Extended Stay America – Phoenix – Airport

I booked this hotel for my sister and her husband. They were shocked at the conditions of this hotel. The hotel’s ad shows a very beautiful setting and atmosphere. The ad is extremely misleading. I was even fooled by the photos!
When you drive up to the hotel it looks really nice on the outer sides of the buildings. But the inside leaves you speechless!
This is one of the worst hotels I have ever been to visit.
The carpet was a filthy mess even after a so called cleaning of the room by housekeeping. The drapes looked like they were 50 years old, were literally coming apart and barely hanging properly over the windows. There were feces stains on the boxspring mattress that was really gross! The bathtub faucet drain was rusting and rotting away and had been caulked and painted over the rot. The bathroom smelt like sewage. There was evidence of previous guests having domestic violence situations. The doors (front & bathroom) were dented and damaged as if kicked or fisted.
They just need to tear down the place and build a new one.

I booked this Hotel through
(thats a whole other story) to stay while We were in town for my grandson graduation checking into the hotel i felt like i was being interviewed I was asked the purpose of my visit… who did I work for… and then after other questions that didn’t have anything to do with given me a room on the bottom floor (That was requested upon making reservation) that we didnt get i was told not asked when I receive a survey in my email to make sure i give them a good score (yea right)…
Now we are in the room that smells like mildew the pillows smelled of previous person perfume.. the shower curtain was to short and when we showered there was a waiting pool outside the tub No dishes cups anything to use in the kitchen.
Next morning we leave out to go to my grandson gradation to come back to the room that evening to find our room door OPEN when we called front desk and ask who has been in the room since you dont get room service if your staying less then 7 days the response was «I dont know»… WTH so our response was get the paperwork ready we are getting the hell out of here… cant find anything that was taken but our garment hanging bag had definitely been search through whatever they thought we had or whatever they were looking for they didn’t find… This place sucks never again will we stay at this hole in the wall again.

If they had negative stars this extended-​stay would get it. The cleanest is what you would expect from a low budget motel. Homeless wonders the parking lot at night knocking on doors at 2 AM. Anybody that would give this motel a good review works here. Forget about having clean linen so bring your own. My company sent me here for five weeks and after two I had to put in a request in to move out. The staff is very unprofessional they clam to lose reservations from websites and then double charges. They locked me out of my room on a Sunday knowing the company I work for is closed. I had to pay for the week that my work prepaid for. I showed the front desk clerk the receipt the next day and he said there’s nothing he can do I would have to come back during business hours to talk to the manager about refunding my money. This company does not understand the concept of customer service or customer retention.

I booked this hotel three months ago before any of the one-​star reviews for posted on the site within the last 30 days. Well I’m not going to contradict anyone elses review our was perfectly acceptable. Colleen at the front desk was very personable and very polite. The room was clean and looked well. If you don’t know Extended Stay provides dishes and utensils upon request they are not in the room. The internet was a little slow but that’s pretty typical for a large Hotel. There’s a nice flat screen TV wood floors in the kitchen and wood floors in the bathroom. The cabinet’s do look a little bit beat up I’ll be honest about that but who cares

This is a ZERO star review for Bed Bugs!!! Checked our beds based off the review and pulled the bed back from the wall and there it was, a bed bug sitting on the wall. They are little so you have to be sure you look really hard. They normally sit in the creases of the bed at head and at foot. We went immediately down to get a refund and went to another hotel. The entire situation started out horrible because the manager confirmed our reservation yesterday and when we arrived they were booked so watch out for that as well. Was worthless to even check in. Save your self because if you bring these suckers home, it’ll cost you to get rid of them.

I was sent here to spend the night during my monthly military weekend. When I arrived at the hotel, I and two other guests had to wait at least five minutes for the desk clerk, who was a teenager. She was «looking for empty rooms» one of the guests told me. Um, okay. She eventually arrived, and I asked about tax exempt forms, which are usual for government rate hotels. She said she’d have to ask her manager. I got my keys and went to my room.
When I went in, the room was tiny and dark. It reeked of cigarette smoke. I called the front desk and on the second time trying to reach it, asked if this was a non-​smoking room. The teenager at the front desk said she’d have to – you guessed it – ask her manager.
It was as I was talking to her that I noticed that the security latch on the door had been removed. Oh HELL no. I went home for the night, 90 mile drive or not.
The next day I showed the photo again to the person who had made the reservation. He observed that it looked like the door had been kicked in in the past. I try to make it a practice not to stay in places where doors get kicked in, and advise everyone reading this to do the same.

