Public Storage

The location of this site is ideal since moving in around the corner. Staff was knowledgeable about the units. I was helped by CJ and Vanessa. CJ was great in answering all of my questions. Vanessa was very personable. There was the surprise of required insurance through their provider but other than that was a smooth transaction.

I was told it would be 25 dollars, but after doing the paperwork, it came out to 60+. Still a great deal, I just wish they were more up front with the cost.

Awful customer service. After moving across the country on military orders and having a reservation here, we were told by a lady that she would appreciate if we would come back another day because she has other things to do.

I have never had to rent a storage unit before & Fathom has put my fears to rest. She was very welcoming, professional & knowledgeable. Clean & secure facility.

I called for pricing and was told 1^st month $ 1+ $ 25 admin fee. This was a little cheaper than the Uhaul storage down the block. I get there to pay and sign papers and now Im told I HAVE to buy their lock $ 20 and I HAVE to buy monthly insurance $ 11 – 13 a month so now instead of the $ 26 I’m expecting Im at $ 57+ tax. I asked why they don’t advise that upfront that’s deceiving and I could’ve just used the Uhaul a block from the house. She gave me the # to the manager Synda and I called and left a voicemail requested a ca back and never got a return call.

Excellent customer service. fathom and Lorenzo were very nice and helpful. Very clean facility

Fathom and staff are all very welcoming and professional!

If I could give a minus star I would. Everything about this location is an example of how to lose customers. Sure the prices bring you in, but the «customer service» will have you heading for the door. Jennifer is the worst excuse for an employee that there is. Rude isn’t a strong enough word. She treated the customer ahead of use worse so I guess I should be thankful I didn’t have to interact with her as long. We left quickly and found a much nicer unit elsewhere. I received a call frombupper management willing to work with the price. Seems that she entered the reason we did not rent was due to the prices, all I could do was laugh. I told him the price was amazing, she was not. I let him know that we went with a different company and I was more than willing and I am paying double what they were offering there and was more than hapoy to pay more not to deal with the rude, unprofessional and now lying staff. Avoid this place at all costs.

Just received an email from P. S. after moving out, below is my response.
This email is a perfect representation about what I think about you. A waste of space, false promises and a link to an invalid survey website. «That survey doesn’t seem to exist…»
Your physical site has mice, flooded and refused to offer any form of compensation. Your actual company ignored my emails, employees gave me bad information and general lack of concern was overwhelming. Calling late after the flood, giving me inopportune time to investigate, and shifting blame away from your awful institution. The list goes on.
You guys are horrible. I received several hundred dollars worth of damage from flooding. Additionally you guys did not offer to compensate my over-​payment for my paying ahead of time, despite the fact my unit was flooded and I had to get my stuff out anyways. This ridiculous email spam, with an invalid website link, is the final straw. I will now do all the tiny things in my power to re-​compensate myself for your horrendous practices. I will now begin writing poor reviews everywhere I can, probably just a copy of this email. I will defer potential customers away from your branded name any chance I get the rest of my life.

nothing like being excited to move in your newly constructed home, only to find on moving day when the movers get to 45 storage that all of your belongings are covered with rat feces. stored all of our belongings there for a short 3 months, in one of their climate controlled units and in a small outdoor one. BOTH units were completely infested. The icing on the cake? Being told by the guy at the counter that they did know there was a rat problem. had to spend thousands to replace mattresses and furniture and baby gear. Thanks 45 storage.

Welcome to Rat Holler! Infested and now, apparently using poison to eradicate the problem. Retrieving your goods from storage may come with a bonus.