AT&T

Horrible service!
If they know they are not going to make much commission from you, be prepared to wait long and receive a nasty service or non at all but a handed down brochure to read at. I came to the damn business to inquire more specific information about services or more, not something I found online.
I avoid going here at all costs and drive 20miles inside the loop to receive a better service.
AT&T shut this branch down, your losing so much clients because of this branch.
Issue started in Jan 14,2015:
Brian was the rep provided to me, I asked if I was eligible for a phone upgrade but was told to text a number (my phone was not working), how can I? He finally dawdled on his iPad and asked me to wait. 10−15min of waiting he (Brian) was going home and had to wait longer until someone helped me out. Thanks to Adrian, who acknowledge that I had been waiting provided some assistance. All I needed was a simple question of upgrade eligibility.
Stay away if you are a loyal AT&T user.

Customer service here SUCKS. They have a ridiculous queue system. I walked in, looked around, and headed to the counter with 3 employees behind it. After waiting a few minutes with not a single person acknowledging me, I wandered around and grabbed someone, who told me I needed to «sign in». They have a person at the entrance entering people into a waiting list, except they weren’t AT the entrance. So I ended up BEHIND a couple of people in the queue even though they arrived after I did. There were more employees in the store than customers, but the employees just seemed to wander around not helping anyone, and having BS conversations with each other and customers. I have no idea when they decide to actually start doing something useful.
After checking in, I stood there for 45 minutes and then walked out. WORST CELL PHONE STORE EVER!

AT&T’s customer service has always been bad but normally that was primarily been limited to their call-​in customer service.
I checked in at the ATT store in Pearland and clearly told the person checking me in that my son broke his phone, I have insurance on my plan and need a replacement. I waited 45 minutes to see a lady that told me I had to call customer service and file a claim. I asked her why the person checking me in didn’t tell me that. She then had the nerve to say maybe he thought you wanted an upgrade that is what I would have thought. I could not believe she said that. I asked her then why was the first thing you said when I explained it was I had to file a claim through customer service. She just sat there with a blank stupid stare for about a minute trying to think of an answer. I finally said I think the answer you are trying to find is because I am a liar.
I am dumping these fools. Not only are they the most expensive (check on-​line rate comparisons) but they obviously don’t care about your business. I guess you don’t always «get what you pay for».

Got a new iphone 5s and the customer service was great and the sales associate that helped me was Jenny. She was friendly and very helpful. Turns out that there was something wrong with my screen so i went back and asked to see if there was something wrong and there was. Jenny said that she would do a courtesy exchange for me because i had just gotten it, but they were out of iphone 5s so i had to come back another time and exchange it.
When i went back to get the exchange i was unable to exchange it because they told me that there was nothing wrong with the phone. I was promised a new iphone 5s and i did not receive one.

I don’t like the long waiting in queue for service.
Poor customer service
Service us unreliable
Costly
Thinking about switching to another provider.

Aside from my issues with AT&T as a service, this brick and mortar has some really nice people working there that usually take of our issues really fast. It can get pretty busy at peak hours so there might be a bit of a wait but I don’t think I’ve ever had to wait longer than 15 – 20 mins for help.
In the store, there are 10 – 12 little help/​checkout stations, an Apple section, and a bunch of crappier phones and tablets. They also have a few big TVs in the back that play football games, which make your Saturday or Sunday waiting a little less painful.