Firestone Complete Auto Care

I do not think they even deserve a star. I have been taken my mini van for alignment to Firestone at Peterson AFB and I got the life time alignment. Every time when I go there to check the alignment they say to me it’s done; but the van pulls to one side of the road and I went back to them to further check why the van pulls to one side in 2015. I got tired going to them and within a month the front tires wear off fast and I feel the car need alignment again. I went back to them and they told me it needs the a special part to fix the alignment and we do not have the part. They also told me maybe the tires I bought from SAMs is the broken, they want to find an excuse for their incompetent. I went to SAMs and told them what Firestone told me and it was a jock. Nothing was wrong with the tire, and decided not to go back again because I felt that they did what they can do. They told me they do not have the part. I decided to do the alignment at the dealer and I told them about the part it needs for the alignment that Firestone told me. The dealer told they have to check and see, and they told no parts required and the dealer did the alignment. The dealer found out it does not need any part and told me firestone did not know what they are doing. Now my van runs great and I will never go back to any Firestone at all. I do not recommend them for any repair its not worth it.
I did purchase four new tires from Firestone in 2010 and the life time alignment. The tires wear off and was not good due to bad alignment and the tires required to be replaced and Firestone on Woodmen refused to replace it because I did not do alinement to the van every month and it’s my fault. That was a joke and went to SAMs club and replaced all four tires.
I can give you this invoice number 20 852 and store number 328 319 and the service adviser was Brian and the invoice dated 29 Mar 2013. There also a newer visit for the same car to the same service location in 2015 for alignment and other repair and it’s not the mini vans I have other cars that I took to Firestone for repair and service. I am done visiting Firestone because their service is not save. I had an accident with the mini van and because the alignment was not done correctly my car hydro float on the street and I could not stop, I felt I was driving on ice. Also the brakes were done by Firestone to include the alignment check in 2015 for the min van. I have been a fan for Firestone but believe me I have used other location to do alignment for the van and told it needs the cam screws replace and they were wrong. When you check the history I am sure you can find the other location I went to for service. After this I do not recommend their service any one in the military community. I am sorry but this is a fact. I do not know what can you do to repair the damage. Thank you.

Very friendly and personable. These guys are the only firestone I will deal with. It’s ideal since they are on base. They put on used tires on my jeep. They followed directions well. Saved the spare for the old tires.
These guys are super friendly and accommodating! They regularly rotate my tires. Always quality work
Steve, he is the man to go to.