Gehan Homes

Gehan homes in Arizona is a horrible company and they do not have the best interest of the customer in mind. We began the process of building our home in Palm Valley June 2015 with estimated complete date ¹⁄₂₀₁₆. Since signing our contract Gehan has required more than $ 12,000 in deposits and has gone through more than 7 different people in the sales office where we bought. Upon signing our intial contract we were told our home had 2 AC units by our sales person Paula Powell. At our design center appointment on 7÷13÷15 with Kendra Olsen we had asked about the location of our AC units at which time Kendra informed that our house actually had 4 ac units (3 on the West side of home and the 4^th on the East side of home). Since this information was new to us we had contacted the sales office but were informed that Paula Powell was no longer with Gehan Homes and Amber Lee was our new point of contact. Per Amber our home was to have 3 AC units but she was going to clarify with Joe up in the Estrella sales office since they built the same product. Per Joe our home only had one AC unit and since there was such a big discrepancy in units from one person to the other we reached out to Cameron Munro who is the sales manager. I have a email dated 7÷15÷15 stating that our home is to have 2 AC units and 3 thermostats however in a email dated 7÷28÷15 Cameron retracts and states that our home has 1 5 ton AC unit and 3 thermostats. This chain of events and lack of communication are just the tip of the ice berg in dealing with Gehan. In summery we selected the fireplace option but it took 7 weeks of requesting a blue print of how the fireplace/​mantel before we were provided a drawn picture, our foundation was not poured to plan location, very concerning electrical items kept randomly occuring and Gehan super Chad Munro could not explain nor did he catch this items, our house has since been delayed 5 weeks but it was our lender that informed us of this and not the builder. Lauren Crabtree who is the contract coordinator has not responded to ANY of the mutiple emails or voicemails I have sent her dating back to December 2015 and most recently I addressed our many concerns to Mark Moskal the division president for Gehan Homes Arizona and he does not seem to care about the lack of communication and our many concerns have gone unaddressed. DO NOT BUY GEHAN HOMES!!!

«This is my second Gehan Home!» — said NOBODY EVER!
Have a house in Commons @ Rowe lane that from new had a leaking front window. would only leak with a cold front (north wind). it would rain, leak — they would come do something then it would not rain for a few months. after a year + the leak still was not fixed and the water coming in damaged the sheetrock around the window. Thomas Arhens used to be really helpful and easy to work with but he left and then came back. now he will not answer calls. we had to end up paying out of pocket to get this ongoing issue fixed. Thanks for NOT being there Thomas… your integrity needs a gut check.

Absolute worst customer service from project managers ever don’t return texts don’t return calls as soon as I can I’m going to post all the pictures of the horrible work in my brand new home not even 10 months old it is awful and I’m going to post every single picture standby.
My neighbors want to do a class action suit that is how bad the work in our homes is

Gehan homes at Elm Grove. Gehan Homes offers a 1 year warranty on their new homes. Just after our 1 year warranty expired, we experienced water leaking into the back patio door trim at the baseboards, on both sides of the door. I brought this up with Gehan thinking they would fix this improperly installed door even though the warranty expired because a new home should not leak water after a year and a half. I told them they would be getting a poor review if they did not fix this door and so, that’s what I’m going to do here to let future buyers know. Gehan has little oversight of it’s contractors. many of them are hired and then fired… the construction supervisor has too many homes to look after to stay on each property to supervise these contractors who aren’t properly vetted. Remember you are buying a speck home and these issues are probably the same for every mass builder in the market. Apparently, Gehan is willing to accept a bad review instead of doing the right thing and just getting it fixed. So there you go Gehan.

