Solé Inn & Suites

The fountain may be cool and the water in the showers might be awesome pressure and temp but none of that matter when you can’t get into your room. Two nights in a row our room keys magically didn’t work leaving us outside our room for 10 min+ waiting for the overweight clerk to walk and still take the sluggish elevator up to the second floor to us. I know it isn’t his fault our room keys didn’t work but it’s annoying. I mean, it’s not like we paid $ 50 a night to stay here. At almost $ 200 a night you expect more. The room wasn’t cleaned when it was supposed to. Then when it was cleaned, they left dirty towels in the room and trash in the restroom. I DO NOT recommend this place to anyone.

This was the second time I’ve stayed at this hotel. I love it and will stay there every time I visit Pensacola. The location is perfect (walking distance to tons of places), the staff is extremely friendly, the beds are comfortable, the rooms are always clean, the price it right… My favorite part is the character. They’ve really brought this hotel to life. :)

We were happy to see mandatory quiet hours when we checked in. We had to work early in the morning. At 2 am a van full of drunk young men checked in. They roamed the parking lot and halls making way too much noise until 5 am. The sign in the office said anyone making too much noise would be asked to leave. Nothing happened and we were unable to sleep. The manager in the morning had no comments, nor apology. I sent an email to the manager upon our return home and they didn’t even respond to it.

OMG. Disgusting, gross. The illusion is perfect, looks like a nice hotel but in reality is a place you don’t want to stay. Dirty, dirty and dirty in every corner, even blood stains on the pillows! I m surprised this place has not closed down by the authorities of hygiene.

I visited Pensacola last weekend for a wedding and chose this hotel based on the convenient location and photos that made it look super cute and «boutiquey». To my disappointment, it was NOT as advertised. While the location is nice, the exterior is cute, and there is plenty to do within walking distance, the rooms were unacceptable. Two of my three lamps were out, the TV did not work, the bathroom vanity light was out, and the sinks were dirty. The room was muggy and smelled old and musty. Be aware that this is a converted MOTEL. this will not be a hotel experience. The pictures do not reflect the interior of the rooms at all. My friends got the «suite», which was even worse than my room. We stayed that night because we’d been traveling for 10 hours in a storm, but we left asap the next morning and moved to a nice hotel that was only $ 20 more per night. I would not stay here again. They need to step up their game for the price they charge.

Lipstick on a pig is the only phrase I can think of to describe this hotel. I almost felt like it was a bait and switch, by seeing charming photographs online only to be met with a dingy, dirty bathroom, a joke of a tv, and alarm clock plugged in across the room. Don’t be fooled by the nice photographs, deep down this hotel is dirty. I don’t like cleaning three different peoples hair out of the shower while I am in the shower myself. If your looking for an outlet to plug something in, it’s a power chord stretched to the limits under the desk. The only thing I can say to compliment the stay is the staff is very friendly. I am a huge believer in supporting local small business, but in this case my family will be staying at the Holiday Inn being built downtown next time we are in town.

Looked at rooms here for an extended stay. The hotel manager was in a big hurry to get my CC information before I had a look at the rooms. Small wonder. The manager was very nice and held a room for me but I decided not to stay there and canceled the reservation the next day. The rooms didn’t look clean and they were tiny. The next week (when the reservation was supposed to kick in) the desk manager called me at 215 in the morning to ask me where I was. I told him that I had cancelled the reservation a long time ago and asked him if he realized what time it was. He told me that this was a usual thing and that some guests check in late. Clearly my fault. He called again for some reason at 4 in the morning and I ignored it. Who does that?! One star for dirty looking rooms, and waking me up (twice) because you can’t seem to track a room reservation.

I was really hoping that this would be a nice boutique hotel. TheyThey used cheap materials to decorate the rooms. The nightstand drawer was broken the lamps wobbled and they couldn’t afford more than three hangers for the room. The TV screens are so small that you need binoculars to see the TV. They did a nice job in the bathroom with the exception of the shower, if you’re 4 feet tall or smaller you won’t have a problem with it. The beds was soft and are a killer for the back. The hotel staff was very nice. I would only come back if nothing else is available in the area. I’m disappointed.

