Oilstop Drive Thru Oil Change

I have never had an experience like this having my oil changed! The people who work here are friendly and respectful. You sit in your car and they talk to you about everything they are doing– explaining everything. I love that. It’s true they offer a lot of services but I didn’t feel pressured and I found it helpful. The people here all seem to work well together and they call out and confirm everything they are doing. The place is spotlessly clean and they offered me a beverage during my SHORT wait. They even complimented my mechanic and his maintenance of my car! All this and a car wash too???
So polite– is this way it used to be?
I will be back for sure.
Thank you!

The lads working at the shop do a fantastic job. They are kind, work fast and do a top notch job. However, they try and sell you every service they offer even when you ask them not to.
They broke a tool bit off on my transfer case. I had a repair shop remove the broken bit. Oilstop was nice enough to pay for the fix. I went back to have my oil changed and I asked them very specifically not to touch the transfer case because I just had it serviced. They went into the transfer case any ways and tried to sell me their services.
Be prepared to be sold about 20 different services even if you ask them in the beginning that you are 100% only interested in getting your oil changed.

This place is fantastic, I go every time I need an oil change. The service is exemplary and every crew member is friendly and polite.

Just wanted to say how great this outfit is! I have had many quick and easy oil changes over the years. I noticed the last time I was in that they offer free oil top ups. Today my oil light came on so I stopped by.
Not only did they get me in and out quick and easy with NO CHARGE! They did my tire pressure and other fluids and added a quart of pricey oil!
Thanks Oilstop, that’s what I call service!

I gave only 2 stars because my unsatisfactory experience started when I my account was charged two times! I figured it was a mistake giving the company the benefit of the doubt so I called and asked what needed to be done. They said I needed to go back to their shop and to bring in my receipt & My bank statement showing the money was withdrawn twice. Which I did. When I arrived it was raining & cold, I am 8 mos pregnant and I had my 1 year old in my arms. I spoke with the manager who had me wait outside in the rain and oil change bays. He did offer me a beverage which was nice but still he went back to his warm office to «investigate» about 10 min later he came out and said his corporate were looking into it and that is why it was taking so long, but to hold tight. With my baby in my arms I said ok I’ll be back in 10 minutes I’m going to get out of the rain with my little one and I went window shopping in some near by shops. When I returned he explained again out in the cold why they would not be giving me a refund at this time, even though he admitted to me that his personnel is having issues with their credit card machine not appearing as though it charged and they would regularly «run the card again» he also stated he did see that on my account records it shows I was in fact charged twice. But that corporate told him they did not receive two payments. I expressed my disappointment and he promised he would call me within 24 hours to resolve this issue. He did not. It’s been about 4 days and not a word. I disputed this charge with my bank seeing as the manager was no help and didn’t even bother to follow up. Sadly, this place will not be receiving any further business from me or my circle of family or friends, even though I was happy with my initial service from them.

I want to talk about how impressed I am with this crew. First I know cars, not well but I know how to maintain and when I’m trying to be haggled into spending money I don’t need to spend just because they think I don’t know what’s under the hood. So thank you guys for not assuming all women are just dumb. I recommend this spot for anyone.

Awesome service, great people, good value. Had a good time talking football with the techs while they took good car of my car

Pleasant, quick, capable and I didn’t have to leave my car! Checked an oil change off my ‘to do’ list in less time than stopping for groceries.
I’ll be back in a few thousand miles.
Thank you for making it so easy.

A drive-​thru oil change?! This is the first time I’ve heard of it. Excellent and speedy service. Very professional and efficient. Tim even asked if I need a drink … Coffee, soda or water while service is being done. Computer system to track past history and track what needs to be done each visit. I would come here again.

Super friendly and efficient. I waited in my car while they worked on it. They try to upscale (filters, sludge stuff) but don’t push it or force it. I like how each step they gave me updates about what they were doing. I’d go here again.

All the positive reviews are dead on. These guys are great! I usually change my own oil but decided to pull in and try the drive through method. Very impressive. I actually brought my own oil because I came in a skeptic. They were happy to to put in the oil and filter I brought and actually discounted $ 7 off the total cost. I would definitely come back. Thank you for your hard work guys!

This place is LEGIT!!! Never have I received such service! Corporate America and retailers EVERYWHERE can learn about customer service from an oil change shop of all places! Tim, you are the man! I hope you are planning to climb all the way to the top of this company’s ladder, you deserve it!

I wasn’t sure about going there at the beginning but i think it was the best decision i could have taken. Tim (the manager), Aldo and the others staff members were always very nice and friendly. they tried to sell u a bunch of things but unlike other businesses, they will actually show you proof that what you have, needs to be replaced. they offered me a free drink, lubricated my doors and even gave me a free car wash. overall, great service and I will definitely be back.

Always a pleasure visiting!

