Jacksonville Citgo

As a woman, I HATE getting my car serviced because of places like Ferber’s Automotive at Citgo. Walking into a new auto repair shop, even in 2014, you never know whether or not they will try to take advantage of you based on ignorant misogynistic assumptions. Therefore, I always do my research ahead of time. My check engine light was on and based on the symptoms, I figured I needed my catalytic converter replaced which should cost around $ 650 for parts and labor. I went to Ferber’s Automotive at Citgo simply because it was in walking distance of my job. I told them what I thought was wrong with my car and dropped it off. They charge $ 90 for diagnosis, which I felt was pretty standard. The staff was friendly and they even offer a ride to work if needed. I felt good about my decision to come there, until they told me the final cost. They gave me a quote of $ 800 for just the catalytic converter replacement. They confirmed that the part itself costs less than $ 500 so the additional $ 300+ was for labor and fees for an approximately 1 hour job!!! UNREAL!!! This is not some high end auto care club with a lounge, WiFi, and free cappuccino. This is gas station repair shop! Get serious with your pricing!!! I had correctly diagnosed my check engine light troubles, so the 90 $ was a bit of a waste as well. They also don’t waive the fee if you go through with the repair same day like some places do.
In the end, without even showing my quote from Ferber’s I was able to get the job done for $ 635 at a larger, more reputable establishment in Towson.
I am extremely disappointed Ferber’s Automotive willingness to put outlandishly high profit margins before building a new customer’s trust and loyalty. Great long-​term business strategy…

Free, high pressure air. Old fashioned pumps, lift lever to pump gas.