A&W

Emily and her drive-​thru crew were unbelievably amazing in their service and dedication to my chicken order. I was hosting a small gathering and needed two 20 piece chicken bucket quickly cooked. The staff pulled together and did an amazing job. I can’t tell you how much this means to me and my customers. Best KFC ever!
5 stars from Phish!

(actual rating 0 stars) We live in the East Bay and took a trip to Bodega Bay /​Guerneville but stayed in Petaluma. After a long day we didn’t feel like a restaurant so stopped here. We were the only people in the entire place. After ordering another woman came in. My root beer freeze was waiting on the counter when he called me up for my completed order approx. 10 minute’s later. «Did you want cole slaw with your mashed potatoes» ?” I didn’t order mashed potatoes I ordered potato wedges and corn”. He said «this must be for her». Mind you, we are the only 2 people in the restaurant. The woman even states «they were here way ahead of me»…“Yea, they’re waiting for their potato wedges”. We FINALLY get our order (total time almost 20 mins.) and head back to our hotel. Biscuits on top of an 8-​piece meal (no butter or honey as requested) my ‘root beer freeze’ is now a ‘root beer not too cold’. Instead of whole kernel corn we got cobettes (I just got new lower dentures, I would NEVER order cobettes) and the chicken… dried out skin AND meat and this was at 4:30P in the evening. This was soooo sub-​par I’m contacting Corporate.

It’s a pretty chaotic place to visit. Jacob is pretty good at the window. Really nice and seems like he’s trying really hard. The other people at the window, not so good. If it’s not Jacob at the window, you have to wait while they scrape up the food.
Papa Burgers are delicious.
Pretty much everything else on the menu is edible but on the icky side.

Every time I come here it’s the same shitty service and terrible food. Not sure why I ever come back. I guess it’s because I remember a time when this place was great and the service and food both was excellent. But sadly that was over 15 years ago that I last got truly good service from this location and food that i didn’t immediately regret paying for. Other locations are still good so I know it’s due to terrible management. Even trying to link up with another failing company like A&W won’t help this place. Especially since the root beer is no longer fresh. That was the only reason to come here. Employee’s here are idiot juvenile delinquents. That was last time going to this location. I’ll at least give another location a shot before I write off KFC for good. But stay away from this one! Wish I could choose no stars

So sad to say this but the corporate bean counters won. I went back to get me some real fresh made root beer only to find out they stopped serving ‘Home made Root Beer’ A&W you suck! So you are now moved down from 5 stars to 2 because you are no different than any other crappy fast food joint. So I will show you non of the love I show Taco Bell!

Ordered 6 papa burgers, 2 fers on Tuesday, and one of the new to go cups. Yeah drive thru took awhile but it was a lot of burgers, food was great, been there for both A&W and KFC always a good product and the specials are great!

I am always annoyed with this place for a couple of reasons. 1) I am always asked to pull forward when there is no one behind me nor does anyone ever pull behind me in my time waiting. 2) they have forgotten parts pf my meals on multiple occasions. 3) they charged me more than it says on the menu and then charged my card even more than what my over priced receipt did.

This place gave me an extremely green, extremely disturbing bout of diarrhea, during which I’m pretty sure everyone in the house was stirred from their peaceful slumber by the rumblings in the bathroom. Extra star because the doubleicious chicken sandwich is still pretty good.

Okay so I just went through the drive-​thru. RIDICULOUS is all I have to say. I had to wait over 10 minutes for my food and then when I open the bag the fries were just thrown in all over the place. I couldn’t even eat the burger, it was dripping grease. EWWW!
Worst thing yet, the employee in the drive-​thru handed me my rootbeer leaking all over the cup and i said im not taking that so instead of her saying sorry and wiping it up she hands ME napkins. Like I am going to clean it up?
Never ever going back. Tried to call and ask for the manager and was hung up on. Thanks a lot for nothing!

Terrible service. Everytime I go through the drive-​thru I have to wait 10 – 15 minutes for my food.

1. Use a coupon
2. Be ready to wait
3. Do not leave the counter without checking to see if your order is complete
Don’t expect to eat anything nutritionally sound.
I recommend eating inside to get the full effect of the place. People from all walks of life are present and often situations arise that are truly notable (like the drunk couple who passed out waiting for food).
I almost always walk out of here with some outrageous story so I guess I will keep coming back every now and again.

Its almost 90 degrees today in Petaluma. Took my 2 kids to KFC/A&W and got 3 rootbeer floats in a big mug. Service was great and the floats were extra cold on a very hot day…

As the previous review stated, expect a VERY LONG wait if you want to get food here. We waited for 8 minutes at the window (after we waited around 20 in line and placed our order) after handing the cashier our payment before we got our food.
There was a lady in a Jeep waiting off to the side for her food, which they brought out just before we got our food, we witnessed her walking back up the window shaking her head as we left, it should have been a clue that we should check our bags also. They shorted us two items.
We tried to call about the shorted items, but they did not answer their phone last night. Guess that a phone call can only mean two things for them: a complaint or a person calling in sick, so there is no reason to answer.

I love a good A&W and sadly the combo KFC/A&W is not it.
I have been 3 – 4 times and each time I have been disappointed. The food is never hot and sometimes barely room temperature. I get the feeling they don’t really focus on the A&W aspect as much as the KFC and that may be the reason. The food was kind of put together with minimal looking care or effort. This is a shame because the A&W in San Rafael is very tasty.
The workers were friendly enough but I like my food served hot.

I ordered the Papa Burger for $ 4.59.
The Beef was juicy and the Cheese was great. Also a very good Bun.
A hearty Burger from this Drive Thru.

The other couple reviews were opposite my experience today. Everyone was super nice and helpful, patiently waiting while I made my menu choices. The root beer floats were as good as ever. This is how the fast food restaurants SHOULD be run, as opposed to the taco bell down the street.

Ridiculously poor service & quality of food. The Colonel would roll over.
Arrived with a party of 6. ONE chicken breast in the whole place. An extra-​crispy one. Biscuits hard enough to play hockey with.
Really «simple» employees, who between the three of them decided that yes, 20 minutes was the amount of time it would take to get more chicken. Which meant it wasn’t even in process yet.
The chicken strips ordered as a substitute for chicken breasts were haphazardly tossed on the tray & fell in the floor. Maybe that’s where all the breasts were.
Order was predictably filled wrong, yet we weren’t charged for said missing item. Told cashier that we needed another order & he promptly clocked out, changed clothes & left us at the counter waiting, without relaying the new order to anyone.
Asked if they possibly carried marinara sauce, you know, for the cheese curds off the A& W menu. Seemed like a good fit. Was told no, but they have TARTAR sauce! wtf? Not ONE fish item on the menu! And, fyi, ketchup is a bit closer to marinara than tarter.
After working at a high-​quality KFC throughout high school 20 years ago, I feel entitled to say that the management at this one must be horrible.