Pines Ford

Went there for the first time to get my car serviced and a oil change. My service adviser was William L. William was very professional and took really good care of me! While I was waiting and looking around at the parts department I ran into Luis D. the sales manager and we got to talking and he answered a bunch of questions I had about my car even though I didn’t purchase it there. Wow I was really impressed! I will be bringing my vehicle here for all my servicing needs! It was also very quick in and out! Thanks guys!

The best experience I’ve had with buying and trading cars I ever had, Ernesto Curbelo was my sales guy and he is the best I had so far too. Very happy with my new car

I took my car today for a recall and I had a great experience thanks to Service Advisor Kenny Gilman. Mr. Gilman was not only professional and knowledgable, he is the reason I will go back. I wish more places will hire more people like Mr. Gilman. His dedication and care made me very comfortable and did so to other customers around me.
I hope this reaches out to the management in Pines Ford. Thank you for having such an outstanding Service Advisor.

My cousin had a fender bender at Flamingo and Griffin. she was told four days to fix her 2016 Focus. it is now 3 weeks with phone calls to their Collision Dept, not the REGULAR dealership. No one returns calls and my wife got involved as our cousin is a bit older and frustrated by no calls. We keep getting the run around by their service guy. We have asked for a manager to call us back to just let us know a real date to get her car back. NO calls from anyone. This is the worst customer service I have had since dealing with a transmission shop on 441 by Broward. Also terrible. With service like we are getting or NON service it is very hard to understand how they stay in business. The dealership is 4 miles from her house so she felt comfortable buying it there. It will be her LAST PURCHASE. Being a business owner in Weston it is very hard to believe a dealership could do this.

The worse experience in a repair claim. If State Farm or your insurance company tells you to go here to get your car repair, simply DON“T! I was in a very minor car accident, all they had to do was replace the bumper and emblem — it took 2 WEEKS and they said it would take 2 days. I called every single day after the promised date, and I even felt bad for the receptionists, but the Assist Manager Mike, was always in a meeting, at lunch, and NEVER returned my call. Until I escalated the issue to State Farm and magically my car was ready in the afternoon. Their excuse was that a part was back ordered… I asked for receipts and dates, and no response. I picked up the car… THEY PAINTED A COMPLETELY DIFFERENT COLOR… gave them a chance to repaint and match, they put me in a day rental, picked up the car today… not only the color still doesn’t match, but the driver’s side mirror is BROKEN! From reading the reviews, looks like I’m not the only one who had issues with this shop. Take your car anywhere else, but don’t take it here.

It’s always hard and uncomfortable to have to take your vehicle in for repairs/​service. Never knowing who to trust in a business that doesn’t always have the best reputation. Well here is your «in» to a friend in the business who will always have your back and watch out for your best interests. At Pines Ford I can offer professional, friendly, courteous service done with you at mind. Come see Kenny in service mention this and get 10% off right for the get go.

I just recently purchased a pre-​owned certified 2014 Lincoln MKS and I wasn’t fully satisfied with the customer service or the follow up after the purchase. The vehicle is in excellent condition but I seriously doubt I will be doing my regular service check ups with this dealership.

This was my last

I had a great experience at Pines Ford Lincoln.
My car’s check engine light turned on when I was driving on I 95, I got very nervous as I knew there was a recall associated with such a problem and was worried my car would shut down on the highway, so I called Pines Ford Lincoln immediately and got in touch with Patrick.
Patrick was very helpful and took care of the matter right away by getting a loaner ready for me so I can get my car serviced right away. When I actually brought my car in– Patrick said that they will check everything to make sure that my car is safe to drive and he would also have my car serviced while it’s there being checked for the check engine light.
Patrick had my loaner car ready for me when I got to the dealership and the experience was quick and easy.
Thank you Patrick at Pines Ford Lincoln

I feel that I wasted my time going to this dealership. I had a salesperson who was very new to the dealership and wasn’t able to answer most of my questions. They didn’t have even one of the models I wanted on the lot, and tried to pressure me to buy cars that I had no interest in. And I couldn’t seem to get a truthful answer out of them. Beware.

