Arcadia Cove

I loved living at Arcadia Cove, unfortunately I have moved out of state. This community is a wonderful place to live. Very pretty grounds, well maintained by the maitenance crew. The office staff are very professional and always friendly. Carolyn is a sweetheart, Vicki and Dee you ladies are the bomb! I would recommend anyone looking for a great no hassle, convenient place to live to check out Arcadia Cove. Oh and they love dogs!

I’ve lived here for the past year and I loved it. The apartments are sturdy, quality and attractive enough a young professional wanted to invite her friends over and show off her first real place! Maintenance is quick to respond and friendly. I mentioned my air conditioning control unit was low on battery over the weekend, I had a call the same day from the front office asking how I wanted it handled and how quickly. I actually interact with my neighbors, no one parties too loudly or leaves gross things out. People care for and maintain their patios! It’s a great community in a great location, especially for someone just starting out an independent lifestyle.

Best place in Phoenix, hands down. Working with Carolyn throughout the leasing process was great, and Dee, the property manager, rocks!

I enjoyed living here for the year I was there, for the most part. It was close to shopping and a perfect location to get to Phoenix, Scottsdale, and Tempe. I didn’t really have any issues until I moved out. I didn’t think the deposit was outrageous, or the rent for an upgraded apartment. They do allow pets but I did think that the pet fees were a little much. I do remember that they said they were going to upgrade my apartments carpet before I moved in but the day I moved in, it was the same carpet but I didn’t have the energy to deal with it. My garbage disposal clogged once, I called multiple times before someone got back to me but the maintenance guy arrived quickly — however over the weekend, you will have to wait until Monday — To me, this is a problem. The pools are nice but they are fairly small. The grounds are kept up nicely for the most part. The gym is small but nice, it could use some more equipment but it does the job.
The staff was okay. There were a couple times I came in to ask questions in the evening and the staff always said they would have to follow up with me — which they rarely did and I would have to return in order to get an answer. I feel like ALL of the staff should have been able to answer my questions regarding my pet fees. The garbage areas were always overflowing and tenants did not care if they didn’t get their trash into the dumpster, I understand its garbage, but it smells TERRIBLE when you walk by. It would be nice if they power washed it? There is not much guest parking at all and the parking they do have is mostly near the back of the complex so unless you live back there, your walking. Lastly — moving out was a breeze… until I got a bill for $ 500+ dollars that I owed them for cleaning my apartment! I am a very clean person and a germaphobe so living there, the place was spotless already. I scrubbed the apartment up and down with bleach and cleaners before I left. Now I will say that the ONLY item I left «dirty» were the catching pans under the stove burners — those are impossible to clean in the first place and they replace them anyways — nope… $ 15 a piece if not cleaned. (Side note: big lots or Target sells SETS for $ 6-​$ 10-​just buy them yourself). They claimed it was due to carpet … well 1. I was supposed to get new carpet when I moved in and 2. The carpet was also spotless when I left minus regular wear and tear which was considered acceptable in my lease — although they claim my (service animal) dog urinated all over it. I can def say that she may have had an accident once or twice as she is older but I made sure I shampooed it up right away AND she is fully potty trained and crated when I wasn’t home, so this I have a hard time believing. I also shampooed the carpets myself. Needless to say I contacted them very annoyed. Low and behold! They «miscalculated» how much I owed them and my bill went down $ 250 and they were «sorry!» (after arguing for almost an hour). That’s a HUGE miscalculation… I didn’t have the energy to continue fighting for the remaining money I «owed» them, so I paid up. Arcadia Cove won that one — so be careful about their nickel and dime process, especially if you have a dog. I also called around to a couple places afterwards to ask for pricing on carpet cleaning, I did not find one place that charged more than $ 100-​$ 150 for their top of the line packages, so just hire someone or rent a professional shampooer to do it yourself (Big Lots has the best deals).
The previous reviews regarding water and gas bills are also correct. Many times I had to contact the office and ask why my bill was more and more each month, EVEN WHEN I WAS OUT OF TOWN FOR A MONTH! I think they take the total and split it evenly within the tenants so it doesn’t matter how much water or gas you use. Also paying rent online does require a $ 2 service charge.
Overall I enjoyed living here mainly due to location and the apartments were nice and spacious in my opinion…
Oh! one last thing, when the people moved out across the way, they obviously have workers come in and clean and upgrade the apartment for new tenants — no biggie, however, the guys smoke, a lot. I am very allergic to smoke but I didn’t say anything as I knew it would be over soon enough. However, they continued to ash and drop their butts all over the stairs and entry way. I finally had to say something when I came home to find TONS of butts right outside my door and my dog tried to eat all of them. I kindly asked them to clean up the the entry way and to stop smoking outside my door — which they respected. They were very apologetic and kind so I can’t knock on them, but management should inform them to be a little more clean.