What Gem! Within walking distance to all of downtowns offerings. 10 minutes to beach. Can’t wait to come back.

Horrible experience! Room stunk and had mold on the mirror. The toilet was black and was very dirty. Bed was hard and comforter had stains. This place was probably great after it was first remodeled a few years back but now it is in need of a total demolition.

This is a 60’s era motel that they skinned with a very thin cheap-​ass veneer of pseudo chic.
A true restoration or remodel job would have refinished the walls, on closer inspection you’ll see they left crappy patch jobs, holes, gouges and just painted over them like a clown with bad acne.
I noticed a lame frameless painting that wasn’t centered on the wall, it’s positioning was awkward being only two inches from a corner. Out of curiosity I lifted it and discovered two electrical box covers they never removed and just balanced the art on two screws and hung the crappy painting to cover it up. (See pics)
The furniture is dirt cheap, paint chipping, loose knobs. IKEA looks like handmade Amish furniture in comparison.
No traditional blinds so light leaks in. And gaps are such that people can case a room if they put their face up to the window.
Sound from adjacent rooms and outdoors bleeds in so it’s not that quiet.
Toilet is on par with what you’d see on an airplane. Probably chosen for low water consumption since the bowl maybe holds a shot glass worth at any given time. It’s not very comfortable. And since it’s black plastic you get to enjoy scrapes and shitting onto hard plastic not into a bowl of water.
The shower head is about 1.5 ft too low. Great if they host a midget convention, but you’ll feel like a contortionist trying to bathe.
The choice of device brands really speaks volumes IMO. The flat panel TV is a quality 17″ Curtis. WTH? Has anyone heard of that brand? Apparently Google doesn’t know anything about it either? I have more screen resolution on my iPad mini then this crap-​gadget. It’s like watching TV from the international space station. I think I broke a few rods and cones trying to discern the moving shapes it was displaying. (See pic)
At least the microwave oven was a Samsung… no, wait it’s a Tatung? Another WTH? If I nuke a burrito in this Chicom piece of shit I’m probably going to radiate myself to the point I grow an extra testicle. Another fine piece of engineering from Red China. (See pic)
Bedding is very cheap. While laying on bed I noticed a splatter on the ceiling. It was red. Thoughts of Dexter came to mind, maybe bad motor skills opening a catsup packet perhaps? I’ll let a CSI tech figure that out. No one seems to care about these issues here I guess?
The more I think about it, this place needs Anthony from Hotel Impossible to visit here. He’d lose it!
When I checked in the creepy bad comb-​over saccharin sweet voiced guy behind the counter sitting at a computer wearing a headphone like a McDonald’s drive-​thru server never stood up. That was a first for me? I just thought it was a bit odd. He did let me know that you have to be quiet after 11:30pm. He said that twice which I thought was odd as well? Come to find out it was a foreshadow.
I woke up at 2:30 am because three gang banger types (Based on their brand of street jargon) were standing on the balcony right next to my room reminiscing about their feats of strength while smoking like a chimney.
I called the front desk using my iphone in my bathroom since the phone in the room was literally a foot from the guys talking and if they have no issues talking loud at this hour they might not take kindly to anyone questioning their activity.
I called the front desk twice and no one ever picked up. A1 security protocol right there. Who ever was on the job March 26 at 2:30 am should be vetted as to why no one picked up nor did they return the call after leaving a message. It’s why I’m writing this review now at 4am.
Not sure why others seem to overlook the obvious in their reviews? Maybe their optics are skewed by a low-​ball rate?
This place is just bad news on so many levels. You simply want to avoid the Sole or risk loosing your soul. Unless you’re a crack whore, in which case you’ll love the overall aesthetic and cheap façade.

