Strand Brothers Service Experts

I purchased by AC/​furnace unit from Strand back in 1998 and I’ve had no problems with it at all. Today the heater wouldn’t start, and with a freezing day right around the corner I decided I’d better get it fixed now. I called around 9am and Adam was here by noon. Turns out there was nothing wrong with the furnace – it was the thermostat. I decided I wanted a NEST, but the device was less expensive from Home Depot, so my son ran out and bought one while the technician cleaned my furnace. My son returned, the technician installed it, and because I let Strand install, they will warranty it for life! My heater was up and running within about an hour and a half, and my house is nice and cozy now. Adam was great. I could tell he really wanted a happy customer. He was polite and professional and never pushy. Guess I was smart 18 years ago when I bought from Strand, and smart again today when I called them for service.

Strand Brothers saved Christmas for us! Professional, personable, competent. I have used Strand Brothers for years. December 24^th, we had a water leak in our utility room wall. One call, quickly answered by a real person, and help in the person of plumber David Ortiz was on his way to save Christmas for us. Thanks, Strand Brothers Service Expert Plumbing!

We have a service contract with Strand, which covers two inspections annually. The company has always provided the best service support, and their technicians are on time, knowledgeable and polite. On our most recent heating system inspection, Tom (one of their wonderful technicians), found a problem. He worked diligently until the problem was resolved to our satisfaction. I recommend this company highly!

Got essentially no help in solving a furnace issue (after having to call multiple times in order to get someone to come out, then the guy called and basically tried to talk me out of having him come out) — he didn’t charge me, but made all kinds of scare-​tactic statements, telling me the unit had to be replaced and was, essentially, going to leak carbon monoxide into the house. I called another company who offered me a no-​scare easy solution easily. I wouldn’t recommend these guys.

Had a minor plumbing emergency over a weekend recently. We were able to book a last minute plumber very easily.
Our serviceman Eric (#260) was excellent. Really polite, new his stuff and was super quick. We’ll use them again for plumbing needs.

Always show on time. Polite techs in clean uniforms. Very clear report on condition of system.
One warranty claim was fixed in a couple of hours. 100% satisfied.

Several weeks ago our AC just stopped cooling late on a Friday night. Worried that we’d have a long, hot night ahead of us with little sleep, I Google searched for AC repairmen who were available after hours. Immediately, Strand Brothers came up showing they are a 24-​hr service AND are rated 5 stars. Things were beginning to look up!
I gave them a call and was told that Dustin would be dispatched as soon as he was finished with his other calls. Dustin arrived about an hour and a half later. He was pleasant and courteous and well-​mannered.
He went right to work and was patient in explaining the specifics to my husband while he worked. Luckily, Dustin was able to repair the problem efficiently and our night was saved. Dustin was quick to caution us that our system was old (17 years to be exact) and that we might consider getting a new system soon, but he wasn’t pushy or too salesman-​like, which we appreciated greatly.
Despite the fact that Dustin was on-​call on a Friday night at 1AM, he was cheerful and professional. The prices were reasonable and we appreciated that their fees don’t change for after hours calls. Overall, we were very impressed with Dustin’s professionalism, great attitude, and with his work. We will definitely do business with Strand Brothers again. Thanks, Dustin and Strand Brothers!

I have always been so pleased with my service from Strand. They installed my a/​c and furnace, and their service employees have been among the best.
I have encountered a problem I have not been able to resolve. I have for the past ten plus years bought their yearly service program, which allows me one call in the fall for the furnace, and one in the spring for the a/​c. I misplaced their invoice to continue this service, and here is where the problem occurs… I have called three separate times asking them to send me another invoice so I can continue this program, starting in August, 2015. As of this date, Sept. 27, 2015, I have not received the invoice so I can send them a check.
Does this indicate they no longer want my business?

