Culligan Water Phoenix

Culligan water softeners all proprietary so you can only go through them 175 $ service call just to step on your property. Don’t fall for their name… quality systems such as fleck that anyone can work on… just so no to Culligan put them out of business not good for the individual…

This company is Horrible!!! They DO NOT take care of Customers no matter how long they have been with the company (4+YRS). The unit always breaks down and then takes weeks and weeks to get someone out to fix it. Do yourself a favor and skip these crooks!!! Spend your money with people who understand what customer service is. They obviously have NO CLUE!!! CANCELING SERVICE!!!

Culligan Water Phoenix provided a free CAM/​Piston to us to remedy the problem.

We have had our Culligan unit for many years and it has broken down several times. This time around when I called I was told it would cost $ 140 just to come and take a look at it. No one else seems to service Culligan units so I agreed. The first appt. I set was with a 7 a.m. to 3 p.m. window. I sat here the whole day waiting. NOTHING. A tech. called me the following day saying he was coming out. I could not take that day off to wait for him. I rescheduled for a different day… this time given a 7 a.m. to 11 a.m. window. Again, waited. This time when I called I was told they were running late and wouldn’t arrive for at least another 3 hours. This is unacceptable. I am currently looking into purchasing a different unit so I do not have to deal with a company that does not value its customers time or keep its service appointments. Maybe it’s time to contact their corporate offices:

The house we purchased had a Culligan water conditioning system. It’s 8 years old and we own it so we expect to have repairs periodically. Culligan repaired the electrical parts in 2011. In the summer of 2012 we began having problems again and called them to check it out. It ended up the «beads» in the tank have begun to turn to mush and needed to be replaced. The repairman took the tank with him and said it would be 1 – 2 weeks and they would call to set an appointment to install the repaired tank.
2 ½ weeks later, on a Wednesday, I call them to schedule an appointment. The customer service agent seemed surprised I had to call them rather than receiving a call myself. We set up the time for Friday morning between 7 am and 11 am. The night before they call to reschedule, leaving a message saying that they will be here in the afternoon. At Friday noon I call to see what «the afternoon» time frame is. I was told by scheduling that it means between 11 and 3. We also agree that the installer will call me before showing up. At 3:15 I leave to run a couple of errands and returned at 4:15. I never received a call and no one ever showed up.
I expected they would call me on Monday to reschedule for that day. No call came. Tuesday morning I call at 7:30 to schedule a time and I am asked, «Didn’t we install that on Friday?». Ugh, really? So, I am told that the installer will be at my house around noon today. We’ll see. If I haven’t seen anyone by 5:00 PM today I’ve decided to report my tank stolen to the police so that I can file an insurance claim.
I can’t even say I’ve received bad service… they have just flat out taken my tank under the guise of fixing it and never returned it! I guess I’m a sucker to think that a name like Culligan means anything. You can bet that when I replace it I won’t be buying a Culligan.

After appointment screw ups (too involved to lay out here, but talk about incompetence!), their high service call rate $ 139, with another $ 79 if you want them to look at more than one thing (can you believe it?), I canceled my appt., and am going to replace my water softener with something (anything) else, just to not have to deal with them anymore. When my RO goes, I’ll get a different brand then, too.

When I bought my water softener 8 years ago I knew that Culligan was one of the more expensive brands, but I had done a little research and it seemed like they had a good product.
I’m sorry to say that I’ve had more that my fair share of problems with them. My unit seems to break quite often, Culligan is the only company that can service it (no one else can get parts) their service calls are almost double ($ 135) the going rate — and they act as if their doing you a favor to come out. The last time I called for service it was 2 weeks before they could come & then they showed up 5 hours late.
I’ve scrapped my unit and moved on to another brand.