I almost didn’t stay here because of all the negative reviews. I have to say, I’ve stayed in a lot of places and have had a lot of bad experiences and this place re-​wrote my definition of good when it comes to motels.
I loved everything about this place. It was stylish, had great water pressure in the shower, comfortable bed, clean sheets, great spread for continental breakfast, a free happy hour and the FRIENDLIEST STAFF I have ever encountered at any Inn.
The price per night was great, they accept all major credit cards (including AMEX) and the location cannot be beaten. If you’re in the Pensacola area, definitely stay here. Is it the fanciest place? NO. But, it is a bargain, is located in the historical area of Pensacola and has plenty of charm. I will be staying here on my next visit to Pensacola.
P. S. — they also have free Wi-​Fi without that annoying agreement popup screen, so you can bring along a Roku or Chromecast and use without any problems reaching the internet.

I’ve stayed in plenty of motel 6s and super 8s that were far better than this! The bed is like sleeping on cardboard. The quilt is actually some strange under sheet that is cream colored, but also could have urine stains. There was a black pillow on the bed with either snot or some other body fluid smeared across it. The bathroom was the worst part. It looks like someone got a lobotomy in there! Both my husband and I refuse to take showers in there. There’s some crazy ugly sink that’s trying to look cool, but they should have spent more time repairing their dry wall and tile instead of buying pretend modern appliances! The toilet is also this big black ominous terrifying thing. Overall bad experience. I don’t recommend this place. Go to motel 6 where the rates are better!!!

Where to start… ehh. This place is crap. Besides the close location to Palafox street there is nothing… I mean NOT ONE THING that would make you stay here.
1) The building and, therefore, plumbing are old. Every time I took a shower the water would fill up above my ankles due to clogged drains. My friend was staying here also and he said the same thing!
2) Although the staff is somewhat «friendly» they do not honor your complaints. For example, my remote was broken the first night I showed up. I called and told them. A week and a half later it still wasn’t fixed after reminding them 3 times.
3) They have 1 dryer and 1 washer which each cost $ 1.50 to use. The dryer doesn’t even dry your clothes.
4) No pool or hot tub.
5) The so called «happy hour» is Bud Light cans and unlabeled red and white wine that tastes like crap.
6) Walls and general appearance of the rooms was bad. Plenty of scuffs, scratches, stains, etc…
7) The cable TV is scratchy and almost unwatchable.
8) Parking fills up regularly.
9) They do not provide DO NOT DISTURB signs, which makes me wonder why the maid skips my room after I slept in. It’s probably because the «privacy shades» on the window are actually not private and they can peek in the wooden slotted shades. Creepy.
10) The fact that their website has a computerized model of what it looks like should cue you off that it doesn’t look or feel anything like what they are peddling here.
Stay somewhere else hands down.

Keep driving!!! Where to start… Their toilets are black. I’m sorry, that’s just weird. The staff is very friendly and they do have a free happy hour wine, (with recycled, lableless wine bottles) and cheese cubes, but other than that it’s not worth the money. There isn’t enough polish for this «boutique» turd. If your shoulders are the width of the bathroom door, that’s a sign to leave. Also the front desk will tell you that 11 pm and on is «quiet time». Pathetic. Finally, don’t go by the pictures on the site… they were done by another thief with a smile.

Old style motor lodge that has been redecorated with a retro, mod feel. Nice design, even if the furniture is a little on the basic side. The location is perfect, just up the road from Palafox shopping and restaurants and the Saturday morning farmers market was just outside our door.
The outdoor courtyard looked stylish and comfortable. If only it had been warm enough to try it out! Maybe next time.
Both people we encountered at the desk were friendly and helpful. And we appreciated that they had an enforced quiet time, after 11 pm.
Didn’t eat breakfast there because we’re low-​carb people and everything there was carby, but hey, it was free and clean. My husband enjoyed a free Bud Lite in the lobby after a long day of travel.
I loved the water pressure in the shower. It was really great.
A few things were not great — The sheets were in really poor condition and the bathroom seemed kind of dingy. Like a previous Unilocaler, I found that there was no way to keep from flooding the bathroom floor from the shower. And there are no towel racks so it was a little uncomfortable to see the towels stacked up on a high windowsill. I really couldn’t tell how clean the sills were, but they were probably fine. I’d just like to not have to worry about it.
All in all, I think Sole Inn is a very good value.

