Falcon Relocation

Everything the previous reviewers say is exactly correct, this company is beyond horrible! But let me add what other horror they inflicted. After giving them our charge card for payment, fraudulent charges were posted to the card and required reporting of it and canceling of the card. Additionally the moving company that they contracted with to bring the load from Atlanta to the house parked two blocks from the house and then claimed he could not get it to the home. He wanted $ 800 in cash for him to move it in or he would put the load in storage. He then bragged about how often this occurs. Very sick people indeed.

The worst moving company ever. The sales person called and told big things about the company and tried to sell their services to me. I thought it’s true, agreed to it and used their service and they did not deliver my stuff on the date promised and still making me wait, if I call to check on the truck, they r talking as if it’s my fault and not even caring for the customer. DO NOT GO WITH THIS COMPANY EVER. The sales person marketed that they are 15 years in business n all but when I checked better business bureau they are only an year in this business. When I call the sales person now to check, she doesn’t even answer my calls. The customer service is also not responsive and never answer customers calls. My stuff is with them and j am not sure when it will be delivered. worst company ever!!!

CAUTION… CAUTION…CAUTION…CAUTION…CAUTION
PLEASE READ this review before going with this company! DO NOT TRUST THEM! DO NOT GO WITH THIS COMPANY! DO NOT GIVE THEM A CHANCE, these reviews are real!!! If you want the headache of dealing with your move, sure pick them.
Just a small disclosure, I have been in customer service industry for last 15 years and this is by far the worst customer service experience I have had. I want the world to know about it!!!
I would say Lynda did a great job in selling but as soon as that sale was completed, she provided the worst customer service. She never responded to emails, never returned calls and when I got a hold of her, she blind transferred me. If you get her– alarm yourself! Do not let her smooth talking get you. She will promise the world but under deliver on it.
In order to get my stuff, it took 18 different attempts to get an answer on a delivery date and on ETA. I have a log for each and every interaction with this company. The owner Ty– absolutely doesn’t know what customer service is. This company doesn’t respond to emails, doesn’t return your calls, hangs up customers and doesn’t do a thorough job with following up. This includes Lynda, Joe, and Alicia at ext 402 and 403.
One of the main reasons, I went with this company is how thorough Lynda was during our initial conversations. She promised a 14 day delivery time frame. Apparently my stuff was sitting in Phx for an entire week, than the truck broke down for another week. I had to constantly call, follow up, ask, beg for an ETA on where my stuff. The owner of the company didn’t even know that the truck broke down. I had to inform him of that after finding it out from the initial driver Will who picked up my stuff.
At last, I got my stuff on the 29^th business day! The driver gets to my place and asks for ALL CASH payment which no one told me about. He won’t deliver until all cash payment was made. He was of course contracted out as a 3^rd party mover so he didn’t know what I was promised. He simply said, he is a contractor and not a falcon employee. This review is not a reflection on both of the drivers just those who own and run the company. If you want your stuff lost, broken and missing… use them otherwise be cautious because they shouldn’t be in this business.
PLEASE DO NOT USE THEM!

First, I will reiterate how great Lynda is at selling — and customer service. But that’s all the positive feedback I have for Falcon.
I was instructed to call them and give them my new address when I had one. This I did, immediately upon signing a lease. I was then told it would take them 14 – 21 days to even SCHEDULE a date to deliver my things. Who knows once it’s scheduled when the truck will arrive. And with rent exorbitant in San Francisco, I’m out several thousand dollars waiting.
When I explained I had just been in a serious accident and needed to receive my bed right away, I got an email from «dispatch» giving me a quote to come back to AZ to pick up my items myself. How would I do that injured and unable to move my arms?
On top of all of this, it takes 1 – 2 days to receive a call or email response. I’ve requested a call at least 3 times, and I still have not been dialed. It’s been 6 days, and there has been no progress. If this happened in my company, it would be the very last time.
This company is a scam. They don’t care about their customers– not one bit. Except Lynda, she’s awesome.

I decided to give this company a chance, despite all the negative reviews because the sales person, Lynda was fast, efficient, and quoted me — as the other review stated– was about $ 500 — $ 2,000 less expensive than everyone else.
Issue #1: They do NOT tell you they are going to add 5% of your quote to use a credit card! Even the sales person, Lynda was not told they add 5% onto the total.
When the gentlemen arrived to my storage unit to pick up my belongings, they were early, fast and thorough. [I have yet to inspect my belongings, so we’ll see what happens with those].
Issue #2: Lynda told me that I would get a phone call from the truck driver 48 hours prior to my delivery date, 24 hours before they arrived and 30 minutes before they arrive. I got my first phone call from the delivery truck driver: Mark, at 8:31 a.m., against at 11:46am, 11:47am, & 11:48am telling me they were going to be delivering in an hour.
I DID NOT GET 48 HOURS NOTICE, much less 24 Hours Notice! I was already at work. When I called the driver back, not only was he rude, but he was a complete imbecile.
So I called Lynda to let her know what was going on. She was completely apologetic, and transferred me immediately to her dispatch manager; who transferred me to HER manager. Finally when he called me back — he was completely unprofessional, rude, speaking over me, and telling me that if I wasn’t able to accept my delivery, I was going to be responsible for a re-​delivery fee PLUS storage fees.
So I contacted my attorney; who informed me that, by law, if they told me 48 hours, they have to provide me 48 hours notice; or they have to redeliver my belongings at THEIR cost.
I have still yet to hear back from Ty, the unprofessional «owner» who has yet to take responsibility for hiring a complete moron. As a business owner; if one of my employees messed up, I would take responsibly for their mess up, and cover the cost of whatever it took to make the situation right… but then again this is why BOTH my businesses are rated 5 Stars in Services AND Customer Service because WE KNOW how to treat people; it’s pretty obvious that Ty is not aware that if he doesn’t have CUSTOMERS he doesn’t have income or a business.
DO NOT USE THIS COMPANY!