Navy Lodge

I have been here a few days into our 3 week stay. We are PCSing off the island and wanted to give our furniture a head start. I looked and looked for photos of what was included in the kitchenette and didn’t find the detail I wanted. Before checking in, I called the front desk who couldn’t answer a question «Does the fridge have a freezer or is it just a mini fridge». I posted some photos for the military wives like myself that plan out everything ahead of time. I wanted to know what I needed to grab from my house to bring to the room.
So far, the stay has been good. The room is clean and actually cleaner than what I expected. I found one of the reviews about the navy lodge to be amusing. Don’t travel to a hotel and not have your pet vaccination papers on hand. There is housekeeping that will come in contact with your pet. Common sense really… and to complain about that is ridiculous.
The internet… It’s not fast but isn’t as slow as some say. In fact, as I am typing this review… My son is watching Garfield on Netflix. Can’t be too bad if I’m streaming with no problem.
Cell phone service is great here… I mean if u have some bargain basement provider then maybe it’s bad. Its Ford island, I have Verizon and it’s fantastic and 4g works also. I chose to turn off my data and use their wifi for free. Like I said above, I can stream video with no problem with the wifi.
The wash/​dryer is 1.00 each per load. They are small washers and dryers. They are like ½ of what a normal washer would take. In apartment like fashion, you have the inconsiderate people that let their stuff sit in there for hours holding up machines.
The pool is great. My son loves it and it is well kept. It starts at about 2.5 feet and goes up. There are towels that you sign out and sign back in when you leave.
I have found that it is very quiet in the rooms. I have never heard any hallway noise or noise from other rooms. The lodge is quite full right now also. We are on the 3^rd floor. I have found that the tub in our room is odd. I am not sure if it’s a defect or its like it in all rooms. If you stand in the middle of the tub it makes a noise kind of like it’s denting in. It makes me laugh every time I shower because I wonder if I am going to bust through like The Kool– Aid man into the room below me.
The elevators are a bit on the slow side. A plus is that they leave bell hop trolleys at each entrance to help with luggage and groceries. We have 3 in our section of the lodge.
Breakfast is offered as others have stated. Its ok. It’s nothing really to get excited about. Cereal, mini muffins, make your own waffles, bagels, juice, coffee. They offer Seattle’s best coffee.
If anything happens between now and the time I leave I will update this. You can’t find a better, cleaner place on the island for the price. I am pretty happy here, and trust me I’m the kind of person that runs into the room inspecting before I bring in any luggage.

I would never willingly stay here. In fact I’m glad they cancelled my reservation when my plane was 6 hours late, (something totally out of my control.) Because I ended up staying at the Best Western instead, and was much happier for it. The customer service here is awful. The women who work at the desk seemingly have much better things to do than to assist you. You’re lucky if you get an eye roll as an acknowledgement before they stand up and acknowledge your presence. I seriously felt that by talking to them, I was the most massive inconvenience ever. I must have interrupted their gossip hour which was all in Tagalog… So who knows. They were probably making fun of my jacked up hair. Very disrespectful and terrible customer service.

Rooms are ok, clean, staff is nice, BUT… The plumbing sucks, the WIFI sucks, they don’t care. The sound of dogs in other rooms. Do not come here if you afford to stay at a nice place in town.

This data for the review is a year old, but Navy Lodges never change. I would rate this probably number two for location, after the Navy Lodge at coronado. So let’s start from the beginning, was in pearl for business and had to take the family with me. Let’s just say it was an order. We got a suite, one bedroom with a pull out coach. For four folks, my bride and two daughters, it was plenty spacious. The rooms are done up in a beach motif, not the ritz or Waldorf, but not half bad. Flat screen TVs, a small efficiency kitchen and close by to the Arizona Monument (will write a review on that soon).
The staff was extremely pleasant and were there to answer any and all questions. The location is good, as I mentioned earlier, with easy on street access and plenty of parking.
Ok for the cons, there is no pool or gym on sight location, and the area outside the gate, while safe, is not the best for catching a quick bite to eat or go out for a nightcap. We made due with a couple Kona Beers and sitting on the porch area by the lobby. Great way to meet other service members especially if you offer them a cold one. I would definitely stay there again.

