RTA Service

This place is a joke. The women that answer the phone are rude and know nothing about the business. They put you on hold constantly to, I’m guessing, ask questions to someone else since they do not know the answers themselves. The guy that comes to your house is nice enough, but he misdiagnosed the problem with my device, ordered the wrong part, took forever to come back and fix it, then it still didn’t work. I have been going back and forth with them for months. Today I called to see why, even though I was told someone would be contacting me, no one has yet. And the rude, ignorant woman on the line told me that my claim was closed because the problem was fixed then reopened three months ago! I explained to her it’s been a back and forth thing and she basically told me, tough, I have to call the insurance company to set up another claim. Another claim for a problem i called RTA and told them wasn’t fixed THE DAY the repair man came to «fix» it. So I call my insurance company and 45 minutes later, after arguing that my device was not fixed AND arguing that RTA did NOT replace a piece they charged my insurance for I am now waiting for a call back from another company that for all I know could be in China but I’ll take the risk instead of dealing with these people again.

Don’t use them!
It took us almost 4 weeks to get our dishwasher fixed by these guys, but we had no choice because they are the Lowes repair service. We had to schedule three separate appointments and they had to order parts twice. Everyone who I spoke to on the phone was rude, and no one made any effort to speed things along. The guy never showed up during the designated time window, and once didn’t show up at all.
One star is too much credit.

RTA has been to my house twice to fix my refrigerator as part of service contract from Gerhard’s. Both times, the technician was polite, on time, and solved the problem.

This place absolutely sucks. If I could give them zero or negative stars I would. I’ve been waiting to get parts for my dryer from them. I was told today, that because their technician called out, I have to now wait more days to get something fixed.
First last start off by them coming to my place the 1^st time with the wrong part. I told them there was a PF (power failure) code on my dryer over the phone. They immediately said, «Parts will be ordered, we’ll call you to schedule an appointment.» I thought it was odd, that parts were ordered and no one ever came out to ensure these were the correct parts needed. When they did come out, he brought out a thermostat, however what I really need was a motherboard and control panel. WTF? If they would have sent someone out in the first place, the correct part would have been ordered. (btw took a day off to hear wrong parts)
Now the parts are in and I schedule my appointment, get confirmation the person is coming out 8a-​11a is my time window (took another day off) to get a phone call at 945am that the technician has called out and what day would be good to reschedule again. WTF again? Why can’t they add me to another tech or come later tonight. The woman on the phone said, her manager isn’t there and she’s just calling ppl to let them know whats going on.
This is completely unacceptable! Ive now taken 2 days off work because of this company only to possibly take another one off this Thursday. I’m going to call them every freaking hour on the hour to get a status to see if I can get another tech out to my house today.
If you purchased an extended warranty from Lowes and live in Philly, please ask them who’s the services will go through and DEMAND another company besides RTA.
I will update this as soon as my damn dryer is working again.
Lisa S who had a ‘good’ experience with RTA, GOD and the spirits must have been aligned for you that day, because this place sucks.

I completely disagree with the other comments! I had the best experience with RTA. My tv (mitsubishi) needed a dmd chip. Luckily mitsubishi sent the part free of charge to RTA. They have a contracted rate with many companies, so I called a few. Most wanted to come and take the tv to their shop… its a 60 inch… I finally spoke to Dave at RTA and we set up an in home repair. I got a call from Bob the night before with the estimated arrival of between 12 and 2. At 11:30 I got a call from Jimmy who said he was on the way. By 12:30 the part was installed, the inside of the tv was cleaned and I have a perfect picture… the nicest, prompt, and efficient service I’ve had in a long time. I highly recommend them.

if I could give 0 stars I would. Don’t call them they r sooo bad in sooo many ways.

