Millie’s Hallmark Shop

I have to suggest anyone who’s considering to shop at this store to reconsider.
For close to 20 years my mom and I have been shopping at this location. As Christmas fanatics we appreciate the huge year around Christmas selection. However two times recently we have experienced very rude service and both times we were helped by the same rude sales clerk.
The first time we shopped for some hallmark ornaments which had gone on sale.
My mom, who is beginning to show early stages of dementia, has collected keepsake ornaments for about 30 years. We approached the counter and the sales rep seemed too busy multitasking with something behind the counter to even make eye contact with us. My gut instict should’ve told me to walk out then and there. However with close to 20 years of happy shopping here we decided to proceed.
I asked the sales rep if they had a way of looking up our keepsake ornament purchases based on my gold crown number. The reason we were asking is I was almost sure that my mom had already picked up one of the ornaments early in the year. The sales rep rudely said no with still not making any eye contact and proceeded to ring or purchase.
That was on January 27^th. When I got home we confirmed our fear that one of the ornaments in fact was a duplicate. I loyally held onto the receipt and today, less than five days later, we went back to exchange the item. At the time of sale the sales rep did not tell us that keepsake ornaments for non-​returnable even with a receipt. The signs in the keepsake ornament area also did not state such a policy. We did not notice that our receipt actually has that policy was stated in small text at the very bottom of the receipt.
When we approach the clerk, she rudely alerted us of that policy. Again the sales rep was multitasking and did not have time to make eye contact.
I understand that the item is seasonal but surely they can make an exchange for other keepsake ornaments that are simply sitting on the shelf and the fact that we bought this only five days ago.
There would be no loss in revenue it’s just an even exchange. I tried to explain that to the clerk but she would hear none of it. What she did hear is that I told her I would not be returning to that location for our future business
I will drive to Scottsdale Fashion Square for my future Hallmark business rather than to Millies Hallmark. It’s no wonder that Hallmark is going out of business all over the valley and hopefully Millies will be next. The Scottsdale Hallmark store has great customer service and I hope they remain around for years to come.
I think Millies needs to train their sales staff on customer etiquette and reconsider their policies that are not customer friendly. In an economy like this you think they would be begging for business rather than pushing it away.

This Hallmark brings holidays to life and has such a diverse selection.
I was at a nearby business when I noticed they had a special holiday event going on. We decided to take a gander and boy was I surprised. The inside is extremely large and split off into various themes.
The best room would have to be the room for Christmas themed villages. The displays were huge and they had every Christmas themed movie turned into Christmas towns. There is even an entire section dedicated to Halloween. We picked up some new ornaments for the tree. The only downside would have to be the prices and lack of sales but it is still a great store!

I came in here to get an anniversary card but was disappointed at what I found. I figured since it’s a Hallmark store they would have, you know, a good selection of cards, but they didn’t carry anymore than my local big box store would have. Most of the store is filled with overpriced trinkets that my grandma would love.

As much as I hate to write this I just have to. I always loved coming here because of the vast inventory. I weathered the evil employees and management because there were just too many goodies. I mean, Millie is a bitch. OK so Millie is dead but Millie jr and so on are meanies. What is up with people who buy Hallmark stores. They all suck. Well, NO MORE!!! After spending thousands of dollars on Swarovski in the past 2 years, not to mention hundreds in dept. 56, I’m done. So, never mind that I waited at the Swarovski counter as everyone ignored me, I just figured it was the sweatshirt. I mean, I really didn’t look the part of the buyer. I looked more the part of the shoplifter, but, oh well. Never judge a book by its cover. After asking for help I waited… waited…waited. Ok, so you can’t find one of the pieces I’m looking for. NP. Not to mention after spending that kind of money I get the big $ 2 and $ 3 coupon from the big spenders Hallmark, I have to get attitude from the road torn and worn redhead at the counter? I explained how Swarovski is giving %15 off over $ 150. If you can’t match it I will just order from them. response «OK» uhhhh Can you match it «NO». Not sorry, not oooh wish I could, no tsk, the big FU NO. Goodbye mini Millie’s.

This is the Hallmark of all Hallmarks.
If you have never been here, you need to shop here!
This place must have millions of dollars in inventory. Seriously. In fact, I have never seen a Hallmark with more and varied inventory than Millie’s.
My daughter loves coming here every year to check out the villages. I’ve never seen a bigger or better display of Christmas villages. They even have a Halloween village display that is pretty awesome.
This year, we went two days in a row to see the villages and shop.
I don’t know how this store is able to keep so much in stock. From Swarovski crystal figurines to every other type of figurine, doll and gift, Millie’s has it all.
If you’re looking for something for someone and you don’t know what to get, just stop into Millie’s Hallmark. It would be hard to leave empty-​handed.

I really do love this place especially during Christmas. It’s always decorated to match the holiday and they always have great items. The staff is always friendly and very helpful. I always come here to buy Christmas ornaments.

Antiquated and dirty.
Snarky cashier. Inventory is 99% reduced nothing.
Save your gas and go to your nearest Walmart or Target

Do I LOVE this Hallmark? Absolutely! This is one of the largest Hallmark stores I have ever been in. It has a huge selection of gifts: Vera Bradley, Swarovski crystal products, chocolates, Disney collectibles, snow angel figures… you name it, they have it!!! I don’t get to visit this Hallmark as often as I would like, but I come here because they have to have the largest Department 56 houses in the state! Before I found Millie’s I would travel to Glendale and go to the Christmas Tree Shop, but they closed. Therefore, I was so happy when I accidentally found this store!
Which, leads me to my ding of 1 star. With this big of a place, they need a lot of sales help. Unfortunately for me and my most most recent visit, I drove 30 minutes away to see (and hopefully purchase) a new addition to my Halloween Department 56 collection. The Halloween houses are in the back corner of a dimly lit, small, closet-​like room. There were two sales people in there (not sure what they were doing, perhaps re-​arranging the room?), but I couldn’t physically get in there to see anything because there was not enough room for all 3 of us. I waited patiently for them to come out. As matter of fact, one of the ladies went go get someone who was more knowledgeable about the houses, while she was away, that was the only chance I got to view the merchandise in the room. As soon as the more knowledgeable sales person came over, the lady ran right back into the room again! I was so irritated that I left. I found another Hallmark closer to me that started carrying the houses again this Fall. If a customer is there to browse your merchandise, couldn’t you have waited until I was done looking?