Tanner Materials Tile & Stone

Owner was absolutely horrible. Called showroom at 4:45pm and got cussed out over phone because I was inquiring about my order that I had placed. I calmy asked why I could not pick it up and he said «I’m tired of your g** d*** questions». He declared to me after I already purchased it that he was shipping it back and not honoring the sale. Terrible all around. Never work with this company. Owner was an old grumpy man who told me «I can’t deal with these things and the end of the day» «I don’t care who told you the wrong information it’s not my fault» «I don’t have a key for my warehouse, I can’t get it for you» all things that are rude, unprofessional, and terrible. Sucked bad!

My experience here was terrible! Jim Tanner is the most unprofessional, mean, angry man! I walked in and he was fine however every time I asked a question he became angry and frustrated. He yelled at me several times because of his low tolerance frustration! He certainly represents the company since his last name is Tanner. Furthermore, my order came in wrong. They ordered it again and it came in wrong again. I said I want to return one of the 4 tile styles I purchased since the one that came in wrong is supposed to match it from the same query. He freaked out, literally. I’ve never seen a grown man about 65 years old react like this! He said, «I told you 35 times lady we can’t return this»! I have been quiet, sweet, calm and he is screaming at me. In Phoenix/​Scottsdale, there are so many tile places. If your in the market for tile, go to Facing. They are professional people and on 50% of the tiles, cheaper than this place. So disappointed with this business. No human deserves to be treated like this.

The Dance,
or
The Obsessive Perfectionists (OP) with no construction and finishing skill experience and The Contractor.
Contractor runs at least 16 flooring, cabinet and counter top crews averaging 25 jobs per week.
Met with Contractor. Specified that most of house be tiled in a single size and pattern, one room carpeted. Tile was reported as being part of a large special order another customer could not afford. It was half price per square foot just for OPs, to move it through inventory. Document assembled.
Contractor offers cabinets and counters in addition to flooring.
OPs sleep on it.
OPs decide to skip tiling 4×6 foot entry, change living room tile to wood grain tile displayed in showroom, install rest of tile diagonally.
Communication on living room change by phone.
Visited Contractor to order quality, low price, imported cabinets, diagonal tile installation. Diagonal info not noted on flooring order.
Cabinet measurement and living room remeasure made.
OPs sleep on it.
Return to contractor to change cabinet door style and select hardware. Detail cabinet schematic in 2D and 3D. Capture details precisely on order. Contractor prefers installing modern, light weight sink on counter top instead of really nice cast iron sink belonging to OPs. It took three dances for OPs to approve modern, 25# resin sink. Cast iron required custom template, weighed 100 pounds.
OPs decide they want tile wainscoting topped with artistic Mexican tile in one bathroom. This captured on work order.
Tile crew installs. Tile crew knows nothing about diagonal tile install. Tile is from the last lot of the pattern produced by Italian manufacturer. Diagonal install requires more time and tile, plus money. More of this popular tile hard to find. Closets and wainscoting tiled in straight pattern to save tile, a few more boxes found. All requested areas tiled. Tile artisans recommend transition between dark wood and light tile. OPs bring in ideas for transition, artisans patient, their final mix of artisan/​ARP tiling ideas best of all.
Overall, tile work is excellent. OPs get hinkey over a few tiles not being perfectly flat, 1 – 2 mm uneven on cracked, settling, 48 year old slab. One OP inspects tile work across the west, finding slight differences in level across many floors. Another contractor tells ARPs the installed tile job is excellent. A second former professional praised tile installation.
Carpet installed a week later. OPs pleased.
Cabinets arrive three days later. An OP learns a new cool and fun Spanglish word, «watchale (watch a lay)» OP patio is so full of plants, cabinet, rocks and overhanging shrubbery, lots of watchale is needed when unloading cabinets to avoid unloader injury and cabinet damage.
Cabinet installation begins three days later. Installer is excellent, careful and precise.
OPs dream cabinets are ten pounds of cabinet in a seven pound space. There are cabinet door issues with curtain rod, cabinet filling planned open space. Too many dreams for the space. One suggestion is taking an extra day to cut cabinet depth and reorder shorter drawers. Installer completely pro, kept true thoughts to himself. OPs adapt, moving one cabinet, keeping all the beatiful cabinets, regaining lost space. Former contractor and friend admired quality.
Between the initial layout schematic and final order schematic and delivery, two drawers were missed in one cabinet. A cabinet with one drawer and a door were installed instead.
At 80% install, 7:45 A.M. this was noted to the installer. Contractor will make it right. Drawers and pieces must be ordered. Appeared and installed by 2 p.m. same day. Our cave of a kitchen will be much lighter. We’ve gained a lot of needed cubes of storage.
Oops. Contractor installed different prefab granite than selected by OPs during a half day session with a 60 mile drive. Both the Contractor and OPs put in a large amount of talk time and muscle to get the granite part right.
OP main counter is nine feet long. Selected prefabs were eight. Contractor’s employees decided to produce nine foot counters in granite with same name, very different appearance. Contractor made amends, offering replacement.
It has been quite a dance. There have been changes and bumps. We expect to enjoy the work done by Tanner for years. Do you want to do the dance?

