Fit ‘N’ Furry Pet Resort & Training Center

Ebony just had her sixth birthday party here. She’s been coming since she was a puppy. Samantha and Ebony both like coming here playing with their friends. Lately they’ve been bringing their cousins Zo’e with them and she seems to really be enjoying it too. It’s nice to be able to bring them here get their baths, nails done so they’re nice and clean and smell good. I know if I leave my girls here everyone there will take care of them. Even though we have little bumps here and there I would say 99% of the time I’m very comfortable leaving my girls in the hands of Fit N Furry

I picked up one happy pup!!! I left my lil girl Zo’e here to go to Bottle Rock up in Napa. I thought I would tune into a miserable, unhappy lil girl. But quite the contrary… She was having the time of her life! «Which made me relax «
As a matter of fact after picking her up and seeing she could have really cared less if I was there or not, I decided to stay in Petaluma a couple more days and brought her back to hangout & play some more…
The crew was super attentive to her and she responded in kind… And did you know they actually have birthday parties for your pets? So she was able to attend her 1^st puppy party… Oh man did she have a blast!!! I’ve never seen her so happy playing with other pets ;o)
They even take pictures and video of all the pets at the party… With their little birthday hats, tutu’s and angel wings for the good kids «lol» They sent me a couple picks Via e-​mail as requested…
I was very impressed with all the girls I met. They were super friendly and you can tell they love what their doing…
So a big shout out for Fit n Furry!!! Thanks for making my babies stay a grrrrrrrrreat one!!! I will certainly bring her back up there, because it’s worth the drive from the bay area for peace of mind…
Thanks to you guys I had a very nice mini vacation ;o)

This is a revision. Originally I posted a less than glowing review also,. but due to Grant’s contact and follow through I would give Fit & Furry another chance. Grant definitely and genuinely cares about what happens at Fit & Furry.

This is a revision. Originally I posted a less-​than-​glowing review, based primarily on what turned out to be my own misunderstanding about reserving Fit ‘N’ Furry’s kitty-​condos with windows. Specifically, I’d written that we’d reserved one of those units for our cat, for which I thought we’d paid extra, and I wrote that when we had to cancel our trip and showed up early to retrieve him, he wasn’t in one of those units at all. The bulk of my original review spoke to that dilemma as a trust issue — if I couldn’t trust that he’d be placed in a window unit as promised, how could I trust that other requested care would happen… that he’d get his playtime, or his treats or meds? My review also contained several lesser concerns — that our cat didn’t get his evening treats as requested, and a question about pricing for meds administration.
This evening I received a phone call from Grant, one of Fit ‘N’ Furry’s owners. He painstakingly went through each item of my Unilocal review. He explained that my belief that we’d paid extra for a window unit for our cat was mistaken — that all of the units are the same charge. And he explained that, although they do their best to accommodate window-​unit requests, those condos are really on a first-​come, first-​served basis. About my lesser concerns — like my cat not getting his nightly treats the one night he was there — Grant explained that since our boy ended up being there just one night, staff had barely «had a chance to get their feet wet» with his routines (which sounds reasonable to me). Finally, we talked out my concern about the charge for giving medications (the charge is $ 1 per administration, not $ 2 as our bill reflected).
Throughout our phone conversation, Grant addressed each of my concerns, patiently and professionally. And despite that my primary concern turned out to be a misunderstanding on my part, not any error on the part of Fit ‘N’ Furry, Grant said he will be providing us with a full refund.
I’m deeply impressed that Grant took the time to call me. As I said in my original review, before choosing a boarding facility I did a lot of research beforehand to find a «clean well-​lighted place for kitties,» and FNF seemed to be the cleanest with the most professional staff. (I had written: «I have nothing but glowing words for the staff. Someone always answers the phone during business hours — very reassuring. Employees were kind and solicitous and were endlessly patient with our calls and many questions.») Now I know that this business also stands by its professional code and is committed to providing the highest level of customer satisfaction possible.
I’m definitely a fan. I hope that I get a chance to travel again in the near future so that we can board our kitty at Fit ‘N’ Furry. I feel confident he’ll be in good and caring hands.

