AVR Repair

I wish I had seen the reviews before I left them take my TV, but they were recommended by Samsung corporate. They insisted I pay for a 2 man service call because of the size of the TV. The 2^nd man never left the van. I expected the TV to be fixed on site, no way. The problem was getting on my wireless network. They found, made up, other problems for a $ 520 repair. On delivery, again only one man came in they demanded payment in cash. After hooking up the TV the delivery person, clearly not a technician, couldn’t get it to work right. They made him leave, too many deliveries to make and told me they would call me back with a fix. More than 26 hrs later, I’ve still not heard from them. Don’t use these guys. They are unprofessional and I have grave doubts regarding their honesty.

So This company otherwise known as AVR was terrible… I informed the tech that came to my house that he could not take my tv to fix it and asked if he could order the part for it instead then bring it and fix it at the job site he said yes. He gave me the information of the part and told me he would bring it to the office to order. I called 2 days later to check the status and the guy that answered was completely unprofessional. He said that I refused service because I didn’t let them take my tv then called me a liar and an asshole. This company from top to bottom isn’t one I would prefer to anyone and I wouldn’t ever allow them to step foot into my house ever again. The techs that came out just argued the whole time and had no idea what customer service is all about. And the guy that answered the phone when I called hung up on me disrespectfully. If I can give them a 0 for review I would because that’s what the employees customer service is.

Otherwise known as AVR. THey also are heavy into alarm systems. They moved from Columbus over to the Tacony arsenal area. Ok. these guys CAN fix your stuff, but they will charge as much as they possibly can. My old tape recorder needed a new belt. It was a 12 dollar item. It cost 400 dollars in labor. Here is how it works: You bring in the item. THey check it out after you leave and try to guess how much ur willing to spend. Then they call you and hit you with a price saying that it will need ‘all kinds of work’ and that «IT COULD» be as much as XXX dollars. but that they ‘DONT KNOW” if it will actually be that much. So are you willing to spend that much ‘in case’ it needs all that work? IF you say ok. then THATS HOW MUCH YOU ARE GOING TO PAY. I agreed because i needed this machine back and not many around here can fix these… but once they knew i was willing to pay, then that was the price. even though it only needed a 12 dollar part. The rest was labor cause ‘they had to take it all apart’ .blah blah… That was my experience with AVR. Hope u do better.