The staff at Arcadia Cove was great. They kept us update on our process and paperwork. They were friendly and outgoing. The move in process was easy and they were excited to help us with everything. So far living here has been a great experience especially from my last apartment.

I lived in these apartments for a few years and just moved out about 4 months ago. I found it be a quiet complex, where I always felt safe. With that said, I still don’t know that I would recommend it to others. It seems a bit overpriced and they were in a big hurry to push me out in order to remodel, which speaks volumes to their lack of loyalty to their tenants. The rent will go up every time the lease is up. That is a promise to you. The maintenance workers were hit or miss. Certain ones would just simply say their hands were tied on certain issues I had like how my a few times a week my apartment would smell like sewage due to their pipes. My AC unit was incredibly old too, which aided in outrages electric bills.

Nice place to live! The apartments are cozy, hardly ever hear neighbors while inside, well insulated. The community has a safe feel to it, with lots of grass areas and walkways which are nice for a dog, and well lit at night. The only complaint is that people don’t really clean up after their dogs and I’m not sure the staff/​maintenance people do either. Other than that for the price and location its great!

Great place. Beautiful area.

I have lived here for around 9 years, under the BRE management and now under the new company and I can honestly say things have been going down hill quickly.
I originally moved here because it was a very nice place in a not so decent area but things keep getting worse and its not worth the price. The office staff is decent at times, mostly rude. When I go to pay rent they don’t greet you or anything in the office, they just say «yes?» as if to say what do you want. They also never greet you in passing around the complex, I know it may seem minor but for the type of rent you pay its not too much to ask.
Speaking of paying, this is a nickle and dime operation. Aside from high rent that keeps going up, they keep adding on charges, first for gas, then for pest control, that should be included in rent not added on as extra. For all this money what do you get? you get to hear rap music all hours of the day and night, trip over beer cans and smell weed and dog shit every time you step outside. If I wanted to live like that, I could just move to one of the shady places down the street for half the rent.
TL:DR: If you want to live in a slum, there are much cheaper options in the area, if your looking for a nice place, spend a little more and go elsewhere.

Wonderful location in a up and coming part of Phoenix. Right in the middle of great restaurants, shopping and bars. Love my 1 bedroom apt. and good space for the money.

I absolutely love living here! First of all, the location could not be anymore convenient, you are 10 minutes away from Sky Harbor, Dowtown Phoenix, and old town Scottsdale. In addition there is a Fry’s, Ross, Target, and CostCo almost directly across the street which is incredibly convenient. Although it is next to so many stores, the complex is nestled away from the street and the whole place feels like its own little world. The grounds are absolutely wonderful with beautiful flowering plants all over the place and it has two pools, it really feels like living at a resort! The apartments themselves are also quite lovely — with brand new counter tops, flooring, and appliances it really feels like «Life upgraded.» In addition, they have a 24 hour gym which is a decent size and if you need a full sized gym Planet Fitness is only a block away. Overall I think this apartment complex is awesome — it is conveniently located, clean, and relaxing, I would certainly recommend to a friend.

