Hampton Inn by Hilton Pembroke Pines – Fort Lauderdale West

Good average hotel clean staff is nice. Not sure about the food option in hotel. It’s right off the highway easy access to.

Stayed in June. The staff was very good and friendly. We checked in in minutes.
Stayed in Rm 515. The king bed was comfortable. There was a microwave, a small TV and a refrigerator. The bathroom was standard with Nutragena soaps. All was clean.
The breakfast was good — lots of variety and an attendant who kept things cleaned and stocked.
Through AAA, got the room for $ 89 + tax — under $ 100 total for a clean, quiet, convenient room.
We did not experience the other reviewers complaints. Don’t know where they stayed.
When in this area again, we will stay here.

I second the feedback that this property is dated … welcome back to the 1990s. For a business travelers the Miramar Hampton is a much better property. Not sure how this property stays afloat in this market having not been updated for so long. Old furnishings, extremely limited fitness room, and loud and noisy A/​C units that ought to be replaced. Good luck sleeping through the A/​C noise. It’s pricey for what you get. They get the rates they get due to high season.

The property is dated. Modern conveniences somebody put in the previous review? The breakfast is good, I think they take pride in the breakfast. The front desk is mostly inept particularly evening crew take a long time to check in and are not properly trained. My experience with management is marginal not very helpful they don’t return emails and don’t return phone calls. I moved over to the Holiday Inn down the road and was pleasantly surprised upgraded facility clean and new. The security parks a car out front labeled «security» and the security person seemingly is on their iPad sitting in the lobby is what I’ve observed.
They are close to Cracker Barrel a lot of traffic in and out of their I’m not sure how the parking lot is but I never had any break-​ins. I moved on to the Holiday Inn and eventually moved on to a Hilton Garden for the next nine weeks and was pleased. I stay a lot Hampton Inns I’m not sure this is the best, it’s worn and old. On several mornings we had cold water not hot water and I was check in the rooms where air-​conditioners were not working. I guess you get what you pay for I suppose…

Good quality hotel in a nice neighborhood and with good quality facilities. Their complimentary breakfast is pretty good but most importantly their staff all the way to their security officer were so kind and friendly. Makes for a much better stay. Andrew Marason at the Front Desk is one of the most helpful, professional front desk agents I’ve come across and I used to be a director of quality for Ritz-​Carlton Hotels! He embodies the essence of a desire to serve.

Pembroke Pines. Is super overcrowded. Lots of Companies here. This Hotel has easy access to I75. Airport, etc.
Buuut… Years ago it was really nice. It’s clean. Comfortable king bed.
Ok. Here comes the FYI.
It’s so Dated. The Only word I can come up with is. SAD. These Hotels are supposed to be remodeled every 7 yrs. Not pass 7. This one is stuck in the 80’s.
Can’t tell you must see to believe. Why would I suggest something so unfair.
Well, passing thruu… One night. It’s not a Super Bargain Either. For a Hilton Diamond Honor. 152 $ a night.
Seriously? Totally.

The breakfast is good and fresh the rooms are kept clean. It’s kind of ghetto and old particularly the staff does not recognize frequent travellers. The laundry is a good value but I think the staff at the front desk needs lots of training on how to handle guests and not argue. And the security is is real shady, I agree with the last review they sit in the lobby and nobody’s watching the lot but seemingly shady security.

What a great place! Modern décor, friendly staff, super clean rooms, comfy beds and so much more. The location is right off I75, but it is so peaceful… zenlike. I stayed here, because the ac in my place broke and the temp was like 100 F with high humidity. I was very happy with the experience in every way. I was too busy to make it to breakfast, but other guests said that it was delicious. I will definitely recommend this hotel to family and friends!