Zero stars!!! Extremely unhappy with them. Overcharged me by 100 $, charged me 35 $ for a bath when told they get one for free, water and soap for a short haired dog. 17.50 gets them 1 walk and 1 play a day but 37.50 stay on top of that. Their charges are outrageous even with 50% off for first timers. Was told on phone 32.50 per dog per day which came to 130. Got a bill for 225! Waiting on owner to return phone call and make this right. Fingers crossed he does. Not happy! Paradise pet resort is good. 35 $ per day, free bath, and no hidden charges, webcams, and dogs can play all day not just once. I should have taken them there but I was looking for a deal.
Also they have breed restrictions and they mentioned Sadie my goldendoodle did great during playtime but made no mention of my sweet Neil Diamond pit mix. He didn’t play. Sadie was tired and slept when she got home for 13 hrs and Neil wanted to play. Not a good situation or daycare facility for dogs.
Update: owner called back to explain all the charges and dug himself a hole. 20 $ to pickup dogs after 1. I picked them up at 3! Ridiculous! Their charges and rates are insane. Hidden charges, resort fees… insane!!! He made it good and charged me what we agreed to but explained all his rates and it’s nut!

I was in a pickle having no place for my dogs to stay while I was at a workshop. The Sheraton Hotel Petaluma is pet friendly but didn’t offer up a location when I found out that I couldn’t leave my dogs unattended in the hotel room (understandably). The staff at Fit N Furry — came to my rescue and were extremely friendly but most of all very accommodating for the day. I appreciated their willingness to take my dogs today! They get 5 Stars in my book and I would surely recommend them. I would call ahead to schedule if in Petaluma, and bring all of your pet vaccinations records with you.

We stopped brining our dog here because the pressure to buy «extras» for his visit was overwhelming. I sent an email with my dates & the services that we wanted. I made it very clear that I ONLY wanted to have contact via email– no calls. They already had all my info, so all they needed was to type back «yes we have room– or no we do not». But that’s not how it went. They called numerous times, each time leaving voicemail because I am unable to talk on the phone (I work nights). Finally I sent an email back saying that I didn’t want the reservation because they refused to acknowledge my «email only» request. And what do they do? They call me within 5 minutes! That was the straw…

My husband and I just had the most disappointing experience at Fit n Furry. We just moved here from the South Bay with our American Staffordshire Terrier and are in need of a daycare/​boarding and grooming facility. I came across Fit n Furry’s website and was pleased with what I saw. I called to make an appointment to tour the facility and spoke with a nice woman who answered a few of my questions and made us an appointment.
We showed up for our appointment this morning at 9am with our dog Teddy and were asked to fill out a 1 page form. After we completed the form we were approached by a nice woman who asked us to follow her outside and we could begin the tour. As soon as we got outside she said she had to mention something to us first and that was that Fit n Furry has breed restrictions for their daycare service. So here is what they could offer us… isolated lodging. Teddy would not be able to socialize with any other dogs at all. On top of that if we wanted to have a person go in to his room to play with him one on one it would cost us EXTRA! The whole point of us taking our dog to daycare is for the socialization so what’s the point?
I was SHOCKED! Their website makes no mention of breed restrictions and the woman I spoke to on the phone didn’t mention it either. On top of that I wasted my time filling out their form. Why I wasn’t told about their breed restrictions before I filled out the form is beyond me. I did walk in with my dog who is clearly an Amstaff.
I am also shocked that a «professional facility» such as this does not take the time to evaluate a dog first to determine their temper before allowing them into daycare. I suspect that maybe there staff isn’t skilled enough to accurately evaluate a dog. They clearly believe in aggressive breeds not aggressive dogs and our dog teddy is not even given the chance to be evaluated. Because of his breed he automatically is not allowed to socialize with other dogs in their daycare. I just believe that is wrong.
Our dog Teddy is extremely well socialized and for the last 3 years we have placed him in daycare and at overnight boarding facilities and have had nothing but positive experiences. NOT once have we ever been denied daycare service because of his breed. In fact every daycare/​boarding facility we have ever taken him to rave about his temperament and socialization skills.
I refuse to support a place that discriminates against breeds and to be told that if I want my dog to get socialization time from a person is extra $$ is outrageous.
Thanks but no thanks Fit n Furry. I suggest you being upfront about your breed restrictions and not allowing people to waste their time. I also suggest that you do what most boarding facilities do. Evaluate the dog to determine any dog aggression. Don’t assume they aren’t well socialized because of their breed.
We will happily go find another facility who will embrace our dog.

