Perfect Boat Rentals

Quick professional and friendly. Rented a boat the whole process was easy and i had a blast! Thank you

Update: Guy called me and we were able to negotiate an equitable solution.
My fiancé and I are getting married in June (we are originally from the East Coast and are getting married there). We decided that we were going to do a combination party with my groomsmen and her bridesmaids (they all flew here from Massachusetts) here in Arizona. What a better way to celebrate that than with a boat on Lake Pleasant right? Wrong.
We wanted to rent a pontoon boat that would fit 15 people on it, so I gave Guy a call. Guy informed me that he didn’t have that size of boat right now, but he did have one that they just bought that would fit 25 people. He said it wasn’t ready yet, but would be ready for when I needed it on May 20^th. I said great, and booked it (booking confirmed on April 19^th).
May 15^th comes around and I get a call from one of the managers at Westside. He informs me that they actually do not have the boat that we requested. At this point, it was too late in the game to find another place to book, so I was offered two speed boats instead for the same price as this pontoon was going to be. I agreed because I had to at this point, and they threw in a couple of tubes and a wake board which I felt was a decent compromise.
Day of comes, we arrive at 9am (scheduled to be on the water at 9:30) and we were off. We got to the water at around 9:50 (one of the ladies driving there got lost). We were shown a quick tutorial from the two ladies, who both admitted it was their first and second weeks working there respectably, one of them even admitting that they had never driven a boat. They praised these two speed boats for their «jet engines» and the fact that unlike propeller engines, we don’t need to worry about the tow lines for the tubes.
We got on the water around 9:55−10 and immediately had problems. One of our boats (the Seadoo) didn’t work, and my brother had to call into Westside to get some tips on how to start it back up again (had to fool around with the engine to get it to start). This boat never really worked, the engine was constantly sputtering, and they feared that if they shut the engine off, it would never start up again. We finally got the tubes out and had about 45 minutes of fun before the tow lines got sucked into the engines of both boats. We called them and felt really bad about what happened, and since neither boat could start, they informed us that they would need to pick us up, and would be there in 30 minutes.
An hour went by and I gave Westside a call. They informed me that they tried to send out a boat, but it also died (seems to be a common theme there). They told me that they would call me back, and we waited (our boats drifting towards the sides of Lake Pleasant as we waited). Another hour went by and I called them back. They told me that they were still researching a way of rescuing both of our boats (our boats had drifted apart at this point, and were at opposite ends of the lake). They obviously had no safety/​emergency plans in place, especially since all of their employees are less than one month in.
Three hours later from our first call, help came. At this point we had run out of water (it was 100 degrees this day), food, and sunscreen. Many of my friends from back east were sun poisoned. We had another week of activities planned as it related to our bachelor/​bachelorette parties, but many of our friends were now too sick/​sunburnt to participate. Once we finally made it on land, we were ready to put this all behind us. The manager told me that he was going to have Guy call me to work out cost etc. Guy has still not called me back, but they maintain a $ 1,500 charge on my credit card (cost was only supposed to be around $ 500).
This was one of the worst experiences I have ever had. To compound this experience, I have not heard back from the owner. I have called and they have told me that «he is busy». We are all busy, but if you are going to run/​start a business, you have to be able to communicate with customers.
–Ryan

I had a family reunion planned for Labor Day weekend and wanted to do something special for my family, so I when online and found Perfect Boat Rentals. Guy is the owner and from the moment we were in touch with each other he was extremely accommodating, very nice and professional. I had never rented boats before so I was a little nervous. Once arriving at the marina with all of my family, they brought us down in the water and we were off! It is a week later and everyone is still talking about it. We had an incredible time and will never forget it! My local family and I are trying to come up with a day very soon to do it again. Our hope is to get back out there in the next few weeks. I will be talking to you soon Guy, Thank you again!

I had a very positive experience with Perfect Boat Rentals. I had spent hours doing google searches to figure out which lake we wanted to visit and which boat rental companies during our visit to Phoenix. Once I settled on Lake Pleasant, I had contemplated just renting from the marina for convenience since I didn’t have ability to tow a boat. But Perfect Boat Rentals’ pricing was attractive, so I figured it couldn’t hurt to send an information request via the website. Guy called me back same day to discuss and spent time to walk me through the options and how the process worked. His level of customer service and the fact that he would deliver the boat and set us right in the water sealed the deal.
On the day of, the process was quite smooth. The pontoon boat we rented was way nicer and larger than I had envisioned in my mind, even with the photos I had seen on the site, and we LOVED the fact that it had a bimini top (full covering over the boat) vs the half tops that the marinas rent out that explose half the boat to the punishing sun. We threw all our stuff on the boat, jumped in, and then Guy jumped on to walk us through boat operation and location of everything (he even supplied a tube). After we got all oriented, he drove us down to the boat ramp and plopped us in the water. And we were off.
We had a fantastic time, all 10 of us (4 adults and 6 children ages 4 through 7) the sound system on the boat was great, and we had a blast tubing, even with the 4 and 5 year olds. We had never done the tubing thing before, and initially had an issue with the tube wanting to flip over or partially submerge, but we just changed the way we tied the rope (ran the rope down through the top of the hole instead of up through the bottom of the hole), and then it worked perfectly.
Many thanks to Guy for his company, great machinery, and great service!

Guy was incredible to work with as I booked a rental last minute and he delivered an even better boat & experience than anticipated. The communication and execution for the rental from Perfect Boat Rentals was responsive, helpful and professional.
I’ve already assured Guy I will be recommending his service to additional clients and in town visitors– he provides a fun opportunity while in Arizona that will be certain to please anyone who wants a great day on the lake.