Tanner tile has good prices.

I was a bit nervous given the mixed reviews, especially on customer service with the owner who has treated others terrible. I went into the showroom with my wife and kids. The salesman was already busy with another couple, which was fine because we weren’t sure what we wanted exactly and needed to look around. After we had looked around and had questions on several types of porcelain wood tile, the salesman Greg came over and gave us prices and answered our questions. He provided a printed quote for materials and install. They sent Pablo out to my house to measure and look at the rooms they were going to install. He was very polite and professional. He measured the floor and also answered several questions I had and made recommendations as to how it might best look installed as far as the pattern goes.
I ended up finding a cheaper price (only by .10/​ft) on the materials so I had ordered it from another supplier. I called a few weeks later ready to install and they were happy to still assist me and didn’t’ treat me any different given that I didn’t buy the product from them. They arrived on time and removed my carpet and began installing my floor. It took a total of 2 ½ days for install, but the installers were courteous and did a great job. I’m happy to recommend based on our experience and the results speak for themselves.

WOW! The owner has seriously gotten worse. I’ve used Tanner Tile for years. I’ve always known that if I want help, not to ask the owner. The ONLY reason to go here is for their clearance tile. They always seem to have 59 cent tile available for tiling rentals or for other projects.
This visit, I needed to match some tiles and only need about 4 tiles to fix my problem.
He was acting ridiculous. He kept trying to convince me to rip out 1500 square feet of tile, and when I actually found something I wanted, he tried to talk me out of ordering it.
It was crazy. He wouldn’t really even talk to me.
I’m an adult, so next time I need 2000 square feet of tile for cheap, I’ll check and see what he’s got, but if I or you need HELP with a selection, FORGET THIS PLACE.

My parents who are the kindest people you will ever meet have used Tanner whenever they needed tile, most recently they had a special order and when they were calling to inquire about when it would be in they encountered the worst customer service. First the order was delayed because Tanner did not place the order when they were originally in the store, people make mistakes however don’t blame the customer, they were calling to try and figure out what is going on. The rude person who was on the phone said when my mom asked when it would be available that he was not going to sell them their tile and he was going to return it when it came in and hung up on her. Way to treat a customer. Never do business with these people.

Tanner is the Best in the Phoenix area. I have used them for remodeling of 3 bathrooms, 1 total kitchen redo, flooring and patio tile. Mike Tanner is superb at making sure the job is done with extreme professionalism and high quality work. I have recommended Tanner and him to many people. I just purchased another home and am using Tanner again to remodel to bathrooms as I am confident in the overall experiences with them.

We literally had tanner here for weeks! We had numerous rooms to tile and chose to do a few at a time. I know this is not ideal for installers but they worked with us, their pricing is fair and very well explained! Things such as putting plastic up and such we as home owners did to prevent dust from spreading to other parts of the house! Mike tanner was always ready available by phone! No job comes without its hiccups but they were patient and worked through it! The installers were on time every morning!

I’ve been using this company for 8 years now and have installations done by them and also just purchased tile and installed it myself.
Overall I spent approximately $ 20,000 here.
Twice I have over estimated the quantity of tile I needed and had no problem returning the excess until today.
The owner of this company is a very rude person to deal with. You should here how he treats his employees. And then the customers after he is off the phone. It’s totally ridiculous.
I gave them one star for usually having the products I needed.
As you can tell by this review, I will no longer be doing business with them.
I hope this helps your decision when selecting a flooring company.