Fit and Furry has so far been a decent experience for me and my new puppy. We’ve taken her to one free Saturday puppy socialization play class which she had a lot of fun at. A couple times it has been canceled due to no one signing up which was a bummer. But the one time we did go we were able to let her run like crazy in an indoor play space for 45 minutes with other dogs. I do wish it was slightly more ventilated because the smell of urine was a bit off putting (I’m sensitive to smells though).
We also boarded her for 4 nights which seemed to go just fine. Boarding your dog is always expensive so I can’t complain too much about the price. She was able to get 1.5 hours of play time each day plus potty breaks. She seemed ok when we brought her home except a large scratch on her inner leg by her stomach which no one seemed to tell us about. Also if you are late past 1pm it’s another 20 $ which seems a little ridiculous with how much money you’re spending in the first place. They did do a good job trimming her nails for 15 $.
We will probably bring her back here again unless we find a better deal price wise.

Let me start out by saying the staff at F n F are fantastic! The facility is absolutely wonderful… geared to appeal to sap in all of us animal lovers. Painted paw prints, bight rooms and pastel walls all make US feel warm and fuzzy and able to leave our fur babies there with minimal worry. If not for the two complaints I have about ownership policy this place would have a TEN star rating from me.
Here we go #1 They (as do most boarding places) have levels of comfort for your pet and charge accordingly. charge X number of $ for a basic crate and increase to a private room with a TV and extra pampering thru the day per a 24 hour stay. NOT F n F. You will get charged for every night your pet is there PLUS an additional fee for both the first AND the last day there… they term it a check in and check out fee. This is regardless of the fact that I drop him off JUST before they close and pick up within a ½ hour opening. If you don’t want to pay those fees you MUST stay in a lower level accommodation for the ENTIRE stay. BAD policy Mr, and Mrs. Garl especially for return customers, of which I am one.
#2 … LOVE your coupons on your web page… however they are ALL … EVERY ONE of them are geared to the new customer… again, what about those of us who are loyal over night bookers? How about 24% off the third or fourth stay? MY guy is in there every five weeks… how bout one free after paying for 12?
I’ll keep coming back, but I think everyone should know the policy BEFORE check out… not after!
****NOTE… this is addendum to my original review. After several attempts to contact me regarding my review (either Grant or I were unavailable) I finally met with the owner of F n F today. I voiced all of my concerns over surprise charges and he took the time to walk me thru the policies, Grant took the better part of 45 minutes with me explaining in detail how his menu of charges are billed.
He also set me up on their monthly newsletter which DOES provide $$ off offers.
While I disagree on his business plan, I still maintain that of the boarding places I have checked out in the area, Fit N Furry is the best. Staff is professional, owners are obviously involved with their clientele, and the facility IS top notch.
Thank you Grant for taking the time out of your busy day to meet with me and provide answers to my questions… I’ve upgraded you to 5 stars… you’ve worked for it!
Your review helps others learn about great local businesses.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

I have used this facility for my two dogs a total of four times. The first two weekend stays for them was great. However the last two stays were extremely traumatizing. My dogs were sent home after a 5 day stay and had terrible diarrhea with lots of blood in their stool. Being that this has never happened to either dog I was very worried. The owner of Fit N’ Furry was far from being understanding or helpful. He claimed that this had happened to dogs in the past and that I shouldn’t worry. Disagreeing with him I took my dogs in to an urgent care facility to get them assessed. $ 600 later they were sent home with medications and a specific diet to be put on for 10 days. They had been diagnosed with a terrible bacterial infection that had been given to them from another dog at the facility. Being a single doggy mom as well as a full time student I was furious that I just paid $ 500 for them to stay at Fit N’ Furry and had to pay another $ 600 for their medical bills. Immediately I told the owner that I expect them to pay the bill. He instantly barked down my throat stating I can’t prove it happened from their facility. Fed up with his unprofessionalism I threatened to take this to legal matters and he said he would pay the bill. However he would only pay $ 500 of it since he claimed that was their policy. I was laughing at this point of how terrible their customer service is and the fact that they couldn’t own up to their own mistakes.
After countless minutes on the phone with him, I got him to FINALLY agree to pay full amount. I was DISGUSTED with the facility and their lack of customer service.
Since I have had this incident I have noticed a lot of trouble occurring over at Fit N’ Furry. Their name was in the news more than it should be and not for good reasons. It is so incredibly safe to say that I will NEVER EVER EVER take my dogs back to this hell hole! I feel sorry for every animal owner who doesn’t know what really happens behind closed doors.
Fit N’ Furry everything comes back around. Remember that.

