Rely Mechanical

This business is not closed, despite what the listing says.
I contacted Rely as I need to replace my current POS water purification system. I spoke at length with someone who seemed to be quite knowledgeable and he scheduled a time for them to come out to take a water sample.
Fast forward to the date/​time we scheduled, and no one showed. I gave them an hour and still no one. I called the office to see where they were and apparently the appointment was never added to the book. So I scheduled another date/​time. This time the guy showed, an hour early. Fortunately I was home.
A week went by and I had not heard from anyone regarding the results. I called, and I spoke to the same gentleman I initially spoke to. He told me he would contact the testing company and get back to me either way. I never heard anything. So I waited another week (now two weeks since the sample was taken) and called again to find out the results.
The woman I spoke with said she hadn’t seen anything, and asked me to hold on a moment while she inquired. I could hear in the background someone saying «That was the water sample that I had left in the truck» meaning it had gone bad before they dropped it off for testing. The woman told me she was going to find out what was going on and would be back in touch.
It’s now two weeks since that last call, a month since my sample was taken, and I have not heard from anyone. Apparently Rely (more like UNrelyABLE) has enough work so don’t waste your time or money by giving them your business.