Gigi’s Cupcakes of Phoenix

went to pick up cupcakes at 6pm on a weeknight knowing they were open until 8pm. Arrived at store to see all the lights on and an associate inside but there was a sign on the door saying they ran out of cupcakes and all products. I understand being a bakery and having limited inventory but I don’t see why you would stay open so late if you don’t have the inventory to fulfill.

The gluten free cupcakes are always so delicious & something my husband with Celiac enjoys.

Great late evening find! Cupcakes were delicious. Staff very courteous and gave us free bottles of water.

I decided to pick Gigi’s as my wedding cake vendor because they were one of the options for a package I purchased with my venue. I thought it would be a great idea to offer cupcakes with different flavors to my guests. First off, communication is a real problem here. Originally, I worked with the owner/​manager and had a tasting with her. She answered all my questions and I thought I would hear from her a few months before my wedding.
Then I get into contact from someone else, Jessika, who gives me different information than my original meeting. I was confused so again, I had to do a tasting and I probably had three or four phone calls before I felt I was comfortable with my order. Communication was 80% via email. When I tried calling, I would get a voicemail and sometimes wouldn’t hear back for days.
I spent extra to get a cutting cake and I went back and forth with Jessika to make sure it was exactly what I wanted. I even was charged extra for leftover cake boxes which you had to pay for. They are not complimentary! When I finally saw my cake (which is when we were about to do the cake cutting part), it wasn’t exactly how I wanted it decorated. The taste was good though so no complaints there.
There was only one big box for leftovers — none of which were for mini cupcakes, which I paid to have so we were stuffing mini cupcakes in this big box and once we get back to the hotel, the mini cupcakes transformed to a big cake mess. We decided to throw it away!
There was no call or email post wedding to ensure customer satisfaction.

I love all cupcakes, and make it a point to travel around to try different places. Gigi Cupcakes is by far one of the worst I’ve had. I have tried it a few times. The first time the cupcake was dry and the frosting was a bit crunchy, like it was a few days old. Then today I got a carrot cupcake. There was enough frosting on it for 3 cupcakes and weirdly dusted in green sprinkles. But the worst part was the cake itself. It was utterly inedible. I don’t know if they mistook salt for sugar, but all I could taste was salt. It was disgusting. With so many good places around, I don’t see why I would ever come back and give this place another try.

Forewarning: you might want to scoop some of the frosting off before biting into it. The frosting is really good, but there is just too much on the cupcake. There was more frosting than actual cake. The cake itself was good. I was just left wanting more cake and less frosting. All in all: okay cake, good frosting but too much of it on the cupcake.

Best cupcakes ever! No one else piles on the frosting like Gigi’s and it’s the rich butter cream kind. I won’t buy cupcakes anywhere else. Their cake is also the best and they all have a filling that coordinates well with the cupcake flavor (at least the ones I’ve tried). I like the fact that they add in new flavors but keep the best ones all the time. My favs are the coconut and «wedding cake».

I had the chocolate chip cookie dough. Worst cupcake of my whole life! Four bucks for a piece of what was as dry as cardboard with frosting on it. I did something I have never done in my entire life. I did not finish my cup cake. This place should be ashamed of themselves.

When the name of your business displays the product that you are selling to the sweet masses — I think it raises the bar of expectation so much higher. I expect a plethora of cupcakes when I see that glass case of baked confections. I expect quality that is unsurpassed, flavors that rival, taste buds that dance…
How disappointing to see a selection of only half a dozen, most of them chocolate.
The butter cream frosting is delicious, but so incredibly rich that a thin layer is sufficient. Which consequently happens to be the one thing that Gigi is not conservative with. There is such an overabundance of the stuff that it virtually makes the cupcake disappear, making it nigh impossible to eat and forcing you to scrape off ²⁄₃ off it just to he able to finish. Even my 4 year old candy addict suffered through the frosting and eventually abandoned ship by tipping it upside down and picking off only the cake on her «Miss Princess» pink cupcake. The cake itself is on the drier side — which doesn’t surprise me as it has to balance out that behemoth amount of frosting.
The second item of contention is the cheesecake
should be called the cheesecake flavored pie filling or custard. There is no cake or crust so that you essentially need to eat this with a spoon, except it comes in the very flimsy cupcake paper. Again the butter cream frosting so heavy and exaggerated that after two bites in I was done. The flavor was rich sweet and decadent and would have been great in a sharable cup for spooning it out, without all the cream.
Other than that, the branding and overall merchandising and girlie displays are beautifully done and perfect for little princesses.
Price of a cupcake is about $ 4.
Staff is friendly but nothing significant. You know how sometimes customer service can be so amazing that you forget that you didn’t really like the product?