Been taking all my cars there since they opened!!! thats why all my cars and trucks over the years have lasted over 200.000 miles!!! Oil stop is the only place anyone who cares about there cars should go!!!
THANX FOR THE YEARS OF GREAT SERVICE OVER THE YEARS

This whole crew of people seem like very slick salesmen, perpetually telling you need everything from a new air filter to rear differential fluid, whether you need them or not. I feel like a sucker for letting them replace my drain plug — I bet it was fine. Also the air filter — I couldn’t remember when I last had it done so let them change it, but of course it’s going to look dirty even after a few thousand miles, when it can last a lot longer.
When I came in I had some spilled oil on the underside of the hood which they said they’d clean, but they didn’t. To their credit, I couldn’t find the $ 5 coupon but they still gave me the $ 5 off. However when the bill came the $ 5 had not been deducted — I had to call them on it and then they did it.
Everyone is friendly and they’ll give you a free Coke, but in reality that «free» Coke is costing you from $ 20 to $ 300, depending on how gullible you are. If I’d let them do everything they recommended my $ 40 oil change would have become a $ 300+ deal.
And here’s the coup de grace: they send coupons for a free car wash with an oil change but you have to go to Rohnert Park to get the car wash. Weak — I won’t go back.

I’ve been coming here for oil changes for many years. They are all excellent. Pedro is the BEST! They do a great job and always treat you right!

OK I usually like to rate restaurants but I thought I would give a shout out to the Oil Stop people. They don’t get praised much (see some of the negative Unilocal) so giving a 5 star rating is not out of the question for a job well done. I have been faithfully going to this Oil Stop for 16 years; they have totally computerized me so they know my name/​address, how many cars I have, what make and model they are, what they require, and when I was in last for servicing. So, that makes it very easy to maintain my fleet of two, a real nobrainer for me. Plus, like others have mentioned, they offer a free beverage, fill your tires, clean the windows, and usually a voucher for a free car wash, albeit you have to go to Rohnert Park for that. But, none the less, a great deal for the whole package is about $ 35. I don’t mind the military precision and barked orders, but then again I know the vehicles are being serviced with the right parts. I really enjoy staying in the car and watching and hearing what is going on. They do try to up-​sell you with extras, but sometimes you need them, like windshield wiper blades, HEPA air filters, etc. You can always say «no».
One Unilocaler complained the «free car wash» is in Rohnert Park; it is because the other Oil Stop is conveniently right next door to that unit. My suggestion; get your oil change there at that very location, and just drive into the car wash so as to not have to drive that extra distance.
Also, when getting an oil change, you can always decline those extra services offered. Just say, «no thank you». I have found it convenient, though, to have them install — when needed — new wiper blades, or a new cabin air filter, so you know it was done professionally. And, I like the military style of service; you sure know what is going on and you can be reassured the correct oil or air filter is on your car.
BTW their computer keeps perfect track of which of your cars has been serviced and what was done to them. This is really helpful if one of them is your wife’s car, as the ladies usually assume they car will run forever with no attention.

I never thought I’d write a review for an oil change place. That alone should tell you something. Whoever came up with this business plan knew what he or she was doing.
Amazing, professional, friendly service. Free soda, water, or coffee if you want it (offered several times — seriously, my husband and I could have made out with half a dozen Diet Cokes between the two of us, if we’d wanted to). An upfront explanation that they will offer to do/​sell you several things, but that it is not intended to be high pressure or to force you to buy things you don’t need. Well-​spoken employees who know what they are doing and can explain it to you, rather than the unintelligible grunts I’ve gotten at other places. They’ve got my business, fo’ sho’.

I take my vehicles to Oil Stop for fluid maintenance, because these drive-​through stations are tailor-​made for people like me, who never dare to look under the hood of their own vehicle, because something will break or spring out from under there. They have all of my car’s records, and its maintenance schedule in their database. All I have to do is drive up, smile, nod, accept the free beverage, and read a magazine while they make my car happy. And then give them money. I am happy to do it. And I can’t say enough about the quality and friendliness of their service, especially after this latest.
I went in on the day before Thanksgiving, on the way to Sis’ house, mistakenly thinking they wouldn’t be busy that day, and patiently waiting when I found a line of cars before me. They cheerfully ushered me into the maintenance bay eventually, gave me coffee, started on the oil change, and took my request to replace the wiper blades. As they worked, they brought various other needs to my attention, like the coolant change that was due. Adding up charges in my head and sensing the approach of my top budget for this visit, I told them to cancel the wiper blades and do the fluids they were recommending, because those were more important.
Five minutes after I said that, the manager came over and thanked me for making a decision for the health of my car. He said because I did so, he was picking up the cost of the wiper blades and having them installed.
Over the holiday weekend, I started to notice something smoking under the hood when the car was warm and idling, and became alarmed. Dared to open the hood this morning (took me 10 minutes to figure out how), and saw green viscous fluid round about. Figured that for coolant, and hastened up to Oil Stop, catching them just as they opened. I feared a leak and explained, and they took a look, found it was just spilled coolant from the recent service, and that my lines were intact, coolant level full, and all was well. They heaped apologies for their carelessness, and the young man carefully wiped the whole under-​hood area down, then washed it with special cleaner, then rigged an air compressor and blew it all dry so that it would not steam any longer. All with great diligence and good cheer.
I think service of that level is just priceless, and sent an email to their corporate office.