First thing first this place is a joke everytime we come here if u r wondering how come we keep coming here we have no choice the company that i work for keep sending us over here.
Front office has bad customer service im talking to u robert. The fact that the rooms always smells also not to mention the roaches and i believe there is bed bugs but im not 100% percent sure the wifi is not so good i can see why this place has bad reviews.

Today I found a crack pipe under the bed towards the wall in the corner of the room. I am in room 246. I went to the office and gave the crack pipe to the manager. I then requested that I get a full refund and was denied. The manager said that if I had found the crack pipe sooner in my stay I would get a full refund. Here is the thing– If there was a crack pipe in this room either 1) it was left here by a house keeper 2) the house keeper did not do their job or 3) this room was not cleaned at all. How do I know that I have not been sleeping in the same sheets as a crack head these last couple of days? I do not use drugs nor do I even drink.
This hotel was scheduled through hotwire, which I have contacted. Hotwire will not refund us the full refund because the hotel will not refund us the whole total for the complete reservation. This hotel will only refund me for half of the stay. So, should I have searched my whole room for a crack pipe before I stayed? How is this ethically or morally correct?
I will go to every length in my power to get a full refund, whether that be through my bank or legal action. This hotel is a disgrace.

I purchased a one night stay here on Hotwire which listed this place as a 2 ½ star property. I needed a hotel close to the airport for an early flight the next morning and was traveling by myself. Thank
goodness I was by myself.
This place was dumpy. Not necessarily the lobby or the grounds but my room smelled of cigarette smoke, had a hair in the sink and was basically low rent. Now in all fairness I got a really good deal on Hotwire and the room did provide me a bed and shower and an a/​c that worked well. However this is not a 2 ½ star property. It is more like a 1 star property. Hotwire did this to me about a month before with severely mislabeling a property and I may stop using them or only go with 3 star and above.
Only stay here if you can get a real low rate (less than $ 50). I would not want to return.

!!! Don’t ever stay here!!!
Doesn’t even deserve one star!
We needed a place to stay while we buy a house so we expected to stay here for over a month. I walked in and about threw up! It’s NOTHING like the pictures the website offers. It’s a tiny smelly disgusting shack!
Mold in the shower, disgusting carpets, the couch was all dirty and sticky!
We stayed one night there and it was horrible and we got up at 8 am and left !
Will not ever ever step foot into one of these extended stays again!!!

If I can give this hotel a rating by a star, I’d give it NONE — ZERO ! I WOULDN’T STAY HERE!
I don’t even know where to begin, that’s how horrible our stay was with this Extended Stay America — Phoenix AZ.
Lets start my rant from the moment I walked in and in the process of checking in. Alex, the front desk person at that time, was coughing and sneezing all over the place, including the pen he offered me to use. I asked if I can upgrade our room to a King Size bed, remembering that I only reserved a Queen Size, his reply to me was «No, you can’t upgrade because you used a third party to make the reservation.» To my understanding, you can upgrade even if I made my reservation through which freaking 3^rd party services out there.
I walked to our assigned room and tried both key card, it didn’t work, nor did the lock light up, as it’s suppose to. My ASS walked back to the front desk and said «this key isnt working». Alex said, «Did you do it correctly and wait?» In my mind, Bitch I’ve stayed at 5 star hotels, I’m more than capable of using a key card. He gave me a new card, I walked back to the room, same SHIT happened, key card didn’t work. So for the 2^nd time, I waked back to the front desk, telling Alex the same shit. Oh may I add that he’d not apologize for the inconvenience this has caused me. I told Alex, that the light on the door nob isn’t even lighting up. He decided to walk back with me, I showed him that the key wasn’t working. He then tells me that the door needs to be changed battery! That he’ll call maintenance. I walked in the room, and automatically smelled cigaret smoke in the room. I called him back in the room and said, this room is suppose to be non-​smoking. His reply, does it really smell like smoke, my nose is clog i can’t smell. I was given a new room, made him give me a new key card and had him deliver it to me rather than me walking back.
Now the ROOM! I’ve stayed at Extended Stay America before and already had a clue of how the rooms were. OMG! it was nothing like what we expected!
–The room smelled, it had a musky smell that I can’t describe.
–The shower was rusting, had shave hair all over the wall, from the previous occupant
–No SHAMPOO provided
–The PILLOW smelled really bad that I had to use towels as a pillow. They didn’t have extra pillows to give me.
–Room layout is not how it’s shown on the hotel website.
–Theres mosquitos in the bathroom! How does that happen and why is there mosquitos in the bathroom???
Also, they allow pets to stay here! Not disclosed in the website description also!!!
I will NEVER stay at this Extended Stay America location on our next trip to AZ!
Let this be a warning to everyone that would like to stay here! If I would of done further research about this particular hotel, I would of enjoyed our 3 night stay at Phoenix a lot better!