The grounds are well kept, any maintenance problem in or out of my apartment has been fixed promptly. The maintenance crew is so incredibly friendly, whether I see them in my apartment fixing something or out and about in the morning while I’m walking my dog. And they always have a treat for me dog when they see him! The property has a good amount of green space and plenty of places to walk around, which was important for me in deciding someplace to live as I do have the dog and obviously no backyard.
My complaint would be sound and heat insulation of the apartment. The walls seem to be poorly insulated as I can hear my neighbor’s every song in the shower, when his cell phone vibrates, and even when he sneezes. Heat insulation is poor as well, compared to other places I have lived. Even with the a/​c on, it is never a consistent temperature in the apartment. Sitting on the couch near the wall is the hottest thing ever in the middle of the day, even with the a/​c on (but walk 2 feet in another direction and it’s a completely different temperature). The screens don’t seem to fit the windows as there is a gap in each and every one of them. Meaning, I can’t open the windows without risking a bug coming in, which is not worth it to me. It’s weird «complaining» about those structural issues as the office staff can’t do anything about them. It’s not a huge deal but does make me question the quality of the rent as this is one of the most expensive apartments in the area.
Overall, decent experience living here and you can’t beat the location. Would choose living here again, with a roommate. I don’t think it’s worth paying $ 900+/month for a one bedroom at this place. After I signed the lease, I learned what friends were paying in neighboring complexes and started to kick myself.

I moved in, in February to a freshly renovated 1 bedroom. It was exactly what I was shown when I got a tour of their show room apartment, which is actually very rare for apartment complexes to actually deliver on. The staff goes above and beyond in every way. Caroline helped me get my lease, and went above and beyond from day one for me. I cannot compliment Caroline enough for the level of customer service she has provided. There was some minor issues when I moved in, which Caroline took care of as soon as I brought it to her attention.
The maintenance staff is very quick to act, and treated my girlfriend with respect when she was the only one home when they came to fix things.
The grounds are kept in impeccable condition. The pools are both very nice, with gas grills at both.
I cannot say enough good things about the management, apartment condition and amenities. If you are looking for a nice apartment, located close to Scottsdale, Tempe, and Phoenix, Arcadia Cove should be at the top of your list.

I’ve rented here since 2011. When it changed from being a BRE-​owned property to the current owners, nearly every aspect of living here went downhill.
Here are some of the most important things you should know prior to renting here:
1.) The water billing is done so that you’re essentially a proportionate portion of everyone’s use. So even if you’re good about conserving water, you’ll probably be paying more than you should be. When the new company switched to this billing system, it increased our water bill about $ 12−17/month, even though we’re not using more water.
2.) You’ll pay for gas you may or may not use. The company installed gas grills that are always in use except for during the day and when the pool is about to close. Doesn’t matter if you use the barbecues or not; you’re paying for them.
3.) DO NOT RENT HERE IF YOU PLAN TO TRY TO BUY A HOUSE IN THE NEAR FUTURE. The lease notice has to be given 60 days in advance (not 30, as in most places). So if you get don’t pre-​qualified until after that point, too bad, you’re paying for an empty apartment for a month if you do get a house. If you put in notice to be on the safe side and your home sale falls through, I guess you’re screwed. They are totally uncompromising and unwilling to work out any kind of accommodation on this, either through pro-​rating a couple of weeks or anything.
Also, that gas bill I mentioned in #2? Prepare to pay to that until you turn in your keys. Oddly, this policy does not apply to garage rental (which is a staggering $ 85/​month).
4.) The billing system is inefficient and tedious. The water bill is lumped in with your rent, but you can’t just make one payment online. You have to wait until you get an email from Conservice to find out how much the final balance of your rent will be… and even then, you can’t just log in to the apartment’s portal and see what the total rent will be; you have to add it in yourself when you set the amount to be withdrawn. Also, the new calculation increased our water bill about $ 13/​month. Oh, and to pay online there’s a «convenience fee» of $ 2, ridiculous. We used to pay on a no-​hassle auto-​debit, now it’s a three-​step process.
5.) Recently, the condensation pan for our air conditioner was dripping a puddle into our master bathroom. We called at around 4:30 p.m. on Friday to report this and were told it was not an emergency (so what is?) and it would be handled Monday. Well, we woke up the following night at 3 a.m. to water literally running down in a stream into the three bowls we had to put down to catch the leak. Called the emergency maintenance number and received a call back from the maintenance technician, who said he’d be there… Monday morning. Which he was. With a temporary fix, that basically caused the leaking to continue. It wasn’t fixed until Wednesday and there is still dripping.
6.) The «renovation.» We looked at the «renovated» apartments because they offered to move us into one. Basically, it’s a stainless steel version of the cheapest appliances possible and a flimsy, paper sticker that looks like wood plastered over the already-​existing cabinetry. There is a new «granite» counter top and breakfast bar, but the cabinet facings, not the cabinets, are the only thing replaced. So the cabinets are still cheap press board and very shallow. And forget about being able to put so much as a spatula inside the drawers.
7.) Maintenance work begins obnoxiously at 6 or 7 a.m. Also, it took over a week to get a new kitchen light and we have been waiting more than two weeks to get a kitchen cabinet fixed, despite putting in a request several weeks ago.
Finally, know that if you move here you will be a cog in a machine and not a person. My husband and I never missed the rent once for three years. When my husband got a new job, the pay schedule meant we would be five days late. We called them ahead of time to let them know, bringing a leave and earnings statement showing when his first paycheck would get deposited. Did they care? Nope. Just had us served, beginning the eviction process, and tacked on $ 80 of fees.
I understand they have a corporate process in place, but if your renter is telling you ahead of time they’ll miss the rent and hasn’t had a problem for three years, maybe some flexibility and customer satisfaction should take precedence. So much for acting in good faith.

