Bays Complete Auto Repair

I had been having an issue with my Mercedes that the dealer was unable to identify. My husband took my car to Bays yesterday after reading other reviews. They took my car in without an appointment and provided a courtesy ride for my husband to get home. They spent the day doing diagnostic testing and were able to find exactly what the problem is– they did not have the equipment necessary to fix it but provided all the documentation we would need to show to the Mercedes dealer to get it addressed. In addition, since they were unable to fix the problem, Dean didn’t charge us the diagnostic labor fee– the entire service was unexpectedly free of charge. Thank you for all your help, we will bring our problems to you guys first!

Weve had some bad experiences at other auto places and a friend directed us to Troy and Dean. We had a great experience here, speedy service and friendly staff. We will definitely be using Bays from now on!

Auto repair is never a fun thing to deal with, but knowing the mechanics at Bays are knowledgable and honest takes the stress away.
They did a great job on one of my cars just checking it and making sure it was ready for the summer!
All of our vehicles go to Bays for regular maintenance and more.
Troy and Dean are amazing!

I have been using Bays Auto for a while now and have always received great service. They have been very fair in pricing and speedy in getting the work done.

I have been using Bays Complete Auto Repair, for several years now, to maintain our three ambulances. These are not your ordinary van type ambulances you see in the city. They are Ford diesel F-​350, dual wheel, 4×4 box style ambulances. When Paramedics Unlimited sends medics out, to wildland fires, to care for and treat firefighters, our transportation just has to work. Simply stated, Bays keeps our ambulances in an emergency response ready state.

WOW.
What a fantastic establishment.
From start to finish, the entire process was first class. Upon calling, arriving, and now even as I type this review, Troy is on the phone and is providing me with a full update on the process of today’s services.
Not only are Troy and his staff extremely knowledgeable, trustworthy, thorough and efficient, they are also KIND as can be!
What more could you possibly ask for from an auto repair shop?
I will 100% be back and I recommend that you take the time to visit Bays for any auto repair needs!

They tried to sell me a harmonic balancer, and new shocks. When I didn’t need ether. A dealership mechanic told me never to get my oil changed there again. Oh my, its really sad, liked this guys.

Woah, what a shop! It’s been a long time since I did not feel taken advantage of at an auto shop. These guys are awesome! Honest, reasonably priced, and quick. My breaks we’re going out and squeaking loudly. They had me in and out quickly (same day) and didn’t try to up-​sell me on a bunch of unnecessary services. They informed me of things that needed to be done soon and others that could wait. I cannot say anything negative about these guys. They are awesome. I’ll definitely be coming back for anything else I may need.

Great service! They fit me in right away, my car was in and out in less than 10 minutes. Very friendly and took good care of my car, and made sure it was safe for a long drive I have coming up. Highly recommend them!

Stopped in for low tire light. Replaced the nozzle and had me out of there in 15 minutes. They always take care of me like I’m their best customer. Thanks

Need a wrench turned. Engine light on. A/​C check. Oil change or just a simple battery check. Go on down to Bays Complete Auto Repair and they’ll take care of you. If I trust these guys so can you.

I was told several things that I found later were not true. This is the third time I have gone here (convenience of location) and all three times SERVICE WAS BAD! Workmanship, dirty hand prints on vehicle, no valve caps on tires, estimates of completion not met. No stars for this place.
I checked this morning and saw my review had been moved from 8545 N 7^th St, Phoenix, AZ 85 020 to a Bays in Scottsdale that is closed. An attempt by Bays 8545 N 7^th St, Phoenix, AZ 85 020 to miss lead possible customers. I moved it back to the correct location this morning.

Made appointment week in advance. On day of appointment, arranged for a ride from friend and brought vehicle in nice and early. Didn’t hear anything all day, then half hour before closing, shop finally called and said I had been bumped from schedule, and would need to come all the way back, pick vehicle up, and reschedule and arrange everything all over again for another day.
Also, when I dropped vehicle off for appointment at 8:00 AM, I kindly asked that some brand new OE parts I purchased earlier in the morning be used. Shop refused, even though these were common OE parts — possibly the very same parts that would have been repurchased later anyway, had the shop actually done the repair.
Two stars (instead of one) because (1) shop management apologized and later offered a discount on next repair (2) a prior repair a year ago was performed without issue.

Couldn’t have asked for a better place to come to for auto care! I came in for an oil change because I didn’t feel like fighting with the dealership for one. They worked fast and efficiently on my car and got it done in a timely manner. Everyone that works there are friendly, kind and treat you like youre part of the family! Thank you Troy and everyone else at Bays! I definitely recommend Bays Auto to anyone who needs work done on their car!

