Fletcher’s Tire & Auto Service

I had bought a grouping for an oil change. I have to make an appointment a week in advance but the service was good and they didn’t try to up sell me into doing a bunch of stuff I didn’t need. I will go back :)

I’ve had my oil changed at Fletcher’s Auto twice now.
It has been a good experience both times (especially since we catch lunch al Los Dos Molinos while waiting).
The most recent time I decided to upgrade my oil from a petrol/​synth blend to full synthetic for an up charge since my car seems to put on miles more quickly than I have time to stop in. This’ll allow me to cut my oil changes in half or not go so far over the recommended mileage. Every 6k seems more reasonable.
However, this time I discovered that my oil was overfilled.
Having been prompted by a text about reviewing Fletcher’s Auto, I checked the oil and windshield washer fluid levels, which was not topped off, as they said they do.
I promptly took the car back in and they were happy to drain and refill my oil with fresh synthetic, update my reminder sticker to reflect the current mileage and add the washer fluid.
I would like to give them 5 stars for making good on this mistake, but, I really shouldn’t have to even check their work at all. I’m going to keep taking my car there for oil changes. It was an honest mistake and they handled it professionally.

I also would like to tell people don’t take your car to Fletchers on chandler and 40^th st. I posted earlier about the rude treatment at Greulich, while I was treated nicely at fletchers they charged me a fortune for parts that a real mechanic said would rarely all go bad at the same time. I had my egr replaced on Monday by my boyfriend and when we took it to fletchers they said it was defective and they gave me a hard time about giving me the egr we just put in so I could take back to O’Reilly, they put in a factory piece that cost 2x as much, and when they showed us the egr, it was clearly broken but it wasn’t that way 2 days earlier. I feel they were on a fishing expedition on my dime and when I picked it up it ran worse than it did when I took it there and a new code came up, they said you need a new fuel pump which was replaced 2 weeks ago, I asked if that was the problem why didn’t the code come up then, he said I don’t know but maybe you should replace spark plugs. Don’t you think that would have been the first thing they did instead they replaced every sensor which cost me almost $ 1000, they are crooks I am reporting them to the better business Bureau

I am very glad I came here to service my car. I did a 60k service during my visit. I am a woman & know little to nothing about cars so I was expecting to have to fight pricing & bull excuses on what «needs to be done» to my car. But instead I was as pleased with the professionalism I was treated with here. The bill was shockingly minimal because of the great deal they had going on & I did not accumulate any BS charges. Thank you Fletchers! I’m definitely coming back for my car needs!

These guys do a great job. The manager Kevin took great care of me. The guys in the shop were great and walked me thru my car and the car was ready to pick up exactly when they said it would be. Have already sent more customers their way.

I took my car in for 2 front tires. When I left I asked how long he said he didn’t know. Called 2 hours later and the guy said yes you need 2 front tires?! Ya — I knew that. Then he proceeded to quote me a $ 650 price. No I just want to get the 2 tires and was quoted 2 days ago at $ 175 out the door. He said ok and could have it completed by lunch time that I confirmed would be done at 12pm. When I got there at 11:45 the car had not even been moved into the garage. I asked for my keys back and went to Discount tire and had the tires replaced in an hour for less than the $ 175 and paid for the full warranty. I will never ever go here again! I was thinking of having my other car repaired here depending on my service and they failed miserably!

I took my vehicle in to balance the tires & oil change. Got a call back from the manager & told that I need new tires & rear brakes as they are metal on metal. I told them just do the oil change & not to change the tires & rear brakes. He mentioned that my car is too dangerous to drive and suggested a tow truck for safety. I took my car to a friend who works with a reputable car shop, but unfortunately it’s a little bit far from my home, and was told that I don’t need new tires until another 10,000 miles & my rear brakes are just fine. I’m very disappointed with the service I received at Fletcher’s, especially since I’ve been a regular customer for oil change.

Great service! I love that they take (and encourage) appointments. They got me in on-​time and out the door quickly. Great coupon prices.

I had a great experience at Fletchers. The team at Fletcher’s Ahwatukee was friendly, fast, and honest.

Erik and the Ahwatukee team made this one of my better experiences when taking my car in. They were all friendly and got me in and out of there in a timely manner.

Ahwatukee staff was friendly, fast and honest. Great customer service! My car was serviced super fast and Dan and his team were awesome! All the prices for my service were exactly what they said it would be and everyone was really nice. A+ for customer service.

I drove into town to visit family over the holiday weekend and needed an oil change before making the trek back to Colorado. My aunt normally goes to this Fletcher’s location near her house. I figured since she gets her car serviced there it should be ok. I was surprised by how fast my car was able to be serviced. The staff was pretty friendly too. Thanks for getting my car dialed for my long drive.

