FedEx Office Print & Ship Center

I don’t know why I ever go to this place, wait, I know why, it’s because it is close to my work and I always think that close will save me time, but it never does, it just wastes my time. This place always turns out to be a hassle, which unusually results in me having to go somewhere else just to get my basic office/​shipping needs met. It’s not uncommon for this place to have only one employee working there which of course equates to a long line of customers waiting to be served. After standing in line for 10 – 30 minutes you are told that they cannot help you and that you must go to one of the self-​serving stations and do it yourself. The kicker is that all of the self-​serving station are usually occupied and you are forced to wait in line again. Anyone who has ever experienced the «self-​serving station setback» knows that at some point or another during the self-​serving process you are going to encounter a problem that requires the assistance of a store clerk, but in this case, there is never a store clerk available, just the person standing at the front counter inundated by a long line of agitated customers. This of course creates a dilemma. If you just stand there hoping for a store clerk to magically appear and come to your aide, you’ll be waiting forever. To add insult to injury, you may be paying for this inconvenience as they charge you by the minute. Every minute you are forced to wait, your bill goes up. So while you stand there watching your bill grow larger with every passing minute the only thing you can do is to go back to the front counter to ask for help, but that of course means that you must wait in that awful line again. And of course, when you return to your work station you’ll find that somebody else has taken it and you’ll be forced wait in line again. You gotta love it. Do yourself a favor and skip all this nonsense and go to your small mom and pop shipping place and get the service you need and deserve. You’ll be in and out in minutes, saving yourself time and money, and they will grateful for your business and you will be grateful for theirs.

TALK ABOUT HORRIBLE SERVICE!!!
I called about printing a particular type of design, a table tent, and SHANE’S response was so condensending and rude. He said, well is it on paper? Then I guess we can. He could have said, yes we do sir, absolutely! Can I help you get started? NOPE. WHAT A JERK. I work for a company that does a lot of print designs for multiple properties, and now I know that I need to go to another source. Customer service is key, and it starts at your first interaction with the customer. You have lost it and I will do everything I can to tell others not to got to your store. Other places may have a higher price, however it is worth it to not work with that quality of service!

Not helpful!
Needed to print one email body, guy was alone and couldn’t print it for me because he was busy with other work.
Don’t go here, they don’t have a good attitude and you would wait quiet a bit, they do offer to rent one of their computer and do it yourself but what’s the point of going there???
If they had a zero star I would of rated zero.
Other kinkos location, I’ll ask for their email and they do it for me with no question asked even if they were busy.

I’ve been here twice and both times they didn’t want to help me and pointed me in the direction of the DIY printing stations with poor quality. I gave it a try but the quality was terrible! I even tried using their DIY computers to print and the old PC computer would’t read my USB. I ended up having to go back to the desk, where I started, and have them print my documents anyway. WHAT A WAIST OF TIME!
I went back in tonight and the first thing they did was point me to the DIY printers, surprise surprise. I told the guy I needed them to use their big printer because I knew from experience the DIY printers offered poor quality. He then became agitated with me that he had to help me and told me I had to wait 30 minutes. I think it was a ploy to get me to use their DIY printers but I really need a good quality print so I told him I would wait.
After waiting 30 minutes he informs me my prints are ready. Seems like a stupid idea to just print all 10 copies without doing 1 test print first. Guess what? He printed them wrong and everything was cropped. So lazy!
I almost left with these messed up copies too! I’m glad I needed to 3-​hole punch them or I would have been furious! I took my messed up copies back to the counter and the super grumpy lady tried to re-​print them for me with no luck. I had to walk her through the correct print settings so everything wasn’t cut off.
I finally got my prints and she wanted to charge me again. WHAT A NIGHT! Needless to say I’m never going back to this location and might try another place to get my printing done.

