I don’t even want to give this place a star. Worst customer service ever. The girl at the drive thru was extremely rude. When I pulled up she was shaking her head as if I was bothering her. I never come to fast food places and this is just another reason why. Food is shit and customer service blows.
Simon S.
Classificação do local: 1 Phoenix, AZ
I had a horrible experience here. The small girl with the dark hair never seems to be in a good mood. She is never engaging, never smiles, no emotion ever. The ice machine in the dining area was out of ice. I had to ask her to get me some ice. She gave me my cup back with some ice in it but there was a BUGINMYICE! I brought it to her attention and received NOAPOLOGY, or any response from her! She just dumped the ice out and refilled it and handed me my cup back. No «I am sorry Sir this wont happen again I am terribly sorry» NOTHING, ZERO, NORESPONSE at all from this person. I will be making a call to the health department in regards to this. What if I was not paying attention and did not see the bug and ingested it? Extra protein free of charge? I think not!
Jeremy S.
Classificação do local: 4 Phoenix, AZ
Clean restaurant, clean bathrooms and food is always prompt. Great staff, great attention and attitude to the customer.
Summer S.
Classificação do local: 1 Peoria, AZ
This is the Burger King I grew up with. My parents literally live around the corner, and this has always been one of my favorite locations. Something has seriously changed recently. Earlier this week my mom took my son for a kids meal and was told they no longer offer toys in their kids meals, they were offering cookies instead. I brought my son back to this location today and was told they have also discontinued the cookies. Try explaining that to a 3 year old. Also, we had to go back to the counter 3 times for missing or incorrect items in our order, and the employees were very cold and unfriendly. It is like night and day from a month ago. Hopefully they correct this soon
Ian S.
Classificação do local: 3 Phoenix, AZ
As far as my expectations for a fast food burger place go, this location isn’t that bad. I needed a place to let the kids let out some energy so the playground was it. I was pretty happy with the cleanliness of the playground and there is a hand sanitizer dispenser right by the playground door. This, I appreciate. It’s a burger king, so really if it isn’t a filthy mess it’s pretty difficult to call it a disappointment unless something is really wrong. They got my order right(ordering for myself and 4 kids so it wasn’t a simple one). I am curious though when burger king’s prices began to creep up. Their marketing and décor seems to be trying to send me a message that they’re a casual restaurant now instead of fast food. I appreciate the effort to elevate their image, but the food doesn’t reflect that yet so let’s put the whopper somewhere further below 4 bucks again, please?(I remember when they were a buck.) But, yeah, I can imagine that most fast food places only get reviewed when a customer is upset. I don’t think this location deserves such a bad rap.
Marissa P.
Classificação do local: 1 Phoenix, AZ
Horrible customer service! I’m never going back!
Nick S.
Classificação do local: 1 Phoenix, AZ
Another well executed breakfast sandwich only 3 problems. 1– where is the ham I ordered and paid for, 2– what happen to my egg, 3– and that’s a half a slice of cheese on there! WTF !!! I hate fast food joints sometimes
Eric n.
Classificação do local: 1 Phoenix, AZ
If I could give Burger King no stars I would. I used to love BK but they are skimping so bad now on the quality of there food it tastes like complete crap. I used to stop here on the way home from work and have a double whopper and frys. I really looked forward to it but not anymore. There food went from juicy and good to dried out garbage. I kept going thinking maybe it was just a fluke but it wasnt. It never got back to being what it used to be. Its just disgusting. The flavor has changed, the texture has changed, everything else good has changed. I am done with BK for good. Jack in the Box is always good and you they have a great selection of food. I think I will stick to Jacks from now on.
Gregory H.
Classificação do local: 1 Phoenix, AZ
OMG! I went in to this Burger King thinking I was going to enjoy a quick bite. Instead, I was ripped off. I had chosen my meal from the menu and ordered it. Silly me I thought the price on the menu board was the price I would be charged. No! Apparently you need to specify what size meal you want or the employees of this place are instructed to automatically charge you for the biggest size they offer! outrageous!!! Stay away from any and all Burger King’s, especially this one!!!