I have been a resident of Arcadia Cove for 2 years and have experience racism/​harassment for the third time last night by the security guys. If you have some time please read this as I would be as detailed as I can because this has reached a tipping point.
First Incident:
The first incident occurred the first week I moved in here while I was still offloading my property from my car to move into my new apartment. A security guy approached me and asked if I lived here and to identify myself/​apartment number. I identified my self/​residence and proceeded to ask if there were any issues. He said there was no issues except some kids were throwing rocks at cars and he just wanted to verify that the correct people live here. Ok I am a black man in mid 30’s and don’t fit the profile of kids throwing rocks at cars. Also he saw me moving my furniture from my car so If I don’t live here I am not sure I will be moving my properties in a random apartment.
Second Incident:
I had a guest visiting from out of town and I took my guest to the swimming pool of the apartment complex. Before you enter or exit the swimming pool area you will need a key to open the gate. After spending some time at the pool we decided to leave. On our way out a security guy walked ahead of us and was about to open the gate but decided to put his keys back in his pocket. He asked if we had the keys and I said yes. I brought out my key and opened the gate; he then asked if I lived here which again I identified myself and residence. I asked him if there was any issues, he said there was no issues except he was only trying to get acquainted with the neighbors. Ok I have the key to the pool as a resident and I am sure he meant getting acquainted only with the minority neighbors.
Third Incident:
A friend (a black man) was dropping me off in his car last night and we were having a conversation quietly in the car when the apartment security guy started to flash the flash light on us rudely from a distance. He approached us and asked if we lived here. I told him that I am a resident and he asked for some identification. I refused to identify myself this time because I have been asked several times in the past and I asked if there were any issues. He said that he wants to make sure there are no suspicious activities going on. He asked if we had any weapons or drugs and that he wants to make sure that the vehicle was not stolen. We told him that we had no drugs, weapons and it was not a stolen vehicle. I showed him my gate clicker and asked if he knew what it was and he said that he has never seen that before which is ridiculous and embarrassing coming from a security officer that is supposed to be protecting the apartment residents. He then told us that we need to carry our conversation to our apartment or his will call the police. We reminded him that we have the right to have our conversation privately in our car as long as we are not playing any loud music or disturbing the residence in any way and that he is welcome to run our plate number if he wants. He then got on his radio and started to dispatch the police describing us as two suspicious black men in a suspicious vehicle. Sounds like a typical description that would attract the police faster as he continued to rudely flash the light on our eyes even after we told him several times to kindly stop harassing us. He continued to interrupt our conversation and threatening that he can either do this the easy way of he can get the police involved. His supervisor officer Crosby eventually showed up and told us that we can carry our conversation in the car conflicting what his predecessor told us earlier. He was also able to verify my residency through my drivers’ license as well as the gate clicker which the other officer didn’t know what it was. Even after identifying myself to officer Crosby, they both decided to park next to us for few more minutes until our conversation was over in the car and I went back to my apartment then they left. WOW!
To cut the story short, if you are a minority or someone against racism and residents harassment, you should run as far as you can away from Arcadia Cove Apartment. No one should EVER experience this type of humiliation at any residence in America and Arcadia Cove Apartments (MEB management services) have crossed the line this time.