I signed my contract with Gehan on April 30^th for Emory Farms (Hutto). I was so excited with all the free incentives and upgrades to our new 5 bedroom 3 ½ bathroom Sycamore home that we would have built. Our sales agent Steve was wonderful (and new to Gehan), he was honest. He was extremely helpful and I would have to say I had no issues with him what so ever. After putting up the $ 2000 earnest money and the $ 1000 contingency money, I was ready for this new adventure… Until I had to deal with Michelle and after all the smoke and mirrors of the free incentives where gone.
1.I am a disabled veteran and with my VA Loan (most builders, good builders, customer oreinted builders) provide 0 closing cost, 0 down payment. Gehan told me that I «had to» use their lender (Advisa) in order for them to cover my closing cost. I already had a lender and begged them to cover the closing cost as they stated but to let me use my lender, the answer was no. So I called Michelle and got the process started. Come to find out they ONLY paid $ 3000 of the closing cost… So where is the rest of the closing cost coming from? From me… I think not.
2. I emailed, called, text message Michelle to find out my preapproval amount after they ran my credit. (Hello, I go to the design center that Friday and needed to know if I can even afford the house I picked, and before I shell out ANOTHER $ 2000 at the design center). I asked over the course of a week and a half what did she need from me to get this process started. I wanted to make sure that after shelling out $ 5000 that this process would be flawless. I wanted to make sure that I did my part so Gehan can never say that I was the hold up. And more importantly I am a mother of 5; I am selling my current home and having to move to an apartment during the building process. I can’t afford for financing issues at closing because something wasn’t done. AND SURE AS SHIT… Michelle would never return my call, my text or nothing. Steve the sales guy called her, she didn’t return his call. My realtor called her and she never called him back either. How am I supposed to give you $ 5000 and not receive any communication on the process or what I qualify for. The house was $ 280k what if she would have said I only qualify for $ 250k? I would have been screwed, out of $ 5000 and couldn’t get the house.
So, I was sitting at work and got a wild hair up my behind and googled Advisa and Vienna M.‘s REVIEW came up. I sat here with my mouth open because EVERYTHING Vienna said was the exact reason I didn’t want to work with Michelle. I screen shot the review and some other ones and sent it to Gehan and told them to let me use my lender, still pay the closing cost or I’m out. They said no, they don’t do that. As they were talking to me… I politely logged onto my bank account and moved all $ 5000 ($ 3000 earnest + $ 1000 contingency and the $ 2000 for the design center) to my other bank. You not getting a dime of my money that I worked hard for, you messin with the wrong one. Anyway, after I told them to cancel the contract and return my check… OH NOW they wanna text me and tell me I can use my lender and they will pay the $ 3000 closing cost still. Then Michelle blowing up my email and phone. No thank you I will take my business somewhere else, where they cover ALL my closing cost and I don’t have to come out of pocket nothing, and customer service comes before the $$$. And yep, they still after that tried to cash the check (LMAO) all they got was NOTHING. I got hit with a $ 29 overdraft fee, but that is better than stealing my $ 3000 of my money.
So I would like to take a moment and thank Vienna… Thank you for your review. Thank you for saving me from the biggest mistake of my life.

We would never build or purchase a Gehan home again. There is clearly no one supervising the many contractors that take part in the building process. We had test balls left in our plumbing system that backed up and flooded my entire upstairs bathroom, downstairs laundry room, garage, and who knows what in between the walls that I can’t see. They had to use a chain saw to cut holes in my walls searching for where they were lodged so they could be removed. When our lights kept going out and the electrician came to see what the problem was (of course they never believe there actually is a problem because all home owners are either morons or just like to complain) he told me whoever put in the fuse box put in a substitute fuse that wasn’t able to handle the electric capacity. He said they most likely didn’t bring enough and found this one under the seat in his car because it was so old they haven’t used them in years.
The WORST part is that after our closing date was moved back (this was not a problem for us) and they said we could move in with the condition that things would be taken care of in our home within the next month they weren’t. When I submitted a warranty report and didn’t hear back for over a month I called the superintendent directly (I only had his phone number because both of our site managers quit during our build out so he did our walk through) to make sure my paperwork was received and I was told it’s no ones fault I haven’t been contacted that the person that files the warranty reports quit so they were extremely behind and I was just going to have to wait. Ok, fine. We waited so long that Kenny, the superintendent, tried to say he would have never closed on a house with so many issues (so I was basically lying) and that our warranty report was never received (as his coworker is standing there with a printed copy of my warranty report he’s had for months).
We’ve been told ‘we know we use awful paint. Don’t let the vaccum chord rub on the wall that paint will come right off!” And.“ok fine, we left the tests balls in the system. Human error. Don’t expect perfection” Along with «this is a track home. Our painters don’t use tape when they’re painting so that curvy line is as straight as it’s going to get. We aren’t fixing it.»
What a joke. This company and their employees should be ashamed of themselves for their awful craftsmanship, complete disregard for homeowners, and poor attitudes. We spent a lot of money to end up frustrated, talked down to, and disappointed with our home.