Dan & team were awesome!!! Go my car in and out in the time frame promised and pointed out some items to pay attention to before my next oil change. They’re a little busy, but after my experience today, I can see why!!!

I’ve been coming to this shop for years and have always been happy but today whooooowie I was really pleased. I needed all new tires and an oil change. Turns out I needed more and I really appreciated the time they took to explain it. I found out later that they originally diagnosed a much worse problem but a second opinion saved me hundreds: that shows real integrity in my book. Daniel should be really proud of his crew and customers should realize this is a new group of guys who give a hoot. Special shout out to Rudy for accommodating all my pesky requests.

I bring all of my vehicles to the Ahwatukee location of Fletcher’s and have had superior service every time! They are courteous and I trust their recommendations! Thank you for making my car repair experience an enjoyable one!

I recently brought my van into Fletchers for brakes and a couple other items I wanted to price out. This was the first time I used a Fletchers opposed to going to Honda. The manager Dan was very helpful and honest. He advised me about waiting on certain things until Honda fixed a couple recall items. The cost of what I had done was very reasonable and unexpected. I was prepared to pay much more as I was used to what Honda would have charged me. I will definitely go back and was very satisfied with this experience.

I came here via a Groupon… and despite having an appointment, waited close to two hours for my oil change /​tire rotation. They did a fine job, but when they’re aware you are there on a lunch break, it would make sense to try a little harder to finish in the time promised. The waiting room had a lackluster selection of crappy magazines and despite having a television, half of the channels were in Espanol. I probably won’t be back and can’t say I recommend this location.

I brought my vehicle to Fletcher’s to have them check the Check Engine light. The supposedly checked the computer and received a code and it turned out my catalytic converter needed to be replaced. 2 days later, I got my vehicle back (other repairs were made as well with no problems). As I drove away from Fletcher’s, my 2005 Xterra sounded like a 1970 VW BUG! LOUD! I brought it back and they looked at it once again and realized they forgot to put a piece back onto to the catalytic converter. Problem solved. One week later, Check Engine light comes on.
Brought my vehicle back to have check engine light looked at once again. They explained to me that one of the O2 sensors needs replacing, and did not ever say that replacing all 4 would be best. I was told after the repair was made for nearly $ 500 that the check engine light «might» come back on as the other sensors may need replacing as well. How much, I asked…$ 1100. Got truck back, 1 day later… check engine light on.
A friend and I decided to change the other 3 O2 sensors ourselves and the parts cost around $ 400 (parts, Chilton’s book, and special socket rental). I called Fletcher’s just to make sure which of the O2 sensors they changed so we don’t change a new one and when I told them I was doing it myself, they said, «OH! Don’t do that yourself!» They explained that doing this will mess with the computer and I’ll get a code saying that I need a new catalytic convert… yeah, you guys already did that. He still insisted that I bring the vehicle back in for them to do to the tune of $ 1100.
My buddy and I changed the O2 sensors ourselves in 2 hours, to the tune of $ 400. Saved $ 800. Check engine light has yet to come back on and I passed emissions. I learned an expensive lesson. I will not be going back to Fletcher’s again.
I give 2 stars because the other work they did to my car was without issues.

Four months ago I brought my car to Fletcher’s to have the brakes and rotors repaired. At that time they told me I needed the calipers replaced as well. Unfortunately, I was looking at an $ 800+ repair bill and really couldn’t afford to have the calipers done. They did what they needed to do in the hopes I’d just waited too long to have my brakes replaced and sent me on my way. I should mention that the shop manager let me use his personal vehicle while my car was being worked on!
Now, here it is April and my brakes have started making a really ugly noise again. Time to get those calipers done and thankfully, I can afford it now! So, I bring the Honda back in for the much needed attention. I was quoted $ 215 for both calipers total plus $ 100 in labor. Rotors are fine this time around!
I also needed an oil change. I made a joke about throwing it in for free and much to my amazement the manager said, «You know, I can do that for you. Absolutely.» That service is precisely why I bring my vehicles to Fletcher’s and send my friends to them as well. In this day and age of service providers ripping their customers off to make a buck and giving crummy service, it’s incredibly nice to know I have a phenomenal place to take my car when she’s sick… where we’ll BOTH get good service!
Thanks, Fletcher’s!

Fletcher’s Tire and Auto is really great. Both my husband and I have used this place and had a great experience each time. I went in with a nail in my tire with my two little kids in tow. They had me in and out in 30 minutes at a very fair price. I was treated well, everything was explained and a price quoted upfront and they had me out the door super quick. You can’t ask for more than that. I highly recommend this place.