What can I say about RTA?! This is one of the worst places I’ve ever dealt with. My Grandparents ordered a washer/​dryer pair from HH Gregg on 2÷19÷13. Around the beginning of July the dryer stopped heating up. They contacted HH Gregg, and they sent someone out to check it. The repair man said he needed to order a part. 2 weeks go by, and they haven’t heard anything. My Grandfather called in. He was transferred to the warranty department, who in turn transferred him to RTA Service Center. Whoever he spoke with there told him he needed to send a copy of his receipt. When he called back to tell them he had no way to make a copy of it, they say not to worry about it. About another week later I call RTA to find out what was taking so long. The woman I spoke with had a horrible attitude, like I was bothering her. She tells me that they contacted someone at HH Gregg, and are waiting for them to email a copy of the receipt to their boss, then they can order the part. I called back again today to see what is taking so long. I was getting very irritated which is normal when you wait a month for a part that is under warranty. I ask her why nothing has been done to resolve the issue. She has the nerve to tell me that they never contacted HH Gregg for the receipt. She now claims that she told me I had to contact them for the receipt. She started getting an attitude so of course I gave it right back. She actually hung up on me! So now I have been on hold with another department for 20 minutes. How hard is it for them to do their job. It really irritates me. My 87 year old Grandmother who has cancer and is going radiation has to bring baskets of clothes up from the washer and take the outside to hang everything on a clothing line. My 87 year old Grandfather who had a stroke doesn’t have good balance so he can’t help her. I’m really getting fed up. It shouldn’t take this long to fix a dryer that needs 1 part. STAY AWAY FROM RTA… They are useless. Wish I could give less than 1 star!

They finally sent me my money back.

They are absolutely the worst, slowest, and most rude people you will ever meet. They never call you back to let you know when your parts are back, the people answering the phones are imbeciles, and they don’t even do their job correctly. One person came to fix my TV and said it was the power supply unit that needed fixing but then when someone came to replace the power supply it turned out to be a different part that needed fixing?! They don’t care at all for customer service and you can’t even leave a message on their phone line because their voicemail inbox is full. THESE PEOPLE SUCK, THEY HONESTLY DESERVE NEGATIVE STARS

These people are scam artists. I called for service to my dishwasher, stating that 2 screws and nuts that held on the inside panel of the door had fallen off. I was told it would be $ 90 for the service plus tax and parts. It seemed a bit steep but we hired them anyway. When they came out to service our DW, surprise surprise, the tech didn’t have the right screw! So when I called him out for charging me $ 90 for NOTHING, he said it was a charge for letting me know what was wrong with it. Even though I had told them what was wrong when I hired them! They wanted to charge me 200 to come back out and actually fix it. Sorry, $ 200 for 2 little screws is a rip off and they should be ashamed of themselves. To top it off, the tech pretended to slip on my stairs as he was leaving, even though there was plenty of salt down. He didn’t fall but I wouldn’t be surprised if he tried to sue me. They are that dishonest.

These folks also have a location in West Collingswood, New Jersey, just off the Walt Whitman Bridge. It is for this particular location that I write this review.
I’ve read the other reviews for RTA and have to concur with the slow, inattentive service they provide. I dropped off a DVD recorder/​player on June 5^th to have it checked and get an estimate on a possible repair. When I did, I was told it would be «a few business days» before I would hear from them. Fine. A week passes with no word from them. I call them on the 18^th. They tell me that they’ve been backed up with work but that I am «at the top of their list» and they will get back to me. Three more business days pass with no word from them. FINALLY I call THEM yesterday (June 24^th) to ask about the status of my item. The guy tells me he has to call Magnavox to price out a replacement part and will call me back. He does… a half hour later.
Point is that apparently they had decided (at some point) what my machine needed in the way of a repair but it took ME calling THEM to follow up. They may do good repairs (I can’t speak to their work since the cost for mine far exceeded the cost of a new machine) but I can say in my opinion that their customer service and follow up is lousy. There’s no way it should take almost three weeks to follow up with someone on a repair… especially when initially you’ve been told it would be «a few business days.»
They also charged $ 35 for an estimate… seems awful high to me, although they said that if you have the recommended repair done they put that towards the total cost.
Sad thing is that Magnavox recommended RTA as a local service provider for their products. But from what I learned, Magnavox — along with Sylvania and Symphonic — are now produced under the parent company Funai. And their workmanship leaves much to be desired.
So do, apparently, those they recommend for repair work. I won’t be back and based upon my experience I wouldn’t recommend to anyone else, either.

The WORST service company ever.
Seven months and they cannot fix my plasma tv set properly. They are rude, disrespectful and treat you like you are the dumbest person in the world. You have been warned. If you do business with them, it is your own fault.