Mold in the shower, non smoking rooms stink like rotten feet, nasty carpet and no one is ever at the front desk. Rooms weren’t clean when we were gone all day. Baseboards were falling off. Will not return.

To start our duvet had a horrible yellow stain on it, however, due to the time of check in we just slept. The next morning we discovered that our ‘full kitchen’ had absolutely nothing in the cabinets. Apparently you have to ask for even the basics. Attempting to cook brought the realization that the knobs were broken clean off the cooktop. At least it was replaced later. The following day brought a dishwasher that I thought didn’t work, then the realization that an emotional slamming of the door finally got it going. Maintenance did show up with Raid and sprayed the room as requested. It must have been an amusing display of futility to the three roaches on the wall looking at me write this review right now. None the less, I have given least one star because the staff was super polite during our stay.
Here’s a tip if you stay, please bring your own hair dryer, dishwashing soap, and hangers.
(This was marketed as an extended stay)

Sketch City! Staying here now for Spring Training 2015. Homeless looking lady sitting in lobby trying to direct us to «them ballparks», but kept saying to go east — no parks out that way. Check-​in was relatively smooth, girl at desk «Kim» was friendly. Got to room — keys didn’t work — took 10+ tries. I had reserved 2 twins, but once inside room it was a couch and one double. Called down to desk, Kim was apologetic, but they were totally booked and had nothing else. She said couch pulled-​out to bed — so we did —-GROSS!!! Dirty, springs were hard, bars were hard, old hair pin folded into mattress, just gross. Double bed was ok, but a tad hard. Kitchenette was clean, but you have to fetch your dishes from Kim at front desk — oh and your sheets for nasty pull-​out too! I’ll give it two stars: one for Kim, one for price.

The worst hotel experience I’ve ever had.
Shower had so little pressure I couldn’t rinse the soap out of my hair. Resorted– against all of my will– to having to take a bath. It was incredibly gross but I needed to bathe.
Bathroom also had termite tubes in the ceiling. No one seemed to care. Upon telling them they came and got the big ones– left the chair in the middle of my bathroom so I ran into it.
Asked for room to be cleaned twice– no response.
Fitness center subpar. Equipment works but metal is exposed and looks dangerous.
Breakfast was pre-​packaged muffins. I didn’t mind but others might.
Floor is dirty and stained.
Keys work within 5 – 7 swipes (at best).
I could go on– frankly stop reading and don’t book a room here.

If I could, I would give this place no stars. DO NOT STAY HERE! Our room was infested with BED BUGS. The carpet and sofa were filthy. The front door latch was broken, and had splatters of dirt or rust. The kitchen counter and desk table tops were dirty. The sheets had what looked like old blood stains from old bed bugs. The shower drain was rusty and the shower a little moldy. All the walls were dirty.
The manager did not provide money for laundering our clothing.
The service was supposed to be open 24 hours, but was closed at midnight when I tried to report finding the bedbugs.