I’m not necessarily rating this place, but rather an employee. Aaron P. This dude is outstanding and super helpful. First he was in the back of the room, the moment he saw I needed help, he walked to the front and assisted me. I needed to print a file that the self serve printers didn’t recognize, he helped me out and got it on paper! Helped me out with scanning it to a pdf and onto a flash drive too. No hesitations, eager to help and get things done. If only all employees are like him. Hats off to you my friend, you deserve a raise/​promotion. You hear that FedEx owner? Bump him up. His customer service skills tower over most managers I’ve encountered.

I have never felt the need, ever, to post a commentary on poor to not very good service, everyone has an off or bad day. However this Fedex store did not even meet the bar for poor service. It was not even a one time thing. Went in on a Friday and back the following Monday, same story. If there was a minus star to choose, I would. Won’t go there again! My advice use… UPS!

This is my emergency next day overnight priority mail shipper. When I am too late to make it for pick up near my office I come here if I just missed the deadline for an overnight package to get where it needs to go. So far since I have been here I have been pleased with the service. This location is right off the 101 and Bell. I personally do not like where its located because of the congestion. If you are familiar with the location you will know what I mean. And to get out of here is just a pain. Other than that I am happy that they are here just because it beats going to 43^rd avenue and Indian school any day.

Nice people but employees take their sweet time. the girl packing Our boxes kept pausing mid way as she was conversating to her coworker-​she couldn’t multi task. It took about half hr to finally get out of there!

I was in and out fast thanks to Fran. She made sure the fragile item was packed appropriately.
The store was clean and conveniently located off of Bell Rd.

I needed to fax some fragile documents 2 days before Christmas. That meant finding a full-​serve copy center where I could copy the docs and fax them. This place was within 2 miles of my location — which only took half an hour to get to, because it’s across the street from Arrowhead. Did I mention it’s 2 days before Christmas?
Luckily, Debbie was just coming on shift and offered to help me copy and fax. Yes, I can run a copier and a fax machine just fine — but since this was an impromptu errand I was caught without my reading glasses and it was nice to not have to look like an idiot trying to read the instructions on how the payment card thingy works! Plus, Debbie was very friendly and super helpful! She had also just endured the misery of Bell Road at Christmas time, so we could commiserate with one another!
Anyway — 5 stars for Great Customer Service!

My restaurant had a big catering event and after FastSigns left me with a paid for banner that could not be picked up because they aren’t open on Saturday, I needed a banner at the last minute. Jessica was able to get the banner done in less than 3 hours! I will bring all my business printing needs here from now on. Thank you Jessica!

HORRIBLE CUSTOMER SERVICE!!! I just went there to order new business cards. Five employees (including manager Candy) behind counter. One employee giving another customer what appeared to be excellent personal service. The manager and an employee chatting in the back room didn’t acknowledge me (other than making contact on at least three occasions). Other two employees did not acknowledge me and took two calls while I was standing there. After checking my watch three times and not even a hello after 5 minutes, I started for the door. One of the two employees then asked if could help me — too late! Called from the parking lot and had phone picked up in one ring. Sarcastically asked where besides their business I could get my business cards printed and was transferred to Candy the manager. Candy said she was surprised at the lack of help and said they could offer service. I told her she already lost a paying customer’s business!

Only one person working. No greeting. No can I help you? No– I’ll be with you in a moment. LOUSY customer service. I have to AGREE with fellow reviewer Kristen. If you are using the printer, but need to access their computer online to print documents it will cost you .30 cents per minute in addition to each copy page. I was also OVER charged by double and brought this to their attention and they didn’t know why that had happened.

I started going to this place because 2x each month I need to fax paperwork for my job. Other places, such as Staples, close early on Sundays and have left me in a jam. However, this FedEx is open until 9pm, sometimes later. The fax is self serve, and I have never had a problem.
However, last night I went in to fax my paperwork and decided I also needed to buy a few things. I picked up my items and waited at the register. There were no employees in site. I wondered if I was the only person in the store. I left my items on the counter and left.
I will go back because the late hours and self serve fax, but will buy my office supplies where the customer service is better.