Got a recall notice from Ford. Contacted this dealership service department to make appointment for inspection of the recall issue. Appointment was made by scheduler for a 7am appointment described as a quick check to inspect and determine if problem present. After waiting for almost 1 hr checked to find that the «mechanic» that conducts these inspections does not even co e to work until 8am. Certainly not very good or considerate of the customer.

This is the second vehicle I have purchased from this dealership. I was shopping for a new Ford Explorer and first shopped two other dealers before coming to Pines Ford. Right up front I gave my salesman, Joel, the lower quote of the two, from the other dealers, and we negotiated from that point. There were no games. He gave me his best price, early on, which was about 500.00 better. We signed the contract and the deal was done. No grief. No aggravation.
I will probably buy my third vehicle from Pines Ford, when the time comes. This is the way it is, when you treat people fairly.

Went to this dealership for my Focus ST’s first oil change, made it clear that it was an ST, not a regular Focus. Walked around the showroom until it was done. I go to the cashier, pay and when I am handed the paperwork for the service. I notice it says 5w20… So I head to my service advisor and casually ask if this was the oil used, he replied yes. So I let him know that the ST takes 5w30. He tells me it must’ve just been a typo and double checks with the tech (who is obviously going to say he used the correct oil) and tells me it’s fine. I’m obviously not exactly ecstatic so he asks what he can do to fix this, and I politely asked if they can drain the oil and use the correct oil. He complied and I thanked him. At this point I’m skeptical of this service departments work ethic so decide to watch the tech while he re-​does my oil change. Not surprisingly, midway through the draining of the oil the tech just plugs it right up I let the service advisor know, who without saying anything to me walks out to the tech and speaks to him. The tech then unplugs the oil drain, and I watch the oil pour out for another solid minute and a half. Later I’m told my car is finished by a porter. No apology, no clarification, nothing. Car was left in the lot, still running, with the windows down and keys in plain sight.

I went to Pines Ford to get an Explorer for my parents and we have some Credit issues, the sales agent Rodolfo and the sales Managers Luis and Victor were very clear with us not to have any false expectations. We end up getting approved and driving of a New Ford Explorer. Thank you guys, see you next time.

I want to send out a big shout out to Pines Ford for proving what low life car dealers are. Thank you for wasting four hours of my life to show me how you can try to cheat and lie to customers. If you are smart don’t ever buy a vehicle from them. Talk about bait and switch.

Great Service, sales man was very professional highly recommend him his name is Roly. The finance specialist when above and beyond the call of duty to get us approve. Thank you
This review is for the used vehicle department only. Didn’t deal with the other side of the dealer.

Ford is amazing. I love all of their cars. Couldn’t be happier with my escape. I love pines ford. Shout out to Rodolfo Modero!

One of the worst places to buy a used truck in Broward. This dealership has a known reputation as a lemon dealer. I know from have personally bought a truck from them that had not only significant engine damage but had also been wrecked previously despite having a clean CARFAX. They actually tried to balk on a repair that was listed condition of sale that was a fix covered by recall. Complete BS and garbage dealership. Guaranteed to be one of the shadiest of the known new and used car dealers in the area, you have been warned.

Well it was a good run while it lasted. I never had any issues with this dealership although everyone knows how infamous they are for lying. Well today will be my last time coming to the dealership for service.
I was charged a fee for a diagnostic known as an «Exit Fee» which I’m sure he meant to say «EXTORTION FEE», so my «free» oil change cost me close to 100 $. I never understood how you can put people on commission to work in the service department? How can you expect them to be honest, when their salary depends on selling service?

I have been coming to Pines Ford since my first car (which was not a ford) for repairs and service. They have always treated me kindly and took care of me. Their cashiers are sweet as can be and there service advisers talk to you like an actual human being and not like they were programmed to with specific answers. I appreciate how they truly listen to your issues and concerns and go above and beyond to fix the problem.
I now own a ford as of about 8 months ago (2012 fusion) that I purchased used from Ford and I am absolutely in love with it! The salesman I was with walked me through every car I was interested in both new and used with sure patience and knowledge (I wish I could remember his name right now). He was just amazing and I am so happy for the service they provide!