IMS Integrated Medical Services

The most positive to say about IMS-​AZ and the best I can come up with is that it’s on the same campus as Paradise Valley Hospital. However, seeing that PV Hospital is, itself, a shambles, all that does is set the scene for IMS.
In theory IMS could work out well; it’s a large network with many disciplines on-​site or nearby. However, that’s part of the problem.
It’s a large practice and it’s a practice in disarray. The internal medicine area looks and feels like a bus waiting station, they are always behind, the staff are not that pleasant, some are even rude. You can’t blame them, it’s not a pretty place to work.
Referrals can, and you’re told they will, take weeks to process which is fine is it’s not that urgent, but when your PCP tells you that you need to see a specialist and you’re going to have to wait two weeks for the referral and then a couple of weeks for an appointment, well, you should know that referrals only take a matter of minutes to process. The problem at IMS is that they are so large that all referrals are processed at a corporate location by a group of overworked staff.
The other difficulty is that most referrals will be to in-​house physicians and the quality is rather poor.
The bottom line is that if your needs are modest, it’s convenient, and you don’t mind feeling like you are sitting in the waiting area of a free-​clinic, then by all means IMS is the place for you. If you have standards above that, you might want to look elsewhere.

Be careful when you go to this medical office. They entered wrong medical code in to you service to inflate the price. So your annual check up is covered by your insurance 100% but because they enter it as routine exam code you now have to pay !!! I have been in calling then for 3 days now the exam was only for 15 minute!!! then went to do my normal blood work… Ohh you need to call billing ohh you need to speak with the doctor.
They even said they have a lot of bill like this that people are calling complaining!!!

I had a very bad experience with Dr. Paramvir Sidhu at IMS Rheumatology. Long story short… It seems to be a policy of this rather large medical conglomerate to put their protection of possible lawsuit above the best interests of their patients. If you’re looking for a compassionate rheumatologist who will put your health interests first, then look elsewhere.

Wastes my time and money. Doesn’t listen to problem. Plays insurance game to rape you for as much as possible instead of going straight for the issue. Wont talk about more than a single thing. Wont fill scripts on site. Waste of time!

So far I have absolutely no complaints. Waited less then 5 minutes to get called in the back after I filled out my paperwork. The front desk girls were very friendly and polite and the nurses in the back were very personable and kind. Dr was in the room in less the 5 minutes and they saw me for what I needed and gave me my referral.

I had a pleasant experience with this office, Dr. Michael Stumpf was able to get me in with less than a 24 hour notice for a consult. He also worked around his schedule to get me in for surgery a week later. I had my surgery yesterday to have my gall bladder removed. He did a great job and I’m already feeling almost 100%.

This is the worst medical practice ever. FIND ANOTHER DOCTOR!!! I used to go to the office before IMS took over and it was ok, but now it is just a non caring factory. There is no communication between the front desk, back office or doctors. I scheduled a visit an hour and half before with another doctor because my doctor was working a half day. I showed up 20 minutes early and 40 minutes later I finally walked up to the front and asked for an update when I would go back, and she called back and then told me they were running behind and it would be another 30 – 45 minutes before I would be taken back. So a total of over an hour late for the appointment I scheduled the same day. No communication at all to anyone. The guy checking in after me was told to go get his records at the hospital, they took his payment and then told him there was an hour delay. On top of all of this, their follow up is the worst. I ended up having to go to the Mayo ER because they never called me back with my test results and I could not speak with anyone in the office. STAY AWAY!!!

This place is just alright. I came here with high expectations, as I was referred by two patients who love this office. I’ve been to the office twice now and both times my experience was satisfactory, but not enough for be to recommend a friend to change doctors to come here. I wasnt thrilled that the wait took 1 hour for a 15 minute appointment.

I would give 5 stars to the physicians if that was all that was being rated. Dr Feldman is an absolutely outstanding physician. Best in the valley in my opinion. I have been a patient of his since he was on 7^th street, then on 32^nd street/​bell, and now at his new office on 38^th street/​bell. Since becoming a part of integrated medical services (IMS) the practice has taken a nosedive. The front and back office staff are incompetent. I waited 1 month for a doctors note I needed. I was told week after week it was in the mail. Finally drove down there over a month later and found the letter at the front desk. No communication, no follow through. Dr feldmans previous staff were wonderful. These new people don’t know what the hell they are doing nor do they seem to care. How unfortunate.

I have been going to see Dr. Michael Drury for many years (formerly Anazazi Internal Medicine) and have, until now, appreciated his knowledge of internal medicine and practical approach to family medicine. His front office staff and billing service, however, have always been less than diplomatic. I saw Dr. Drury recently for a simple wellness visit provided as a «free service» under the ACA. I made the appointment specifically as a wellness to visit to try to prevent what has happened anyway — a $ 73 bill for a visit that should have cost me nothing.
Though I have made several attempts to reach Dr. Drury’s medical assistant and left three unanswered messages and despite the fact that I called the billing service right away to alert them to the fact that Dr. Drury miscoded the visit as a «complaint» visit before sending it to my insurance carrier, I am still receiving billing notices for the $ 73.
Unfortunately, too may people are never seeing the actual benefit of a free wellness visit because they have no idea that their doctors ask leading questions during a wellness appt that may allow them to record in their notes that some type of complaint was documented. The next thing you know — that simple wellness visit has been coded as an illness or injury visit to your insurance carrier and you get a surprise bill in the mail for an exorbitant amount of money with no real way to remedy the situation after the fact. This is an unethical practice and needs to be more widely reported.
Clearly, we will be looking for a new doctor and when I meet with him/​her for the first time, you can bet I am going to ask how the doctor feels about the Affordable Care Act provision of a wellness visit and how I can ensure that my annual exam doesn’t get derailed into something that profits the doctor far more than it does me.