I have tried a many of cupcakes, but this place trumps them all! Moist, delightful, rich in flavor, I’m not sure what more you could ask for in a cupcake. I have been hooked since my first cupcake! The stores are meticulously maintained a create a joyful experience when you visit. Be sure and signup for the GiGi card so you can earn free cupcakes! (Just give your phone number to the cashier or register online)

Ordered a box of holiday mini’s and 4 cupcakes online. When I showed up the next day, 2 of the 4 cupcakes weren’t available.
«Sorry our flavors didn’t come in yet. Would you like 2 replacements?»
«Yes I will take the cookie one»
«Sorry we don’t have that either»
«I’ll take a refund on the 2 cupcakes»
«Sorry we’re not sure how to do that either»
So I took some replacements. The cupcakes were fresh but little more than dark or white piled (and I mean piled) with some flavored icing and some sprinkles.

Absolutely the most outrageous cupcakes in the valley. Always take them to parties and have as desert for friends. Just take a look at how many varieties, plus pies. Forget Sprinkles, must try Gigi’s. Plus, they will make special orders, whatever you need.

Best cupcakes I think I have ever had. Both my husband and I were in heaven! A little pricey but so worth it.

Gigi’s Cupcakes was better then Sprinkles by far! When I first arrived I could tell that it was a small store, but it made up for it with character. There was tons of parking which made it easy for us to get a cupcake quickly.
When I first went in a was very disappointed that they were out of the flavor that I wanted. Instead of the Strawberry Shortcake cupcake I ended up getting the Midnight Magic. The paying process was easy and there was no one else in the store besides myself.
I absolutely adored the single cupcake packaging. The little present gift box is so cute and the cupcake fit perfectly in the box.
Overall I liked Gigi’s. My only complains are that the cupcake was a little dry and there was a a lot of frosting.
I give Gigi’s Cupcakes a 3 out of 5. I will definitely go again!

Happy birthday Grandma Juju!
It was the day before my mom’s birthday and she was heading to my house to see the kids… With limited time to do something special, I quickly had my son make a birthday card and I ran to Gigi’s to get a few special birthday cupcakes for the occasion.
Since my son isn’t into chocolate, I selected a wedding cake (white) cupcake and a strawberry shortcake cupcake. Both were piled high with beautiful frosting (my favorite part).
The cupcakes did the job… they brought huge smiles and birthday wishes for my mom, dad, kids and nanny, and two cupcakes to share amongst all of us was plenty. I recommend slicing these in half and sharing from there. Those of us that are frosting fans enjoyed Gigi’s most of all. The cake part was fine but a tad on the dry side.
While there are cupcake competitors all around town (from local businesses and chains to cake pops and other sweet treats), you can never go wrong with a cupcake in my eyes — no matter where it’s from. However, I do think Gigi’s is best for frosting fanatics… happy licking!

Gigi’s has a cute theme going on
I like the colors
The cupcakes are pretty good, very thick in frosting… So yeah they are very sweet…
During the middle of the day they don’t have a big selection so I would suggest going early…
I really had no complaints about this place
I went in for a cupcake and got one
I don’t like the frosting…
So…
I scooped a lot of it off…
But I still enjoyed

We eat cupcakes in many places and we both agreed these ones were very underrated.
Although expensive they were all delicious.

NO NO No!!!
I would never go to this place again! The cupcakes are terrible, not fresh and way too much frosting!!! They did look good until you try them and you are left with the feeling of, why did I waste my money!
I would not recommend this cupcake shop to anyone!!!
I’d rather go to Pixy Cakes or Kreative Kupcakes any day!!!

My family and I stopped in to top off a special occasion. We walked in and I personally was surprised at the lack of cupcakes in the display case but my mind quickly went onto choosing my flavor. We all picked our cupcakes and the lady gave us our total. I thought, «wow…these better be good!» We all sat down and took our first bites… and then… we… looked at each other. To sum our review up-​on the way home, someone said, «in two words… what’s your review of GiGi’s Cupcakes?»
The hubby said– «over-​priced!»
Me– «dirt dry»
Kid 1-«Bring water»
Kid 2– «dry poo» (sorry…he’s 7!)

Gigi’s has focused it’s efforts on only the superficial. Their marketing materials (signage, brochures, packaging, etc.) are slick and glossy. That’s appropriate for this type of business, but what about focusing on the core if what it’s supposed to do — making great cupcakes? And having a wide selection from which to choose?
On the Sunday afternoon I stopped in, there where six cupcakes. Not six varieties, but six ACTUAL cupcakes! I can understand the need to avoid waste and shrinkage, but six??? They’re made of flour and water!!! How much can it cost to keep a variety on hand?
In terms of the product, the cake was just average and the frosting was too thick and sweet. The good news? It was pretty to look at and well-​packaged.