I used Fit n Furry once a couple years ago because I didn’t know anywhere else I could board my boy for a few hours. They were so nice to me the first time, (probably to make a sale) After trying to book a year later, I don’t think I will be back.
The first time I went they told me that my dog wouldn’t be allowed to play with other dogs simply because he was a «pit-​bull» type. I’m not okay with that, because they didn’t even assess him, I’m not going to go into how much time I’ve dedicated to socializing Roman in his early years but that’s just an ignorant policy. The woman that gave me the tour assured me they «loved pitbulls» would play with him even if I didn’t pay for the dedicated play times.
The second time I made arrangements they were all about the money and the approximate bill for two days stay on a suite was more than my hotel stay in Reno for the weekend, and he still wouldn’t be able to play with other dogs. When I decided to separate their services to be more affordable, it still seemed too much for what they were going to accommodate him (a tiny room, comparable to the shelter). I cancelled that reservation.
The webcam thing is a good idea feel like if you pay for a service, you should be able to check on your dog when ever/​where ever, not just in the play room because there was an area they didn’t show me on tour that they brought Roman the one time I used them.
I like the park they donated to the Deer Creek Village center, so that’s why I gave them 2 stars.

Our Bob and Stevie spent a very happy day is doggy day care at Fit N Furry pet resort. While my husband and I enjoyed a lovely afternoon in Napa Valley, the friendly and professional staff of Fit N Furry supervised play time and socializing of our two sometimes finicky dogs. Our dogs love some dogs and not others. The staff at fit N Furry knew how to introduce our dogs to new furry friends and make sure dogs of similar size and temperaments were grouped for play. This was their 1^st time in doggie day care and we could tell they had a Wonderful time. Both dogs were calm and happy and a little worn out from all the fun play at the end of the day. We were delighted to receive photographs of or dogs at play along with a «Report card» describing their behavior. I wish there was a fit n furry near our home. Whenever next traveling in the area, we will definitely trust our fur children to Fit N Furry. They gave us a lovely guilt free afternoon, knowing our pets were having as fun on vacation as we were.

I was impressed with this place. The staff is friendly and polite. Our little dog stayed over night and we opted have her bathed and nails trimmed. When we picked her up she looked better than when we dropped her off. She was so soft and clean and bright white and had no anxiety or shakes. In fact she was fairly calm upon arrival too.
Mia is a rock star and it was nice to meet Chelsea too. Very nice people and clean and bright facility.

Call me an over protective dog mom I love my mini Aussie who can be a bit temperamental and a tad bit dramatic. I really needed her groomed and was looking for a local place instead of driving to the east bay to be groomed. My friends coworker recommend fit and furry for grooming and training as well. I was very surprised to walk into such a clean well lit and good smelling facilities they were very friendly and informational the young woman who checked me in immediately introduced me to my groomer Natasha what a sweet woman she was towards my baby I really liked that she listened to my concerns about my dog and her jumping behavior along with that Natasha asked me exactly how I like my dog cut any special shampoos what I like bows or sent put on my dog. I liked the fact that Natasha let me know how long it would be for my dog to be groomed she called promptly when she was finished and even was sweet enough to allow me to be a ½ hour late. Her hair cut was nice even if she missed a small spot under her leg her teeth smelled good and her nails were short thank you for the lovely experience

