21st Century Flooring

Our general contractor hired 21^st Century Flooring for our flooring needs. The wood floors came out beautifully because two same people showed up on time daily and worked on it with pride until it was done.
The tile floor is a different story. We are now it our 12^th week or remodeling and have yet to get our tile flooring issues corrected and flooring completed. Over this 12 week period, Marc has sent over 10 – 12 people if not more to work on our tile, each day a different crew trying to continue the work the previous day’s crew’s ended. You can imagine, the end results on our kitchen floor was a hump that’s over ¼ of an inch higher from center to the end of floor that connects to our wood floor. I didn’t ask for a ramp for wheelchair. Our shower tile wall is not leveled leaving a ¼ of an inch gap between the wall and the frameless shower glass. Water will definitely seap through the cracks fromthe shower. We brought the floor issues up repeatedly which went unheard and our general contractor had to bring in a tile specialist to get MARC KAROUTAS, owner to remedy the problem. Marc made promisses that were not kept. From day-​to-​day, calls to him from our general contractor went unanswered. Commitments were made repeatedly which were not honored (we call that lies). Marc told us his subs have 14 years experiences, but on one accasion, I found out from the tile person that he was hired from the Facebook page the night before with a couple months of tile experience. Just yesterday, Marc committed to having the tile guy at our house at 8:30AM and hours later no one showed. Same old story each time. We wasted a half a day wating and only to find out the person was coming from Tucson. We have wasted so many days waiting for his tile people to work on our floor, some days, no one showing up. Knowing that there’s a project why would Marc not commit to consecutive days to finish the work? It’s been 12 weeks now. Instead, the tile person would come one day, does not return the next day, then week end comes and when they do come back the following week, it’s another tile person.
In my opinion, 21^st Century Flooring LACKS important qualities of being a good business: NO INTEGRITY WHATSOEVER, POOR QUALITY, REPEATED LIES, NO FOLLOW THROUGH, NO QUALITY CONTROL and DISREPECTFUL OF OUR TIME. I strongly recommend people to STAY AWAY from his company as your experience with them will bring you nothing but stress and poor quality of work you have to live with in your home. Spread the word.

This company was a referral from a locally owned home flooring business. They did an excellent job laying carpet tile in our health care facility. They are respectful, prompt and priced right.