I usually take care of all my repairs myself but come here for the alignments. These people are simply great. Every time I have came here I been treated with nothing less than 5 stars. I’ve taken my 92 XJ here for an alignment both times and they have done a good job in a good amount of time, even when busy. They’re very friendly and don’t treat you like a dollar sign. They stay true to their word on actually caring to take care of your vehicle. Highly recommended.

Extremely thankful for this auto repair shop. They have provided me with excellent car and customer service every time! Each visit iv’e had, mechanics were kind enough to educate me about the issue. Personally, i don’t know too much about cars which is why i appreciate them showing me the problem up close. This is what gained my immediate trust and will forever be a Bay’s auto customer. The work they do is always phenomenal and the staff is full of intelligent and kind personals. Will definitely recommend to friends and family.

So happy to say there is someone i can trust my vehicles too.
My parents were visiting me and trying to leave to drive 1400 miles home when we found a problem with their Jeep the night before they needed to leave. I called Troy and he fit them in first thing the next morning. He looked the car over and fixed what needed to be fixed right away. While they sat inside with clean restrooms, coffee and wifi. They were treated wonderfully even though the staff knew full well they don’t live here and wouldn’t likely be back. And they were able to get on the road before noon!
The biggest concern had to do with some rear-​end work that was done in their home town before they left that didn’t seem to be holding up. The work was warrantied but they didn’t know if they could make it home to get it fixed. Bay’s could have easily taken advantage of them and charged them for the work again. But they looked it over and determined they could make it home where they could get the work done for free.
Nice to know that there are still honest, caring people in the world. Thank you Troy and Bays Auto!

Can’t say enough about this business. My experience was as if they were expecting me to write a review. Went in for a brake job and they also discovered my radiator hoses were getting brittle and one had a small leak. Changed them out for a reasonable price and was on my way. They showed me in detail about the state of my car and what I might expect to have done in the next few years. They were great and will recommend to my family and friends.

Absolutely terrible customer service. I have been to this establishment three different times and had absolute terrible service all three times. The first time I came in was for a big repair: power steering fix, radiator kit renew, and a few other things. It seemed every 20 minutes they would call me and tell me they found something «new» but that could be true. I was hesitant to get it fixed, as it was an older truck (15 years old) and the repairs cost as much as a down payment on a new vehicle (2000). But the owner talked me into it, which I deeply regret.
So I am without a vehicle for about a week. Not a problem, I can rent a car. But here is where my first big problem is: I come in to pick up my vehicle on the day they told me it was ready. I come in, ready to get the keys, only to find they need two more days. So you can call me at work several times a day to tell me what you found, but not to tell me my vehicle isn’t ready?! I was fuming at this. Now I have to make an extension on my rental car, costing even more. So when my truck is ready, I come in and tell them I have a problem with the price as I had to get a longer car rental for their error on not notifying me. The employee’s response: «Well I don’t know what you want me to do.» Are you freaking kidding me?! After getting very irate, demanding he call his supervisor to fix this, they give me this $ 80 card to use with them, which is what the extra rental cost, so I said fine. This is all experience one.
Second experience I come in on Saturday at 2:02, only to find that they close at two. Well, if your sign was fixed as it didn’t show anything for Saturday, maybe it would have been ok. But it wasn’t. After asking to just leave my vehicle with them so they can start it on Monday, something that would have taken 5 minutes of paper work, it didn’t happen. I was told «no because we’re closed.» For a place that prides themselves on customer service, that was a terrible response.
Then finally today. I come in on valentine’s day, shortly after 12:15 (BEFORE 2PM MIND YOU, I REMEMBER THE FIRST TIME) they tell me «Yeah we’re closing early. We close at 12 today.» WHAT. THE. HELL. Are you kidding me?! No notice, no sign, screw them. I’m planning on mailing back my $ 80 card deal, as I have no desire to give them any of my business what so ever. Even if it is «free».
This place has no customer service. Go somewhere else. Terrible service, terrible experience. Do not give these people you’re money!

Finally I found a shop that can trust. These guys are AWESOME!
I’ve been taking my car to a number of different shops over the years and I have to say since coming to Bays Complete Auto Repair I don’t go anywhere else.
They always give my car a full inspection every time I come in, even for an oil change.
There’s never any extra hidden charges or fees. They never tell me I need things I don’t, and if there is something they take the time to explain it to me.
Fast, friendly, and most importantly HONEST! I also believe they are very reasonably priced. I won’t go anywhere else.
I started going there for oil changes, now I go there for anything my car needs.