I bought my house for about 1 year now, and I had all kind the problems, and Gehan warranty tried not to repair any things. So if you plan to buy a house from Gehan, you better watch out about warranty

I wish I would have saw the review posted by Jennifer P. back in October of 2013, or I would have never ever. ever selected Gehan Homes has my next home builder. I am in a nightmare and I can’t wake up! If there was a negative star rating they would have a five star negative rating. I became an empty nester after my daughter graduated college and decided to down size to a single level and smaller home. Being that this is my third home purchase I figured how hard could it be… WRONG. I shopped around for homes prior to putting my previous home on the market and found that most builders were including, what was once upgrades, as standard features. Since I would retire in this home I only had a few requirements which most of them were fulfilled in a new floor plans that was being offered by Gehan Homes. The floor plan I was interested in was available in The Commons at Rowe Lane as a «to be built inventory home». They were adding a lot of decorative upgrades that I would not have purchased plus the price was being discounted; making the home a good buy. I sign a contract at the end of December 2013. Was told I would get and executed copy after the salesperson boss signs it. A week and couple days later I receive my copy only to find that some of the upgrades that were offered with the house was either changed or missing. After several battles back and forth the upgrades were reinstated. I wasn’t in the clear yet… since the foundation had not been poured, I had a meeting with the builder… who did not have all of the changes and upgrades listed on his blueprint. Within two weeks of that meeting… I find out he’s no longer with the company and he has a replacement. Because of all the other bait and switch events I thought it would be best to meet with the new person to make sure things were translated on to them correctly. At framing stage I meet with Ricky (2^nd builder) and his apprentice, Chris (who was overseeing construction under Ricky). That makes 3^rd builder. So has I go over each week to check on progress, I find that most days nothing has been done from my last visit and there were things done that I did not want (but was told it was in the specs) and the quality of work was substandard (considering the cost of the house). I don’t get it… if I am now the purchaser of the home and it not being built as a spec home, why is it so hard. I put a contact on the home based on the floor plan and the layout of the model home. If the blueprints were a part of the sales pitch prior to signing the contract, things would be different. To make things worst in the middle of working out construction errors, Chris is then removed from overseeing construction and moved to another subdivision. So construction slows and closing dates are delayed. I am now working with my fourth overseer of construction and third closing date change. Not to mention this is one of their smaller floor plans.
To sum up my story, I am scheduled to close this week and I made it through the first walk through. Let’s just say… there were so much blue tape stuck all over the place that you’d think the house had a bad case of chickenpox. But was assured it would be ready to close by week’s end… NOT…currently in limbo once again as to if I will close. I’m sure some may say I should of walked away… but once you get pass a certain stage in building you lose your money… I don’t give up that easy.
My opinion: Not sure how this company treats their employees, but they just keep leaving. Secondly, the ones that are left are either overwhelmed by the volume of homes being built or just not good at multi-​tasking. I’ve heard of builder’s grade materials. but the quality and craftsmanship of some of the work (i.e. trim and painting, and logical placements of apparatuses) lack top quality. Maybe I inherited the less than stellar crew Jennifer P had. Lastly, If you go with this builder, be ready to go by and check their work daily. I will be back to update this review later… I may add a few pictures to substantiate my complaints.

So here is my update that I promised. (A little late because I forgot about it until a new neighbor reminded me). So it is March now. Our house did finally get done 15 months later and we moved in on January 10^th, 2014. I don’t want this update to be as long as the first review so I will be quick. My husband was here everyday to supervise building the house and we are glad he could be because there were several things that were not done correctly. Since Gehan sold so many houses at once, when they finally did start they did not have enough workers so they hired anyone they could find and we ended up with some less than stellar crews.
We were pretty desperate to close in January so we did close with several things still wrong with the house that were supposed to be fixed within 30 days. We are now at 60 days and still have the crown molding in the kitchen, the tile in the bathroom and the bathroom cabinets that need fixed. Plus a bathroom drawer bottom already fell out. The builder in charge of our house has moved on to another company and no one told us. He just stopped answering the phone.
To finish this up, I would not recommend gehan to anyone I care for. (Maybe my worst enemy lol).
All that being said there are three silver linings: 1. I do love my house even with the few things that still need fixed. 2. I like the neighborhood and everyone I have met so far. 3. The price of the house has increased by about $ 30,000 since we bought so I feel like I have a pretty good amount of equity already. Plus we bought during a killer deal so we got half of all of our upgrades so we have quite a few upgrades we wouldn’t have been able to get somewhere else.
The end.