Howard’s Ace Hardware

What happened to my friendly neighborhood store?
No friendly faces there anymore. Went there tonight at 7:50 for a tube of black silicone caulk, I realized it was close to closing and immediately asked for a tube of black silicone caulk and said I also needed 2 keys made. He took me to the caulk and the only thing he said was «I don’t see it» I then saw the empty bins and did say «Who does your ordering» when I then noticed all the empty hooks above and all the other empty bins. He never said a word and started to the back of the store (where they make keys). I pulled out my keys and said one of each. I apologized for my lateness explained I thought they closed at nine, knowing we all want to go home at the end of the day. He never spoke another work or even acknowledged I spoke to him. I felt very uncomfortable and unwelcome, not the same store I used to frequent. The big box store is just as close, they probably would have acknowledged me. Good luck I will take my business elsewhere.

If you live in Central or Camelback Corridor, go to Howard’s Ace Hardware. Skip the madness and time waste at Home Depot. Don’t try Ace at 7^th st and Missouri, they are rude and don’t care. I called Howard’s early this morning for a shower arm. Boom — one, two three — yes they have it. Within 20 minutes including call, I was back in my house with it. Most Ace’s are far superior to the big box stores in service. Even if it is a few dollars more you are saving time and in most cases supporting a local business owner.

Nice local place, support your local business instead of the big box buffoons.

Close, Cheap and Convenient keeps me coming back to Howard’s, and with a name like Howard’s, it speaks DIY and Home Improvement. Sure there’s those other «big box» stores, but sometimes it’s just too big (TWSS). Parking at Howard’s is a breeze, even with the construction going on, and getting in and out on Indian School Road is not too bad, either (I’m never in a hurry, though).
Unlike most Ace Hardware stores, this location is smaller, but like most, compact and well stocked. Always plenty of employees to bug you and ask if you need any help. I particularly like Howard’s because of his nuts. He’ll sell you just one, which is sometimes all I need, not a whole bag like those aforementioned «big box behemoths».
Hopefully with the new construction finishing soon, they will stay small and maintain their great personal service. The parking lot will improve, and access could be better, but not by much.

I came in to buy ammo and left with plenty of it. The owner helped me make some perfect Keys that wal-​mart keeps screwing up on. Their paint is always incredible. We are about to get a few new hoses from the lawn and Garden department. It’s a shame he was out of 22 today.

Even though I live in Mesa, I’ve stopped here several times because it’s on my way home from my mom’s house. I have to say ditto to most of the other reviews. The customer service is top notch, so refreshing for this day and age. Not to particularly bash WalMart, but it is nearly impossible to get any kind of service there. I would rather pay a bit more for the pleasure of shopping at Howard’s. When I ask about an item, they don’t just point, but escort me there and answer in detail any question I have. Also, they so graciously accepted a return of an item I purchase at an Ace store in Tempe, no questions asked. And, their hours are more extended that any other Ace I’ve been to, even on Sunday they were open until at least 8:00pm which is when I stopped by.

This Ace is great! They have more hard to find hardware than most places in the valley. I live very close but often find myself driving to this location when working in north Scottsdale just to buy a few things because the 2 hardware stores up there don’t have what I need.
The staff is super friendly and helpful, when I walk my dog they don’t mind her being in the store and often give her a treat at the register!

Scott is AMAZING. We have done a ton of home renovations and he has helped us so much. They are so helpful and know where everything is. I would shop here over any big store any day.

Came in last week to get a tool chest that appeared to have a sale sign on it. As it turns out, the sign had just been laid on top of the boxed item I wanted. When they told me it was for a different item, and that they were out of stock with more coming in the next day, I figured I would come back.
Instead, before I got to tell them I’d come back the next day, they offered to charge me a favorable split of the difference. I would never have been ‘that customer’ and fought them on their mistake but they insisted and that was a huge move! I do shop at the terrible Home Despot but this attitude will get me to skip the giant box places and hang at Ace from now on!

The fine folks at this Ace have never steered me wrong in 20 years of home fix-​up projects. Unlike the big box store, their staff is always accessible, friendly, and most importantly, they know what they’re talking about! They always have found a way for this wannabe handywoman to successfully fix whatever needed fixing with a minimum of fuss and without overselling.
The true test of any business’ customer service, however, is how they handle problems– as problems will inevitably come up. When a product did not live up to expectations they went all the way, no questions asked, to make it right and make me whole. I couldn’t ask for better service.

