Big O Tires

They are friendly fellows who will lie to your face. I’ve seen it happen to another guy while I was in the waiting room. He challenged them saying they could replace the parts as recommended, but he would take those parts for inspection and if they were just fine, he expected full reimbursement. They changed their tune. I’ve, for convenience (bad choice), been a customer for several years. I had a faulty new tire that leaked. I was told it was out of warranty and would need replacement. I asked him to look up the warranty expiration & I still had two months left.
Believe me, they will smile and lie to you & gladly take your money.

Avoid this business at all possible chances. Randy Scott (Owner) was the most unhelpful, completely rude human being I have encounter in a business setting.
Was advised by lease company to go here to get my blown tire replaced.
While calling to verify he had tire I was in need for I should have noticed red flags, he was very dismissive.
Once arrived in shop said I my vehicle was part of a lease company and they had already authorized repair. That he needed to call and get Purchase Order Number. Owner Randy Scott began to unravel how he owns the business and chooses not to do lease company cars. I was at a loss, I don’t wish to have someone do something they choose not to do but he was not even trying to over come any barriers or assist with my problem. I asked how we could do business together even though I should have ran. He said if I got a credit card he would. I asked if he sells tires to other shops thinking I should go down street to a respectable place then have them source the tire.
Calling my lease company they said since it was an emergency being it was Sunday and I am driving on a spare they would give Credit Card.
Handed my phone to Randy and he exploded!!! Telling the rep on the phone to loose the attitude! He threatened to send me packing out if he didn’t loose the attitude and that he was the owner of business for 23 years and he chooses who he does business with. At this point I said give me my phone I choose not to do business with you. I told him that I couldn’t believe how rude and disrespectful he was, and I couldn’t understand how he wouldn’t act like a business owner.
I will tell anyone in Petaluma to not allow this man to treat others this way. Go anywhere else.