When I got home this afternoon, the thermostat said it was 84 degrees. Not good, considering I keep it on 76. We called Service Experts and within a couple of hours, Adam arrived and fixed the issue. I meant to do a review when David came out to do some warranty work on May 6, 2015, too. Both technicians were professional, knowledgeable, and friendly.
I highly recommend Strand Brothers.

Alex Rodriguez #46 was my expert — and I mean expert — service technician. Alex was professional, courteous, pleasant, and proficient. He went above and beyond a cursory review and examined all my A/​C components in great detail. He repaired and adjusted all parts to ensure optimal operation. Since his visit, my A/​C has cycled less often and maintained a prescribed temperature for longer periods of time making for a much more comfortable environment. Thank you, Alex, and I look forward to seeing you for my heating season tuneup! My highest ranking goes to Alex.

I recently had the misfortune of my AC going out on a day where the temp was over 100 degrees. I called around 6:30 PM and Adam Henwood was dispatched and to me by 8pm. He did was very professional, clearly explained what was wrong and what my options were. I thought the pricing was fair and he even got my other AC unit up and running much better.
In years past I have had varying experiences with the techs from Strand Brothers, but my experience this time was 5 stars.

On 08÷12÷15 at approximately 7:30 AM while driving to work, I had met up with one of your vans TX LP # CJL 1739 driven by a Hispanic male. I was entering the service road, North bound I-​35, that had three lanes heading north bound from Oltorf, the lanes then merge to two. I pulled into the right lane closes to the curb. That’s when your company van with logo, no vehicle number, came speeding down the service road, then cut in front of my City vehicle, and your van started swerving back and forth. Then I changed lanes to the left to enter the freeway as did your van. Then your van stopped and was purposely holding traffic back, as he gave me the finger out his driver window!!!
This is a company, you are advertising your ethic and morals, by placing the vehicle and employee on the road and in the public eye.
By doing this your company is saying to the world, this person driving represents OUR Company! Would I or anyone else want to «invite» someone like this into out home? NO.
These employees are most likely paid by the hour. Austin is a very busy traffic packed City. We have to deal with that.
I am a public servant, I am in the public eye every day. I understand the responsibility of being a public servant and driving a company vehicle. I hold a commercial drivers license and have for 25 years.
If your employee/​van was not speeding there was plenty of space of me to enter the service road. Further more IF he was planning on entering the service ramp, why did he cut in front of my truck and fishtail back and forth, then go back to the left lane to enter the north bound service ramp.
Luckily there was no accident today, but I caution your company to stress to your employees the importance of safety.
You may look into video in and outside of your vehicles.

AC went out last night and Tanner was here on schedule today and had it back up and running in minutes. Awesome response and awesome service in the hottest days of summer. Much appreciated.

Alex came out to service my A/​C he was on time and professional. He did a great job and got me set up for a winter service for the furnace. This company has great customer service, I really trust their work.

Strand Brothers is the AC company Costco contracts with, and that alone says something about the quality of Lenox, the product they sell. Alex, the sales professional was very helpful in choosing a system as well as scheduling the installation. The installers, Geovanni and Jose were knowledgable, professional, helpful and neat. I could not have asked for more.

My AC didn’t blow cool air anymore, so I called them for help. The technician arrived on the time slot they gave me. He found the problem quickly and fixed it right away. The service was very professional.