Been going here for years. Always willing to help and a real pleasure.
Great Customer Service!

The store had expectable service and a decent stock of tools. I had a small project in my studio that was taking place just last month and they had the right stuff. This particular shop is good stuff.

I love this place, I don’t know why I didn’t say so sooner. They have fixed and found solutions for a myriad of problems over the years. They even fixed a chair for me. I had problems with that chair for years and had paid chair repair guys to no avail. I just now called for some advice on my swamp cooler because I totally trust them and again they were great!

Love our local Ace store! We come here for everything home and garden related. I love the American flags out front and the staff is always helpful. Plus, it feels better to support the little guy as opposed to going to Home Depot.

Went there a few weeks ago to get some emergency plumbing parts. A guy who was «there to help» didn’t have a clue then some loud kid who couldn’t be bothered to take his ear buds out of his head was a total jerk. I have been coming here for years but I wouldn’t come here if you need any kind of advice or come here during the day when the adults are working.
On the other hand they sell ammo and they normally have a ton of it.

I want to take a moment to acknowledge some outstanding service that I received at my local Ace Hardware. On 1÷3÷2014, I went far out of my way to visit Howard’s Ace Hardware at 3111 E Indian School Rd, Phoenix, AZ 85 016. I live 40 miles north and west of this Ace location, but I will never forget the excellent service I received when I used to live in this area and I continue to come back when I have a hardware need.
I went to Ace to engineer a solution to a poor product design I encountered when I purchased a universal fit shifter knob for my 6-​speed. I was greeted by Saul, a smart young man who went to work on my problem with enthusiasm. He tried several possible solutions before hitting on the perfect combination of spacer and nut. He accompanied me to my car several times to make certain that he had the exact correct size nut and to ensure that the solution he engineered worked as I needed. He even custom ground the nut so that it would fit inside my ill-​designed shifter knob. I was so very impressed!
Congratulations on having such good people skills that you recognized and hired a smart, enthusiastic young man like Saul! Please praise his efforts because he makes you look terrific, maintains the high standards of customer service I expect and exceeded those expectations by going above and beyond my expectations.
Thank you, thank you, than you!

better prices on ammo than online sites?
YEP
friendly and helpful staff
YEP
that alone = 5 stars
oh, they have tons of hardware, home supply, and more tools than I would ever need
awesome!

I have to agree with the other reviewers. This place is definitely a go-​to for any housewares as opposed to visiting a home depot or Lowe’s. I love that it’s smaller and thus, everything is easier to find. The staff is always there to ask if you need help and to guide you to your destination. The prices seem to be about the same as you would pay at any of the larger home improvement stores, so to get customer service and pay about the same your best bet is to check this place out.

You know that person (I won’t say girl, just to avoid sounding sexist) who walks into a hardware store with that look on their face that just about screams: «I don’t know what the hell I’m doing»?
Yeah, that was me. The staff here were extremely helpful, they knew exactly what I needed and where to find it. The gentleman helping me even opened the box and made sure it was the exact size item I needed.
The whole trip took about five minutes. Easy.
Would definitely come back.

This is the other Ace Hardware store I shop at. As I stated in another Ace store review, I was in the middle of rearranging/​decorating our guest bedroom for J’s nephew’s visit tomorrow (Thursday). I needed to get things in order, or else he’s be sleeping on either the floor or the couch.
This past Sunday, I started the task of getting the room in order. We have the digital phone modem and a 27in TV (The TV, which had gone unused and unplugged for over a year) in that room. I proceed to move the dresser to another wall and quickly realized that I’d need a Coaxial Cable Splitter.
I called up Howard’s Ace to see if they had the parts I needed. No point in making the trip if only to find out they’re sold out! They inform me they have what I need, so I head out.
I get there and remember I also need a few other things (electrical tape, a curtain rod, and grounded plug adapter). I arrive and the greeter asks if I need help. I tell him what I need and he escorts me around the store. I’m in and out within 10 minutes with all my items.
I usually shop at this Ace on the weekends, if I an not near the other Ace in Scottsdale. From my Toro weed eater, a drain catch, to my prior Ace purchase — a professional drain snake (Thanks to my hair, I clog the bathtub drain quite a bit. And I’m not about to pay a plumber for a job I can do myself. And I’m not about to shave my head anytime soon), this Ace IS the place! :)