I had an amazing time in mattress firm i spoke with gabrielle and told her that i moved here july of last year and how i have been sleeping on an air mattress every since but mattress now has a hole in it and ive been sleeping on the floor which isn’t good because i have a back and tailbone injury and she worked very hard with me bed after bed until i found one i really liked and could afford im happy that she was really trying to make me happy and comfortable instead of trying to get over on my i highly recommend this mattress firm.
Stephanie S.
Classificação do local: 5 Phoenix, AZ
After going to 5 or 6 places in the area, I was lucky enough to find this location. Bob is extremely knowledgeable and makes sure that the customer gets what they need. As I was looking at beds, I heard him helping other people and he treated them so well that I waited for him. He really helped me compare so I could get the right bed for my guest room. I highly recommend this store and the salesman named Bob.
Vincent L.
Classificação do local: 3 Phoenix, AZ
Good showroom experience. Big floor and a super helpful salesman. Ron was patient and knowledgeable as we tried literally every mattress in the place. Finally settled on mid range Beautyrest and went through a quick and easy checkout/delivery scheduling process(though judging by the couple next us, it looks quite painful to use their financing). The price was very good and the delivery charge quite reasonable. Delivery was one time and fine overall. However, they would not remove our old mattress(said they couldn’t recycle it for us due to condition and just left it in the hallway(kinda unwieldy… A thick king size mattress and foundation)… This was disappointing as we were told that delivery included recycling of the old mattress. Luckily bulk pickup for our area We’re loving the new mattress and have no issues thus far. Overall, the buying experience was good. The expectation and subsequent disappoint on the old mattress removal was a bummer but all-in-all, it was a good experience.
Mark R.
Classificação do local: 4 Phoenix, AZ
Shopping for a bed is never fun. This place has a large selection to try out when making your decision. Very large showroom and very friendly service. Trying to find one that will last for a while and still be comfortable is tricky. They just don’t make them like they used to. We tried the sleep #, the up and down ones, the really cheap ones and some that make you cry when you hand them your plastic. Came to the conclusion to stick with one of the Name Brands that I’ve had luck with before and go mid-range on the spending this time. Did my homework before coming in so I had all the numbers down and a plan of attack. Who pays retail? Our sales person Dustin M. was very helpful and friendly. He started us off by picking the firmness and the type of material we desired and then gave us plenty of time to try each beds. The wife and I narrowed it down to a couple of beds but played the poker face. I knew the store down the street was having a big sale and I told him. Dustin got out his pencil sharpener and gave me the numbers that I needed and then some to close the deal. Sweet! Thanks Debbie … for making shopping for a bed easy and affordable. 4.5 Stars