I opened the door and choked. The entire room smelled like not just one, but many cats had been trapped in this room with a chain smoking cigar cat lover. The smell of cat urine could only be out weighed by the Oder of cigars. The front desk did send house keeping after i left they tried but it just came back I think it was in the carpet and walls. I bought some room spray and special spray for pet smells it also tried. I had this room for over thanksgiving and tried to stay anywhere but here. There was not another room available I was told. Breakfast was nice if your into mass feedings. They have lots and lots of food and it never ran out for their guests. Rooms could use a lot of up dating they are kinda old looking but the bed was comfy enough. I am sure the cats before me enjoyed it.

Clean rooms and a nice staff. The hotel itself is an older Hampton Inn, but the amenities are good. I deducted one star because the doors do slam pretty hard so if you are a sleeping guest and your neighbors are leaving, it can be audibly heard.
Otherwise, great hotel!

Overview
Stayed for a couple of weeks in early September for business.
Clean, comfortable, good value for the price. About average for a Hampton inn. Mainly a place to stay for business.
Pros
Comfortable bed
Free Wi-​Fi
Free parking
Clean sheets and towels
Clean bathroom, could use some re-​caulking in the bath, bit nothing too major
Clean pool
Basic breakfast, eggs, bacon, waffle, orange, apple, yogurt, English muffins, juice, coffee and tea. Enough to get you started.
Close to I-​75
10 min to a few major strip malls
10 min to Whole Foods and Public
Con’s
Location
Everything but Cracker Barrel is driving distance.
Other
Security wasn’t an issue, did see security patrolling the parking lot at night.

OVERALL: Some shady security and don’t expect quick service from a manager.
We love Hampton Inns and always try to stay there when we don’t have our pets with us, so this was a no-​brainer for our vacation to visit a big group of friends.
The bed wasn’t nearly as comfortable as at other HIs we’ve stayed at. We asked for extra pillows to try and make it better – sorry, no extras. Hmmm. Okay.
We were woken up at 2am Friday night by what turned out to be (as we later learned) workers shop-vac’ing some type of water overflow. A call to the front desk didn’t garner us anything more than a basic unfeeling apology so the next morning we tried to talk to a manager. What a nightmare. He wasn’t in, he was supposed to call us back, never did, tried to see him again, oh he’s home for the night, here’s his cell, oh it rings to the front desk and then we connect you, left messages, never called back, never called back.
In the meantime I tweeted Hampton and received a response quicker. We also called Corporate and talked to someone before we even talked to the local manager. PATHETIC. (Though kudos to their online and corporate responses.)
By this time we were even more peeved. What should have been easily handled by the front desk clerk (a heartfelt «I’m very sorry for what you experienced. Please accept a $ 50 credit on your stay» would have been completely sufficient) was now a two-​day annoyance. When we finally talked to the manager, he did apologize and eventually offered us a discounted daily rate, which we said was generous, and accepted. THEN 10 MINUTES LATER HE CALLED BACK, stammering about well, um, he just noticed we were there for four nights and, well, um, how about just the discounted rate for the one night. ARE YOU KIDDING ME?! He wanted to renege on the discount he JUST offered us! He obviously hadn’t checked to see our stay was four days vs. a normal two-​night weekend stay. Well, sorry – you offered the daily discount, we want it. He reluctantly agreed. The next morning the bill was wrong and of course no one there could handle it. /​eyeroll/​
IN ADDITION, on our first night there, we noticed a major security breach – the side door – which enters into the back stairwell with direct access to the entire hotel – was completely taped so it was always open and a room key was not necessary to enter (see photo). We told the front desk immediately and the response was «Oh, I think it’s supposed to be like that.» SERIOUSLY? When it wasn’t fixed 24 hours later, I tweeted the picture to Hampton and they thanked me and said they’d look into it. We forgot to check before we left (we exited a different door) so I’m curious if it’s still like that.
So, those events really colored our visit there, though Hampton corporate gets kudos for responding to tweets… and giving us a free night on our next stay anywhere.
Otherwise, the room was clean, the hotel was clean, and the exercise room was pathetic.