Stayed here for two nights while in town doing business. YUCK. Dirty! Dirty! Dirty! Friendly staff in the lobby, but way too funky for my taste. Felt uncomfortable showering in my bare feet.

I would like to give this hotel 3.5 stars. The problem is this hotel excels on many areas, but it just misses the mark on cleanliness, which is a huge deal.
The good:
Sole has clearly been renovated with a cool, modern theme. The furniture reminded me of the movie Ocean’s 13. The bathroom sink and toilet area were also renovated.
The customer service was outstanding! Both front desk attendants that I interacted with at different times were welcoming, kind, and patient.
There was free breakfast offered in the small lobby area that included juice, bagels, pastries, and fruit. The food was okay, but it did the trick of acting as a quick hunger killer. I don’t look to free hotel breakfasts to be a complete gourmet meal because it’s a hotel and not a restaurant.
The bad:
It was painfully obvious that the hotel room wasn’t completely clean. The toilet is black so it doesn’t show toilet stains, but the toilet area looked dusty and streaky. The shower curtain and tile in the shower was dingy. I felt uncomfortable taking a shower with my bare feet.
Also, the hotel walls were thin, and the mattress dented towards the middle of the «king size» bed. There was trash right behind the trash can in the corner, which showed me that the cleaning person didn’t bother to be thorough.
Bottom line:
I really appreciated the great customer service of Sole.
I hated that the cleaning crew slacked off and made the hotel look bad. If I were management, I would fire the current crew.

Stayed there for 4 nights on a recent trip to Pensacola, Fl. The staff is super friendly. Family run hotel with a hometown feel.
The building was renovated from an older building and the rooms are very nice. Small bathrooms, but not really a huge concern for me. My girlfriend complained about the lighting in the bathroom while doing her make up. Didn’t faze me at all.
6 pillows on the bed, smaller Tv’s, refrigerator and microwave in the room,
VERY central to the downtown area and you can cab it or walk back to your room after a night of partaking.
Pricing was very fair, but we did go «off season» so I can’t comment about the tourist seasons.
Also a great mention: free happy hr every night (beer, wine, cheese and crackers and chips!
My ONLY bad remark is the annoying music they play in the parking lot/​patio area all day long. I could hear it from my room all day.
Highly recommend Sole’ Inn and Suites!

Looking around for hotels in Pensacola, there were a few things that set Sole Inn apart from others:
1) Not a chain
2) One of only 2 – 3 hotels downtown
3) Newly renovated with retro décor
That was enough to sell me on the place. Local is just better, so when it was this or the Days Inn, my mind should have been made up. Surprising there aren’t more options in downtown. Everything is out by the airport.
But when we got to the hotel, our experience increased tenfold. The remodel left the inn looking very, very cool. There is an incredibly nice patio with a cool, throwback fountain. The only bad thing about this is that I’m sure there used to be a pool here and they filled it in.
The real kicker… COMPLIMENTARY happy hour Mon-​Fri from 5 – 7. Yes, FREE. Granted, the beer sucks (bud light), but the wine, albeit cheap, is a-​ok. They only had white wine, from what I saw, but I wasn’t down there every night (like I should have been).
Negatives:
1) No LCD TVs. Time to modernize, people!
2) Tiny restrooms didn’t receive as much attention in the remodel. The showers are very uncomfortable. I felt too tall, and I’m short by most standards.
3) Zero tolerance late night noise policy. You WILL be asked to leave if you are noisy enough to create complaints after 11pm. (not a party inn)
Bonuses not yet mentioned:
1) Mini fridge in every room
2) Microwave in every room
3) Friendly staff
4) Complimentary breakfast
5) Free wifi
6) Cheap!
Any time I’m in PCola and my friends can’t put me up, I will be returning to Sole. Oh, I got a round trip flight and week long stay for $ 400, by the way. Cheap!!!