes. Inconvenient, YES.

I love this doctor. He was so thorough. He took his time and asked all kinds of questions. He diagnosed my problem and solved my issues when my regular doctor could not. His office is old school. Charts are paper, no credit card machine, etc. But the staff is nice and Dr. Nagul is very nice and has a great bed-​side manner. I highly recommend him.