I brought my dog here for a night of boarding when I had to leave town. It was not BAD… but I wouldn’t say good either. All in all I’d rate my experience as just okay.
The webcams are poor quality. I had to pay 2 bucks to a third party app to be able to view them on my phone. You can watch them for free from a computer, but I didn’t have one on my trip. Two dollars doesn’t break the bank, but it felt weird to me that they didn’t just make the stream available for mobile users.
They also wouldn’t let me walk my dog to her kennel. I understand that there are liability issues or whatever, but it made me very anxious and suspicious that I could not go see where my dog would be staying. In addition, she is a rescue dog and is shy of new people, and they basically had to drag her to the kennel. I feel that they could have handled her with a little more grace and kindness.
I reserved a suite, and when I arrived they said the suites were full. I think I was charged for the suite anyway, but the services were packaged on the bill, so it was hard to tell what I was charged for.
I had the deluxe package, and one night of boarding plus the package was $ 90. For that amount, I just feel like my dog and I didn’t get the services and playtime that we should have.
I won’t be bringing my dog back to fit n furry.

For those who like a quick read: Fit N Furry (especially Natalia, the trainer and the owner Grant) made this a standout experience.
For those who prefer more detail: Please continue reading
I very reluctantly interviewed a whole host of options for my 10 month old male Lab given that I was new to the area. One place stood out — Fit N Furry — based on the outstanding and very CLEAN facilities and NATALIA — the head trainer who immediately imbued confidence in us.
Yesterday, we picked up our dog, Loki, after a 17 day stay which included 14 days of training with Natalia and Alice. While very hopeful, my actual expectations were not super high as I had previously always trained my own dogs and couldn’t really envision what could be accomplished in two weeks away from home.
Well — the results are in! Loki’s behavior at home is already noticeably and quite dramatically improved. He isn’t counter surfacing or stealing clothes, he’s walking at heal incredibly well, he has a new command called «PLACE» which we absolutely love (call Natalia for details)…
The only thing I could comment on (and not sure how it could have been handled differently) is that he’s on a trial allergy diet. However, training requires treats and so he was given treats that are not hypo-​allergenic. Seemingly as a result he had an allergy flare up. We would have appreciated it if the dose of prednisone would have been increased to daily (our instructions said every other day but increase to daily if necessary) and/​or his little protective boots put on at night so he couldn’t chew his itchy inflamed feet. But even at home we are challenged with this allergy issue which needs constant monitoring and adjusting.
A short while after our departure, Sara phoned to mention that they’d forgotten to give us back his meds (allergies) to take home and that they’d send it them to us. Well, instead, the owner personally delivered them to our home!!!
So we have a pup that is significantly better behaved already. He put on some weight do to all the yummy training treats (and looks better with this extra weight).
I never thought I’d be ok with boarding a dog (I’d always had my other dogs stay home with a sitter)…but this actually seems like a much better alternative. Aside from the training, he had two play dates with other dogs a day and probably had much more fun with them and the very friendly and attentive staff than he does at home. In fact, I felt greater peace of mind knowing there was a whole staff rather than one individual to look out for our little fella.
I never thought I’d be saying this but I highly recommend Fit N Furry.

We have used Fit and Furry twice now, both times have been a success!
The pups come back happy and aren’t anxious when we leave them.
I have used their grooming services too– excellent Lion cut for my Pomeranian!
Very clean and very professional–

Unfortunately, my dog developed kennel cough 2 days after we picked up from Fit n Furry. I understand there is no proof and dogs can pick it up from other spots, but the timing was pretty specific to being boarded here. Luckily, the pet care policy would take care of any vet charges, but it it’s a pretty mild case for now. just, a sad little cough :(Also, I had a hard time seeing the webcast… but that could have just been my computer.
I gave this place a 3 stars because of the following positive aspects: 1} Sarah, I believe was her name, extremely thorough and friendly. I appreciated her knowledge and explanation of the pricing and her friendly professional demeanor. 2} They took my dog with very short notice, even the morning of the drop off, I was making the reservation and 3} They were great getting back to me by phone about my reservations and my concerns.

The owner Grant reached out to me today. Not only did he refund my money, but he also issued a credit for future services.
Thank you Grant, I appreciate you taking ownership of your business and making things right. I look forward to the possibility of trying your services in the future.