We had a water heater that was leaking water. It was diagnosed by Raul at Strand Brothers as having an internal leak and that it needed replacement as well as a prv and pressure pump needed replacement in order for the water heater to be brought up to code. I found Raul unprofessional and arrogant. He mentioned on two occasions, that he was a «Master Plumber» in both instances when I questioned something he had done. The house was a new purchase, though not a new home and we had just gone through a thorough inspection. The response from the Raul when I stated this fact? «The inspectors don’t know what they are doing. You could have a leak in your slab and they would never know it.» This may be true, but I felt it was unprofessional to answer a question with a criticism of another professional. Secondly, I asked to see receipts for the purchases, water heater, pump etc so I could have them for my records. «I don’t have those, I don’t even know what I paid for them. You would need to go through my office.» Me, «How much is the inspection going to cost?”$ 500.00». Do I have to have that done? «Yes because I am a Master Plumber».
All he told me is probably true. He was just so very unprofessional and condescending. i remodel homes on a regular basis and deal with professional contractors every day. Raul left a very bad taste in my mouth. Kind of like the old feeling you got whenever you hired any contractor. remember that feeling? I got the feeling it had more to do with this person than his company.
Raul and his associate also damage the walls on two sides, ruined the new drain pan and repeatedly dropped heavy tools on the tile floor. I had already explained to them the floor was new, (it was tile) and would they please cover the floor with towels I provided because of the mud and water they were tracking in.
I would strongly recommend that you not use this company or at the very least, this technician.

A+! I got a guy to come over at 9pm when my a/​c stopped working. Fast, reasonable. They’re on speed dial now’

Great experience on a Sunday morning. Service was quick and friendly. Highly recommend!

Update — FOLKS, LOOK AT THE OVER 170 FILTERED REVIEWS FOR THIS BUSINESS, MANY OF WHICH ARE ONE STAR, TERRIBLY NEGATIVE REVIEWS TO GET THE FULL PICTURE!!! If I could give Service «Experts» a minus 10 star review, I would. We have not used them since my review of ⁷⁄₂₀₁₂ for the reasons stated in that review (see below). Since then, we’ve used Service Wizard, the old «Osgood is Good» A/​C company that’s been in Austin for many decades, basically for spring and fall A/​C — heater unit checks.
Late yesterday afternoon my husband (who stays home) noticed that the A/​C was running, but the temp in the house was 80 degrees. He called Service Wizard, and they said they could have someone out the next morning (this morning). By the time we went to bed, the house was 83 degrees and we turned the A/​C off to avoid causing any damage — obviously something was seriously wrong. Needless to say we didn’t get much sleep as the house was sweltering.
The nice guy from Service Wizard showed up on time this morning and within about 15 minutes he found one of two problems. #1, the capacitor that Service Experts had replaced a couple of years ago because they said it was «going to go out soon» (it was still working at the time) was the WRONG SIZE and had completely failed. Unbelievable — supposed A/​C «experts» put in the wrong part!!! And we had paid them about $ 300 for it!
#2, there was a leak in the evaporator coil that we had paid Service Experts $ 2,400 to replace barely 2 years ago, because, according to the guy from Service Wizard, the part they installed was substandard and was terribly rusted (he showed my husband a cell phone photo he had taken). So to recap, we paid Service Experts about $ 3,000 to replace the capacitor and the evaporator coil, both of which have now failed. Words cannot express how furious I am with Service Experts.
Maybe we could try to go through the bureaucracy that is now Strand Brothers/​Service Experts (for a description of that bureaucracy, see my review of ⁷⁄₂₀₁₂) and argue with them that they need to fix this (the $ 2,400 evaporator coil repair has a 5 year parts warranty), and put in a new capacitor since their incompetent service tech put in the wrong size part and it has now failed, but I just don’t have the energy to do it. So my husband told the guy from Service Wizard to fix it. The tech said he will use a Traine part for the evaporator coil that they’ve been using for several years without any issues.
Folks, I am trying to keep you from making the same mistake we did in using Service Experts — a VERY expensive mistake. With the repairs today, which will cost about $ 2,000 (replacing the capacitor with the correct size and repairing the evaporator coil yet again) and what we paid Service Experts in 2012, we will have spent about $ 5,000 on this Lennox system that is only about 8 years old. For one thing, I will never use a Lennox system again and recommend that you don’t either — but just please don’t call Service Experts!!! So far we have been very happy with Service Wizard, and their reviews on Unilocal are stellar (including filtered reviews).