Regions

It’s beginning to wear on me that I better travel the extra mile to the location in Pasadena than here
because simply when I visit a bank I want to be able to cash in my checks, make a deposit, withdraw some money and handle my personal finance business without any issues.
However, I don’t see how I could do something like that if the staff here continuously tells me that they can’t split half of my check into my savings and checking account, I’m being hounded about how I need to open up a credit account in order to establish credit and that the polite, friendly manner of the staff is always inconsistent.
Phillip, the guy at the desk acted like it caused him pain to carry a casual conversation with me.
Now, that’s a problem for me.
Also, when I’m speaking with one of the tellers, I don’t want my business to be plastered all over the building, so everybody in the bank can know what my account balance is in my checking and savings account.
Tellers here need to learn how to use their inside voice when telling a customer their business.
Not to mention, the interior is so dead and plain it makes you feel empty on the inside.
Thank you Kathryn and Philip for making my experience with this location go down the drain.

You want to know what’s very inconvenient for people who are banking with this particular Regions. One is that their atm are striped from the ground. Not only are their atm’s are no longer established. The hours are the same even though the employees know there is no atm. It could have at least had the hours extended. I mean seriously. it’s hard enough to drive to Pearland to withdraw «fast cash». Now, I’m having to drive 30 mins away to Pasadena to use an atm or go to another bank. Though knowing the competitor bank will charge fees or refuse to exchange cash. Come on compromise with your «loyal» customers. The employees inside don’t seem like it’s an issue at all. Their attitude towards it is «oh, well it happened or you should come earlier». So, nonchalant the bank isn’t open at night and the atm was.
You know how you continuously go to one place and the staff knows your name. Well, not here. It seems they remember more of the older group faces than mine. I’ve been banking with this Regions well over 5 years now and it kills me that none of the staff knows me. Customer loyalty or appreciation. what’s that?! At least act like you remember my face and don’t treat me like a stranger. «Oh, have you banked with us before»?
You know how you regularly come to a place and they know how you like things done. Like if you go to Starbucks constantly or even stayed in a small town. I truly believe the tellers have amnesia or something. I come here tell them I would like to withdraw money and they want to fill out a form. Ok, ok. I know that the proper way of doing it. But they aren’t that professional.
They always want to get me to sign on with other banking stuff. If I wanted to do that I would’ve in the first place. Please stop harassing me. «Oh, it would be so much easier».
This bank has gotten newer employees over the years. I remember when I first moved down. I wanted to claim residency. I couldn’t because a particular staff denied it. I would come different days and months to get a form to prove it. But instead of nicely handing it over the teller was so rude towards me. I even stopped coming here, because of her. Now, I’m glad she is gone.
I can only say now, that one male employee has helped me to the fullest. He went through trials for me and my vehicle. I appreciate his «loyalty» towards me, he is the only one of the Regions branch employees who acts on his kindness for a customer.