The staff is friendly and helpful. The rooms could be cleaner, (specifically the carpets need to be steam cleaned and the tile in the bathroom and kitchenette need to be scrubbed really well) but I’m a bit of a clean freak.
It’s not the Ritz, but it works for our family of four while we are PCSing off island. The only thing that would make it more helpful would be having an actual suite with a door to close off the living area from the bedroom. It’s been difficult getting our youngest (a toddler) to sleep since there isn’t much separation or a door between the spaces. The suite is more of a horseshoe shape with the kitchenette in the middle, between the living area and bedroom.
They offer breakfast in the mornings which is helpful. The wifi during our visit was very spotty so be prepared to create a mobile hotspot in order to get any internet service worth having.
There is a nice pool for the kiddos, playground with swings and plenty of green space to run around on. There are also laundry facilities which are very convenient!
*Bring a sound machine if you have young kids to help drown out hotel noises, if you want them to nap!

We stayed here while PCS’ing from Connecticut to Hawaii, which in its own right was quite a whiplash. We had no issues scheduling our stay, and had an easy time getting our 8 pieces of luggage to our room. At the time we were there, they only had one queen bedrooms, which is pretty cramped for us, as I’m 6ft, and my husband is about 6’4″. We made it work though, and the room was spacious enough for all our things.
Finding a house was easier than I had anticipated, and we moved out earlier than we had planned, which was no problem for the scheduling desk to alter for us. The shower in our room had immediate hot water every time we showered, the room was very clean, and the complimentary breakfast was decent with Golden Malted waffles which are my favorite.
The downsides to staying there were plentiful too, especially that the room next to us had a dog that was routinely left there unattended, who barked constantly even at night, and the owners would either not answer the door or phone, or didn’t care, even at 11pm on a work night. Our bed was uncomfortable and left us sore every morning, and the worst part of our stay was that their wifi was down the entire time. It’s incredibly difficult to PCS in the first place, but to do so with no connectivity was maddening.
For many, including us, the options to stay with the military on a move are limited, and you have to make do with what you have. For those with options, I’d recommend looking elsewhere, especially at work times getting on and off ford island, and those needing dependable connectivity.

BLUF: The stay here at the Navy Lodge on Ford Island has made me actually look forward to leaving the island, just to get out of the room. I will not stay here again, nor will I recommend it to friends/​family.
The good:
It’s Hawaii. Rooms are decent sized. Pool is nice for the kids. Away from crowded downtown, Pet friendly rooms (kind of).
The not so good:
Service is slow, and by that I mean worse than the standard Hawaii slow. Front desk is sorely under-​manned and under-​trained. At any given time between 0600 and 2200, there are phones ringing off the hook and a line of at least 2 – 3 people. They could not address a blown circuit breaker until the next morning because they didn’t «know what to do because there wasn’t anyone available at the time.»
We got unwanted wake up calls every night at 2130. The front desk’s solution was take the phone off the hook.
Internet was/​is extremely slow, if we were able to connect at all. If you have any sort of business or work to do, you will not be able to accomplish it. Sitting in the lobby for 10 minutes and 3 people came to the desk to complain about it. Uploading a single picture online will typically time out after 10 minutes before completing. Checking in for my flight took 45 minutes. Internet dropped me 3 times during the process. By the way, there is no business center either to get a hard line or a printer. Cellphone doesn’t get a very good signal either. Multiple complaints, but never a resolution.
Because we had pets, our «Do Not Disturb» sign was removed from the room. When asking the front desk for another one, they refused and said it was policy that we could not have one if we had pets. She said I could call house keeping and ask them but it would be a waste of my time.
We were informed upon check in that they require pet veterinary records, which had been packed and shipped. I explained that we were outbound and using Island Pet Movers who take care of all required certificates to fly the day of. The front desks response was «well, all we need is shot records.» I won’t go into any more detail, but I will say any time I went to the front desk for anything I had to re-​explain the entire thing. Happened more than a dozen times.
Our room was extremely damp and has mold spores somewhere. The second we walk in everyone starts getting itchy eyes and sneezing. When asking the front desk about it, we got the standard shrug, apology, and statement «I don’t know what to do.»