Outstanding staff and beautiful complex

After repeatedly trying to contact Pam following her response I received no effort of a reply. Both times I spoke to Donna and either she did not pass on my message or Pam choose to not respond. Either way, my previous post seems to be justified. Following frequent incorrect pieces of information provided from the staff (and some outright lies) I have no choice but say STAY AWAY FROM ARCADIA COVE!
The costs are going up and the staff is becoming more impossible to work with, Specifically Donna who feels no need to follow through on anything her staff says to the residents. Obviously Pam is not regularly available for anything other than writing phony concerns on Unilocal.
Recent increased fees and changes in policies without proper notice (dating notifications up to 2 weeks prior to actually delivering them) are out of control and somehow legal through manipulations of information provided in the lease.
This property has become and absolute disaster. I recommend looking anywhere that is NOT ASSOCIATED WITH MEB!!!
Also — DO NOT read their website reviews — they only put up reviews that recommend the complex and completely disregard all others.

I initially loved living at Arcadia Cove but that soon changed. The BRE staff was always attentive and helpful when I had a problem and maintenance was prompt with all requests. The complex was recently sold to MEB Management and things have gone downhill. The new staff acts like I am bothering when I come to the office to pick up a package or drop off my rent. The last office visit I had the office staff chase me down to my car to confront me if I had paid my water bill yet this month. I had paid my water bill and she would have seen if she had looked at my account instead of coming after me in front of future tenants.
The units themselves are spacious and laid out well, the downstairs apartments have wood laminate flooring to give them a modern feel. The main problem is the walls are VERY thin. I can hear conversations from my downstairs neighbors like I was in their apartment. I have had to call the courtesy patrol numerous times because of neighbors playing their music and movies so loud it shook the pictures off my wall. The pipes also make so much noise that I wake up most nights from my neighbor flushing their toilet.
I live in a one bedroom and usually pay between $ 25 – 35 a month for water/​sewer/​trash. I understand they use a calculation of building occupancy vs total property water usage but this is more than I have ever paid even when I lived in a 2 bedroom.
Between the thin walls, rude new front office staff and that the total cost to rent is getting pretty high, I will be looking to move elsewhere when my lease is up.

Arcadia Cove is a very nice place because the grounds are well kept, the buildings are modern and the apartments are spacious. Though it is well maintained, it is not well managed. They should change their names to Arcadia STOLE. I lived there for two years and I have experienced nothing but being nickeled and dimed to death regarding my lease. Every so often I’d get a letter on the door about an incorrection or price jump on my lease. And this is after signing a year lease. If you want to live there you have to ask specific questions about the lease. I have asked questions but their explanations might as well have been in French.
For example, one of the many times, I got a letter giving me a credit for some shady reason and the very next month they took it back for some other shady reason. Their reasons are never clear. And then before I moved they sent a letter stating that I needed to vacate the premises no later than March 30^th even though I knew my lease ended on the 31^st. So, I followed directions and turned in my keys on the 30^th. When I got my «security deposit» explanation back, I noticed that I was charged $ 26 for leaving the apartment a day early.
I called and the customer service manager, Aaron, was a hair short of being completely rude on the phone. And this is a man whom I’ve chit chat with in his office for an hour one time. He told me that I did not honor my lease and I reminded him that someone in his office post that letter to my door and I’m being penalized for his/​her mistake. He corrected me by saying, «you’re not being penalized, you’re being charged.» Say what? Then he proceeded by adding, «even if you were to take it to court, all the judge would see is that you didn’t honor your lease.»
By the way, after they nickeled and dimed my security deposit, I got $ 12 back. If you want to live there, don’t just lock your door, lock your wallet too.

I love this complex! The staff is excellent; they are friendly and responsive to my issues but not overly fake, invasive, or trying to create that false sense of community that never exists in a complex of hundreds of different people. The grounds are very maintained and they respond very quickly and appropriately to maintenance calls.
The only reason I gave them 4 in stead of 5 stars is because of a minor problem that exists. The walls between units are thin. Even with quiet neighbors I can hear loud conversations, movement, music, pipes running water. I don’t mind the noise so much, the neighbors are fairly quiet around my unit, but if I had louder neighbors it might make for a terrible experience.