Waste Management

They had me on auto pay (it was cheaper that way). I called and cancelled when they had failed to pickup twice. I had filed complaints and the driver said the can wasn’t out. However it was put out the night before. So it was out. I figured if they believe the driver over the customer I would switch. It was about the time I was to pay again for 3 months. They picked up 1 time legit and 1 time where the driver said I didn’t have the can out. I called to cancel and the customer service person said I had to make a payment for the 2 pickups (1 of which I had contested) but they my auto pay took out the whole $ 118. Now they told me this:
This invoice constitutes an offer by WM to provide
service to you for a specified period. By accepting this,
you agree to continue service during the specified time.
Cancellation results in the forfeit of any prepayment
unless prohibited by law, regulation, or contract.
However I was never sent the bills as I was on auto pay. So they get you on auto pay, no mailed bills and there you have it. Would you save if in the end they charged you $ 118 and said «we told you»? and you got no services for that?

We moved into our house in June and a couple weeks after we moved in we started having problems with trash pick up. The driver for our area claims each time we didn’t have our trash bin curb side at time of pick up. Which if that was the case why would I call and complain, because that would be my fault. We have recycling the same day and they have no problem with pick up. The way their employees handle customers is unprofessional by believing the driver and not the customers telling us we need to have our trash bin out front at time of pick up even though we tried to explaining we had it out the night before each time at 9 pm. I know its 9 pm, because we have a reminder on our phones. I am dissatisfied on how they handled this whole situation and would not recommend this company if you have other options.

Waste management has been over charging for quite some time now. The bill regularly seems to go up, now that we’ve cancelled they won’t stop our service and refund us any extra we are just forced to keep their services until May. They are inflexible and obviously don’t feel the need to take good care of their customers. Don’t sign up with them — there are many other options here in Prescott Valley that are better priced, take your time to investigate.

DO NOT USE THIS COMPANY!!!
THEY WILL SCREW YOU AND WHEN YOU ASK WHY THE RESPONSE WILL BE
«we don’t have to tell you, this is corporate America and this is how it works»
I have used them for 5 years for trash services now and when I was informed by a neighbor that I should call Right Away Disposal or Republic Services because they are cheaper and wont screw you over. Let me tell you how this story goes… I called all 3 companies to compare rates and when I got to Waste Management I was shocked when they told me «$ ⁶⁵⁄₃ months» seeing how I’m paying $ 109.86÷3 months with Waste Management. I contacted Andrea (a manager) at the customer service line she informed me she had no clue why I was paying so much and to call corporate… so I did then I spoke with a real «nice» guy named John (a manager in corporate complaint dept) he was rude and once again couldn’t provide any answers as to why I’m paying almost double what the rate is. He then sent me to a new manager in the corporate office named Michelle who was anything but helpful she informed me that «I probably started at the $ 65 and since have had increases» When I asked for documentation about when why or what bill the increase went on she said she couldn’t provide that. I then asked when or how they informed me of an increase in my bill of almost double and her exact response was «we don’t have to tell you, this is corporate America and this is how it works» keep in mind that is a manager in Waste Management’s corporate office! On a brighter note she did offer to «work out a deal» to lower the bill I told her that I would never do business with a shady company like hers again.
Please save yourself the head ache and financial burden of dealing with Waste Management and the «Corporate America» way of doing business that they seem to enjoy!

I see that I am not alone in receiving horrible customer service from WM. I called to cancel my service and was told that I would receive a pro-​rated refund for the 3 months of service I had to pre-​pay per their billing requirements. I used only 9 days of a 3 month billing cycle. I was told it would take up to 6 weeks to receive my refund via snail mail. Here I am 6 weeks later, no refund, so I call to follow-​up. The new person I talk to tells me that as of sept 1, no refunds are given for partial service cancellation… complete opposite of what I was told when I called to cancel. (I cancelled on sept 4^th… convenient timing for a change in policy). Customer rep I am talking to of course cannot do anything to help, she attempts to find a manager to help, but nobody is around at 2pm in the middle of a workday. I now have to wait 72 hours for somebody to call me back and hope that I am able to answer the phone when they do. Terrible, terrible customer service, not to mention their outrageous prices and overage charges relative to Republic Services. Save yourself the frustration and use Republic if you have the option.

Seems simple enough. Put out your recycle can the night before scheduled pick-​up, truck comes the next day and empties it. Why then, every other week, do I have to contact them for missing my can?
Most recent response is as follows: «After reviewing our route information, we found that our driver noted in his log that there were no items out for removal on 4÷1÷2014 when we serviced your location. To guarantee service, we do ask that all materials be curbside either the night before or no later than 6 AM on your service day.»
I see. So, I let you know that you’ve missed my can 2 weeks in a row, and your response is to blame me? That’s bad customer service IMO.

This is the worst company I have ever had to deal with. I would give them a minus 5 if there was such a rating. The litany of complaints I have against them is too long to waste my time writing about. Suffice it to say I would not recommend them to my worst enemy. On second thought maybe I would.

THIS IS A ZERO STAR REVIEW.
I live out in the country. WM would only pick up once a month and charged me $ 65.00 per month. After three years of this outlandish pricing, a local company began servicing my area, $ 25 per month for two pick ups per month. YAY. Now the bad news… Trying to cancel an account with WM is ridiculously hard. The rep I spoke to was overbearing and tried to intimidate me. I stood my ground. He proceeded to tell me that though I had satisfied my contract, he was required to email me cancellation requirements and that I was still responsible for three months of service and had to send a certified letter to WM. I said no to all of the above. He said he would email me anyway. He did not. My attempts to call his private line the next day and thereafter only got me his voice mail. He never called me back. A week later I called another WM 800 number. The woman told me that indeed my account was closed and the container would be picked up soon.
Be very careful if you have to do business with WM. Read the contract carefully. Know your rights so when the cancellation rep starts making things up, you can confront him with your knowledge of the contract.
WM makes it almost impossible to cancel. I will never do business with them again.

I’ve had an account for them for years and in the last few months my bill has increased by $ 100 for no real reason.
And one garbage can was «too full» so I had to pay an additional $ 60.00.

You may need to invest in security camera for their service.
I used to be in support of Waste Management and the things they do in the community. We have recycle bin and regular trash bin which is to be picked up same time every Tuesday. However recycle bin is constantly being picked up late or not at all. They claim that we have vehicles blocking the bins. However, they do not realize that we have security cameras to show no pick up done and there is no vehicle blocking bin. It is almost offensive that we have to justify by video that their trucks have not come and they do not take our word for it. I feel bad for others who do not have the technology. Shame on you.
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