My tip covered my «pet peeve» about this place smelling like a wet dog. Other than that, location is great (you’re in Hawaii!!). Rooms are pretty big and comfy. The shower curtain, not so smart. Who puts up a curtain that is half mesh? Pretty, but not practical. Yup, floor was always wet every day. Continental breakfast was decent (I really liked the oatmeal!). But then, one night the guests above us were having a hoot of a time bouncing and jumping down onto the floor. It was 10:30pm and had to wake up early next day. Gave them about 30 mins to take a chill pill, but it never stopped. So, I called the front desk to see if they can place a call into their room to kindly ask to simmer down in a nice way. ;-) He said… C’mon. Are you serious?! It’s Summer Break! I told him its 11:00pm and I’m not sure it’s gonna stop soon. Then he said, Oh so you want me to be the bad guy? Uhhhhhh, yeah?!? Idk. I just thought he could have handled the situation more professionally.

This review is 1 star for the service. The facilities at the navy lodge here on Ford Island are great. Nice, spacious rooms, large pool, beautiful grounds etcetera. However, we had a terrible experience with the customer service here. We dealt with an incompetent and rude receptionist on the phone who laughed at and mocked my husband for calling to book a room not far enough in advance (he has short fused orders). She told us to go elsewhere so we did. We showed up to get our non availability certificate and as it turns out 7 pet friendly rooms were available. Pretty clear she was either just a rude person or unable to do her job correctly. We’ve also heard that this kind of service is common here so beware of their incompetency going into this.

We really enjoyed our stay here, staff was very nice and accommodated all our needs. Room was very clean, bathroom was spotless! Very clean. which I have found to be rare at other places we’ve stayed. Very quiet and beds were very comfy;) Also full kitchen which came in real handy Sad we are leaving Hawaii, because I could definitely come here more often

We stay here for 1 months while PCSing. It was everything we could asked for. Comfortable rooms with a kitchenette close to my husbands work at Hickam.
My children enjoyed the pool.

1. my dogs got fleas here.
2. fix the internet please. i will not pay when im already paying for a room. AND stop making it so i have to reconnect every hour.
3. can i please have a sponge for the dish soap you gave? what am i going to wash my dishes with?
4. possibly spray the place for insects? i have seen 3 cockroaches running away after 2 days here.
this place is nasty and i wouldn’t stay here. if you have a choice, do not stay here.

Highly recommend, especially if you work on Ford Island as it’s well worth the convenience of avoiding Honolulu’s traffic. Not much on Ford Island itself so you’ll have to venture to Pearl City and Aiea for Dinner/​Lunch. The rooms are well cleaned and everyone is friendly. Morning breakfast is serviceable but I’m fine with a bowl of cereal and cup of coffee in the morning. Wi-​fi can be a bit tempermental at times, but it’s free. The price is right and everyone is very friendly; anyone stationed at JBPHH can’t go wrong in my opinion…

This hotel is pretty good. A+ for the free wifi cause now a days most hotels try to charge you for everything. The dog area is a huge plus cause you can unleash them but they dont have poop bags over there and the water fountains dont work so carry water with you over that so you can pour it in the dog bowl. The AC in the rooms are great as well. I wish they served a diner but at least the breakfast is pretty good. Go for the strawberry muffins and you can make your own pancakes.