What a nightmare.
Got here late after flying in and working all day. I was told initially by the desk agent that he was running his night audit and he wouldn’t be able to check me in for 30 minutes. Another man in the lobby, who initially took to be one of the many shady people that have apparently made this their home but was apparently the manger dressed in a dirty white t shirt and headphones, informed me that they could check me in immediately. They found my reservation and we discussed how important the non smoking room was. I found my room across the parking lot and opened the door to a wall of cigarette stink. Nice. I picked up the phone to call the desk– phone doesn’t work, but fortunately the «manager» was knocking on my door only minutes later to inform me that they actually had not found my reservation and needed all of my info again. I informed him of the very strong smell and he mumbled something about maybe trying to find some febreze. There was not be any febreze. I attempted to respond to some emails on my laptop with the wifi code provided upon check in. Their wifi doesn’t work.
This could go on and on. Rock hard bed and awful pillows, rusty shower, shower curtain so short that water inevitably ends up all over the floor, beat up paint and furniture, one power outlet in the whole room that my phone charger didn’t just fall right out of, the aforementioned general transient vibe of the folks hanging around the parking lot all night, terrible water pressure, dirty comforter, etc…
Find somewhere else

Changing my original review upon being prompted via email to fill out their online survey. After completing the survey, I received an email directly from the general manager. I will post my experience following the actions taken…

The staff are friendly and nice.
Also they gave us a room early than 3. Summer rates are sometimes High we always book with priceline 15 dollars cheaper. the rooms are great. I think they need to make sure they really clean I think manger should check the rooms after they are done. couple of rooms we stay were messy.
They dump sunflower seed in kitchen drawers and trash behind bathroom door. yes they need clean the bath tub better little black stains on the bath tub the towels smell like bleach Just sad that guest are like that. Some of rooms are bad and swimming pool was green! Better than some orther hotels we stay at. I like stay here close to fwy, fair, costco, mickey dee’s and Fry’s

I always appreciate a hotel that has amenities not typically found in most hotels. Extended Stay is exactly that — a hotel for extended stays. If you’ve caught any of their commercials, you’ll know they have fully equipped kitchens with a refrigerator, microwave, plates and glasses, and more. Even if you don’t utilize any of the amenities, it’s nice having the option.
I was in charge of finding a hotel for a weekend when the Giants were in town for Spring Training. The rate was $ 79 a night and seemed like a good deal considering other nearby hotels were twice that. I booked two rooms and checking in wasn’t too bad, but the front desk employee was less than cheerful and seemed to be bothered when she couldn’t find one of our two room reservations. Eventually we got our rooms but it wasn’t the ideal way to start our experience with Extended Stay.
We made our way up to the second floor and after opening our room door, we were engulfed with cigarette smoke. I’m not one to complain but this was much worst than some of the hotels I’ve stayed in in Reno and Las Vegas. The smell must of been the result of years, and years of smoking in non-​smoking rooms. We made a call to the front desk because the room was unbearable, it was musty in addition to the cigarette smoke. A call to the front desk and we were relocated to another nearby room. Again, not the easiest thing to do with the not so friendly employee who ultimately had to call her manager.
The second room was better but not by much. The room wasn’t as clean as it should have been: the window sill was dirty, the bathroom door had a hole, and again the inescapable cigarette smell. My room was not as bad but we kept waking up to what we thought was a woodpecker, but it turned out to be an internal part of the freezer. We could have made a call to the front desk, but we turned the TV up and tried our best to sleep through it. This room didn’t reek of smoke and would suffice rather than getting stuck in a room that smells of smoke.
If you were to ask the party I was with whether they’d stay at Extended Stay again and they’d say hell no. The room wasn’t to their liking, the front staff was unhelpful, and the pool was closed and looked as if The Hulk had bathed in it. There are some perks though, with plenty of eating options close by as well as a grocery store. Surprisingly the rooms look like the pictures, but they’ve been beaten up throughout the years, yet will do if you’re in town for a day or two, but this certainly isn’t Scottsdale luxury by any means.