H&M

The service was fine in my opinion. They asked if I needed help multiple times and gave me appropriate answers. But there are some areas of the store the are a mess. Like the accessories rack is just a big messy pile. Some of them didn’t even have price tags anymore. But its still H&M with lots of good sales as always.

Can’t beat work shirts for $ 15 that have good quality. Thanks for your help H&M. Look forward to some future saleS:)

While I admit, this place does have some stylish clothing, the fashions here are a but contrived for me and I wasn’t feeling it. It almost felt like a high end knock off store. Unlike most stores, there are alot of different designs here that don’t necessarily hold a store wide theme. Nice updated clothing for some but I’ll pass.

This location is a joke. It’s always messy and disorganization. I went to try to find some bathing suits and bras I took one look at the disaster that is this store and walked out. Whoever runs this should look for another line of work and workers there as well. Other locations are so much better and actually organized. I received a discount card because I took some pictures of my last visit that was just as bad and sent them to their head quarters. I went back to give it another shot and won’t be back again! Forever21 and department stores have a cleaner look than this place.

Customer service is really lacking at this location.
I needed assistance finding a pair of jeans, the section was in complete disarray. I went to look for an associate and didn’t see one nearby so I asked for assistance in the fitting room. She called for assistance for me and I went back to wait in the jean section. Waited 5 minutes and no one came, went back to fitting room, she paged for assistance again.
When the associate did show up to assist me, I asked if she could help me find a particular pair of jeans; she said if I didn’t see the style or size I wanted then they don’t have it. Mind you the section was so disorganized, I was just asking for help to sort through it.
I then asked her get her supervisor and then told her maybe he or she can assist me with looking for my jeans. She then offered to help me. I told her no thank you and I went to the cashier and asked for a supervisor. The cashier called for a supervisor then proceeded to ask me to tell her why I needed a supervisor. I told her I was fine but wished to speak to a supervisor. She then approached me while I was waiting to say that she really wanted to know why I needed a supervisor and that she was just being nosey. Really!!!
She called the supervisor twice and then had to go and get him after I had been waiting for almost 15 mins.
I like H&M so I’m not being realistic if I say I no longer will shop at H&M but I can say I will no longer patronize the store at Pembroke Pines.

You could rot away and die before getting a cash register. There was 1 – 2 open and an enormous line, with 3 – 4 registers available but unused. Apparently they didn’t have enough people trained on them. I dropped my purchases and left. Good selection but stuff is strewn everywhere; it’s a mess.

This store is atrocious. The men’s department looks like a bad version of an outlet store. I did not see one employee on over 20 mins of me being there in the men’s department. It’s a mess, clothes everywhere nothing makes sense. Hard to shop and hard to find your sizes this store needs help. I walked out and taking my business elsewhere I literally I can’t even. Who manages this store should be ashamed.

Holy freaking nightmare. You can’t find anything. & you can’t find anything, because you’re constantly having to look down for the mountain of clothes. Jeez! I felt like I was at an obstacle course race. NOT A FAN!

Great clothes, but very poor customer service! Earlier today I saw a shirt that I HAD to have, but there was only one and it wasn’t in my size. I then asked a store associate if they had anymore of them and she immediately said NO without barely even looking at it. Well none to my surprise I took about six steps in front of me and saw the shirt on the rack. There’s nothing like going into a great store with useless and lazy employees! Very disappointing… if you don’t want to work don’t go to work people!

Not a big fan of this location. I been to the one on Lincoln Road and the one in Aventura, which in my opinion, has way more options. I rather wait in the longer lines and go through all that crazy traffic to shop in those other locations.
This Pines location never seems to stock nice dresses or going out clothes in general. Just a large variety of «the basic» plain tee attire. Don’t waste your time here. The store is always messy, and not a huge selection of clothes.

The only reason I’m giving these many stars is because Stephanie is a Star, amazing customer service with non stop satisfaction provided to all customers no matter their demeanor. Her customer service grade A. Thank you Stephanie for your great working ethics. She was working in the dressing room today.

I don’t usually write reviews for clothing stores, but this one definitely warrants one. Every time I come here the service is always shotty and I end up waiting for someone to either help me or check me out. This coupled with the fact that the mens section totally sucks, leaves a lot to be desired for. The problem is I have a bunch of gift cards and I need to use them (Spoiler alert! You can’t use gift cards online). So I guess I have to keep putting up with H&M. The good news is if you come on a week day this place is always dead in the morning!

I came in here two days back to back and also had been in once before, all the times the store looked clean and organized (except the men’s underwear and socks section), but never got a «hello» or «can I help you with anything?» from any of their employees. Today in specific a girl who works there saw me looking through the men’s underwear and just kept going. I wanted to ask if they had any others in the back or anything, but she was gone with the quickness.
Once at the register the people who attended me both times were nice, no complaints there. I think they just need to work on their customer service with the people on the floor.

Very limited clothing options and the store is incredibly disorganized. I’m assuming that it’s this crazy because it’s back to school time but it’s so bad that I’m not even willing to try it again.

One of my favorite stores in this mall. Wish the customer service a little better but the prices are reasonable and the spring collection is great.

It pains me to give an H&M store such a low rating, but good heavens, this was such a disappointment!
This is one of the smallest H&Ms I’ve seen, and the lack of selection is proof. I have always been able to find at least one thing to buy when I visit their stores, but this was the first time I’ve walked away empty-​handed. My friend decided to buy a hair accessory, so I stood with her in line. Talk about disorganized. Instead of having one line form, the cashiers didn’t seem to care that several lines formed, leaving the customers confused and frustrated.
I’ve longed for the day that they would open a Broward location, but sadly it appears that I will have to continue going to either Aventura or Palm Beach Gardens.

Le Sigh. I use to love H&M when it wasnt in SOuth FLorida. Now I cant seem to find anything every time I visit. The sekections is always bad

Definitely the worst of the H&Ms in the South Florida area. Yes, though one story and easier to navigate, it truly limits the selection that I’m used to from the other locations in the area.
Though I’ve been working since I was a teenager this store is being entirely ran by really inexperienced crowd. I’ve been to at least ten different locations and this is by far the most unorganized, and for such a small store too. I got an attitude from the girl working the dressing room to top it off.
Also, I feel like this store stocks for a suburban demographic. Seems as though they carry the blandest of merchandise in comparison to the other locations.
They should have opened a Fort Lauderdale location. Way to drop the ball H&M.

Loved this new H&M location! It’s only one story, which is easier to navigate w/​a child in a stroller. I love the selection of clothing and the fact that the prices are so cheap! Hope this is here to stay!