I booked a room for 7 days, starting today, way back when in February. I showed up at check in today and was told that there were «emergencies» and they were unable to accommodate me. They had booked me a «replacement» room at the airport hotel, which if you ever stayed there, you know that you risk bed bugs amongst other things. I told them nope.
I understand emergencies come up but I NEVER received a phone call telling me my reservation was cancelled. They get points for attempting to find me a new room. But the whole situation just left me with a poor taste in my mouth.
I’m PCSing out so it leaves a bad taste of Hawaii in my mouth but if I was just coming in, off a 12+ hour flight and was told what I was told, I would have gone ballistic.
They have offered me a room after I stay four nights elsewhere. I really hope that I have a better experience the 2^nd time around but I’m not holding my breath.

Hotel is nice enough. Rooms are spacious and fairly clean. Staff is polite but not overly outgoing. Continental breakfast is very minimal but the coffee is pretty good. They don’t have any high chairs for toddlers and not enough seating to accommodate everyone.
They are pet friendly but with a deposit. Compared to other military lodges this one is pretty good.

Not a bad place to stay at all. Most guests here, myself included, are Navy personnel arriving on the island awaiting housing or looking for a place to live. Much better than many other places the Navy has «forced» us to stay at… cough cough Groton Chalet cough cough.
Nice pool with plenty of seating and tons of kids (could be good or bad depending on your perspective). They serve a free breakfast every morning, which is super convenient, even if a cup of coffee is all you want. Awesome little mini mart inside open 23.5 hours per day (they close from 2330 – 0000) that has snacks, drinks, booze, and other essentials you might want to grab.
Price is great too so if you aren’t looking for an exotic resort to stay on vacation, this isn’t a bad choice at all if there is room. Military ID is required to drive on/​off Ford Island and the bridge kinda puts this place out of walking distance of anything.

Not bad for old Navy housing. The price is right… yes it’s on Pearl Harbor, and you’d definitely need a car.

This review is only for the conference room facilities. I have never had the opportunity to stay here considering I live here in Hawaii.
The facility itself has to be the most gorgeous navy lodge I have ever seen. Most resemble a holiday inn. This place reminds me of a mid range resort on an island (Hey we ARE on an island) The conference room we used, which I believe is their ballroom, is spacious, near restrooms and centrally cooled. I did like that they provided coffee. However, they provided us bags of tea without hot water. My biggest gripe has to be the lack of water facilities. You have no choice but to buy water from their mini mart.
They had free copies of the paper though every morning. You rarely see this at hotels these days. If we ever leave and would like to return to Hawaii on a visit, we are definitely staying here.

I need to clarify my rating by saying that this isn’t a five star review because its a five star hotel. However for what it is, you’re not going to get much better, especially for the price and the location. The staff itself is worthy of the five star rating as well.
I stayed here after arriving in Hawaii and awaiting housing. Prior to arrival I was in contact directly with the hotel due to the fact that I had certain concerns that needed to be addressed directly with the hotel. The staff at the front desk was able to assist me with ensuring that my room accommodations were met and also assist me with several odd ball issues that I encountered while arriving on island.
The room was spacious, clean and had a kitchenette which had a full sized fridge, microwave and stovetop. The kitchen was also fully stocked with a coffee maker, toaster and pots and pans. Note that should you make use of the kitchen while here you are responsible for cleaning the kitchen daily.
The Navy Lodge also offers a free breakfast daily which helped to keep my costs down while living in lodging.
The room was equipped with a nice sized television and there was also free wifi available which was spotty at times, but if you needed better service, there was also a faster version available at cost.
There are laundry facilities on site as well.
The pool was also well maintained and rather large for a hotel.
The AC also worked well and was much appreciated.
Daily maid service is included in the room.
If you’re PCSing in or out I’d definitely look into staying here. Room rates do vary and you’re not guaranteed a rate until you arrive. I lucked out and got the cheaper of the rooms.