My wife had started a kitchen redo, but she passed away 2 weeks ago. The kids and I knew how much she looked forward to this, so I moved forward by calling Tanner’s, talked to Mike, and we set up an appointment on his calendar.
Long story short, I showed up at his place and as far as I know, he did not. I waited over half an hour, and no one there appeared to want to call him and I never was contacted by him. He did not appear to care about the job, he disrespected the memory of my late wife, he has never followed up with a call, and I left the materials she chose because if appointments aren’t being kept, it would be logical that projects won’t be completed correctly.
I would not be able to recommend them. Josh

Tanner did the tile work in a living room and hallway. There was a residue (a waxy substance) on the tile and they graciously came back twice to remove it all. The tile looks great. They came back one other time to remove grout from a floor plug. I found them to be responsive, polite and skilled.
Beth

Tanner has done my tile in 2 different homes and my kitchen and bathroom and carpet recently. I must confess I am a difficult client as I add things on during the process so that wrecks any schedule we may start with. I also do lots of sorts of jobs and my home is very old/​historic so we find plenty of irregularity.
I have had my share of phone tag and some delays but nothing that was not resolved in a day or two. I drove over there once to whine some and we went through some paperwork, selected a solution and went forward. Lots of steps in tile and granite and different specialty crews to schedule but pretty smooth considering they worked here over 2 months on and off.
I always had the owner Jim Tanner on my side to move things along. I love his tile guys so much, what artists in tight corners. his carpenters are top notch too. Love the carpet guy. My sales consultant Greg has great ideas and knows his product lines well.
My granite had a small repair early on but all is well. I will be hiring them again and again and recommending them often.

Tanner Tile is the worst company I have done business with in a long time. The poorest customer service I have ever seen. Between me and my girlfriend, we had the very unpleasant experience of having to talk to Jim and Mike (Owner and Son?). They would not honor the pricing we received from their other store. Very arrogant and rude. In fact, Jim was so rude to my girlfriend, he had to apologize. We received 200 sq ft of tile. When we got it home, we discovered 90% of it was damaged. Tanner then decided to make it our problem. We had to call the manufacturer direct and try to locate replacement tile. I didn’t damage the tile, why did it now become our problem? They claimed the damage (etching) was just temporary and would go away with the installation. Fortunately, we tested it before installation and discovered it was permanent. DO NOT GO HERE!!! Dealing with Monterrey Tile now, what a joy.

«What? You’re the Owner?»
I have to agree with Brendan K. and Jason F.‘s experience. And if you want anything done, please don’t talk to the owner who is Mr. Tanner. We had granite counter tops. Upon delivery, we notice a crack near sink opening. They had told us this was a «fissure.» After 1 week of discussion, we took their word for it and they counter tops would be delivered and the «fissure» would be epoxied and sealed and not to worry again. Upon installation, the granite cracked at the same place they had told us was a «fissure.» We had to fabricate another slab, but that also broke and we had to select a different granite countertop all together.
Greg– in sales seems genuine and wants to make things right, but talking to the person who answers 90% of the calls (Mr. Tanner who is the owner) is like talking into a black hole. You can call and leave a message which 30% of the time will be returned or message given, but a simple solution as hire a receptionist to take your messages would be more wise than allowing the owner who may have memory problems take the calls. He will tell you that he has taken «700 calls this morning» and therefore it is impossible for him to deliver your message to the appropriate people or return your calls or remember anything which he told you over the phone or in person. If you want to avoid frustration, then don’t come here.
The owner then stated that if he had «given the countertop for free, your wife would still not be satisfied.» I say try me.

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Absolutely horrible customer service. They lost a key to a vacant house delivery and the owners son was immediately defensive and rude, and offered no resolution to the problem. Do not buy from these people. They could care less if something happens to you or your order. As long as your check clears of course. Always avoid this place, unless you like being treated like s#@t.

Great experience! Huge selection and great staff! Will be doing more work with them in the future!

I had the absolute worst experience working with Tanner. My custom tiles were broken on two different occasions — the original order and the replacement order. Over 80% of the original tiles were broken, and when I tried to get them to help me, they scoffed and pushed responsibility off on themselves and onto the distributor, me and my contractor. They said he «needed to pull his bootstraps up» and cut around the broken tile. Not good enough! When I just got off the phone with the owner, he was defensive, didn’t apologize or take responsibility for the poor customer service follow through, and said there were six other calls he needed to take as we were trying to come to a resolution. This sucks, and I’m inclined to write to the Better Business Bureau with a complaint. If you’re starting a project that needs tile, don’t go with these guys. They lack all customer service skills and follow through.