Wendy’s

We went through the drive-​thru, made our order, and paid. They asked us to wait out front for our order, so we did. Not too long after, a friendly young boy brought us our food. Fast forward, we decided to sit and eat in the parking lot. I realized they hadn’t given us straws but we weren’t going back to the window for that. Anyways, no biggie. Moving on, while we are sitting in this parking lot, eating. we seen a lot of different characters. Someone asked our friend to use his phone. Few workers have gone in and out to take smoke breaks, 2 other employees lounging around in the dining area, and the list goes on. A few more workers come and go, these two other boys came outside playing their music very loud. Mind you, my window is down and we are 2 stalls away from their front door. Those boys go inside and a few more workers come and go. One employee was a female and was basically yelling across the parking lot how she was annoyed, to another worker. She goes back in and out comes these 2 other people while a car pulled up to them and they were talking about giving discount to them and told them to proceed to the drive-​thru window… wth? As I’m writing this, another car has pulled up and a worker is standing by the door telling the people to hurry And make their order (must be his friends because he just let someone go into the bathroom and the other person is talking to the worker). Yeauh, someone needs to teach these kids how to behave and not to treat this place like their high school hang out spot!!! This is appalling… therefore 2 stars. Not to mention, the worker yelled to another worker to «open the f-​ing door.» And now as im editing my review, out came more workers, playing their music.

«THEY **** YOU AT THE DRIVE-​THRU» –Leo Getz, Lethal Weapon.
It’s fast food, so I’m not expecting a 5-​star meal. Neither should you.
But we are in Pearl City here, so we’re not in a third-​world country (even though some parts look like it). Therefore, you’d expect some type of civilized service or intelligent life. On my last 5 trips to this drive-​thru, I’ve had something wrong with my order 4 times! Pretty bad percentage.
What’s worse though, is what happened the last two times I came here: on both occasions, after receiving my order, I’m checking thru the packages making sure everything is there. BOTH times, after about 10 – 15 seconds, a worker will then pop back in the window and say «Oh are you guys missing a sandwich?»
Call me paranoid, but it almost feels like these guys are shortchanging you on purpose, waiting to see if you check your bags and notice something missing on your own.
BE CAREFUL AND CHECK YOUR ORDER!

Frosty tastes wonderful! It’s the staff who lack any sort of personality or sense of humor that brings it way down for me.

This Wendy’s is in dire need of a renovation. On my visit in the evening, it was dirty. Tables were dirty and haven’t been properly wiped. The floor had food on the ground underneath the tables. They were apparent in different areas and needed a person to sweep them.
This location also gets crowded during lunch. Many businesses are in this area. They also have a group of senior citizens that congregate here to have lunch. That’s also what adds to it being so crowded. Parking is ample. I’ve never had a problem with the parking or finding a free stall.
They have only 1 soda fountain for your self service drinks. That’s a bit odd because usually there’s at least 2.
Service is just «okay» at this location.

Arrived at around 8:00pm and it was pretty busy at least at the drive thru. Walked in and no one in line. She took our order right away and we went to find a table until they called our name letting us know that our food was ready. As we sit there we wondered why it was taking so long. Finally the hubs got up to go check. It took almost 10 mins before we finally got our food. Talk about «fast» food. You would think with a wait that long everything would be hot and fresh? Nope. The fries wasn’t stale but they weren’t hot either. My bun was cold on top and the bacon was almost like beef jerky yeah that tough. This is come to except from most fast food places. So if you want semi fast with semi fresh food then you’ve found your place!

Waiting to get to the Drive-​Thru window there are no menus. When you finally reach the window half of the menu is blocked by the speaker and more of it is blocked by the signage posts. So you have to either get out of the car to read it or you have to move the car a couple times. This means you can’t really order quickly and you have to ask a questions about the items. Finally you get up to the window to get your food and the server smiles and says «Pull up to the next window please.» NOT FUNNY! There is no next window so you have to park and go inside to pick up your food. Eventually you get your food only to find it has something that you really dislike so you have to return it.

Theres nothing better than indulging in delicious chili & rice… and finding out the rice is totally undercooked. Thanks Wendy’s –_​-​. Crunchy rice with perfect Chili is such a buzz kill. Ugh! I wish the rice was cooked thoroughly so it would match perfectly with the chili.
Guess I have to go to another Wendy’s to get good chili and rice. Smh.

What is it with Wendy’s? I don’t come here often. But when I do it’s always service without a smile at drive thru. 8pm 5÷12÷15 if Wendy’s management cares to read this.

Pros:
— Cheap
— The food is tasty
— «Better» quality ingredients
— Convenient
— Naturally cut fries
— Frosty!
Cons:
— Food takes forever… Both inside and drive-​thru
— Customer service isn’t too great
— Cashiers tend to be rude
— Consistently get my orders wrong
— Small portions (not in the good/​healthy kind of way)
— Not exactly the cleanest restaurant… Trash and food particles on tables… Oh I can just imagine the germs X_​x

I wish there was a Wendy’s closer to me, but as my boyfriend lives on the West side, I go about once every other month now. This is a definite treat and a new discovery! I only just tried it for the first time last year.
Chicken nuggets — much better than other places! I prefer the selection of sauces elsewhere though.
Chicken Asiago Ranch Sandwich — LOVE IT. This is my absolute favorite item and I get extra sauce. The original comes with just a smidge too little so the last ¼th of the sandwich is too dry. Delicious. I always get it grilled to be healthier.
Cod Sandwich — Not bad! Very yummy, though this would not be my go-​to item.
Fries — Meh. I’m really not into their fries but I usually get the combo so I munch on a little.
Frosty — I’m all right on the frosty, but that’s a personal opinion — I don’t think my dislike or like for it has anything to do with the quality. I’m just not a fan of the SUPER thick texture where I have to struggle to drink it.
I highly recommend eating at Wendy’s if you’re in the area, compared to other fast food places.

The store manager, Liz was VERY defensive as I complained about the terrible service we got using their Drive Thru. With that it was clear to me as to why her employee’s have the same I DON’T CARE OR I HATE MY JOB ATTITUDE. She leads by example… Service or something is lacking in this establishment which is why they barely make 3 stars. You would think Liz would make an effort to make sure customers get the service they deserve. No apologies was made. I felt as if she was too busy to care. Without your customers you would not have a paycheck. So, Pls treat people the way you would like to be treated. Everything else is pretty much BASIC common courtesy.

Spicy chicken nuggets… they gave it to me cold and dried out! Hard as a rock. I went through the drive through so I didn’t see it until I got home. Very disappointed. I would have waited if would have to make a new bunch, but they didn’t give me option. I suggest checking the food before you leave.

I live in town, and I’m from East Honolulu, so Wendy’s is a treat for me and a welcomed change to the usual fast food places (McDonalds, Burger King and Jack in a Box). I have always liked their chicken nuggets so much more than any of the other places, but now that I have tried their fish sandwich I’m afraid I will never buy it from any of those other places again. It is sooooo good and a step up above the rest — from the fish itself to even the tartar sauce, it is a much higher quality.
Their strawberry iced tea is also a favorite of mine, as well as my gf’s — she gets it each time we go to Wendy’s, even though she is allergic to strawberries. I also love the frostys. For a limited time, if you buy a frosty key chain you can get a free mini frosty with any purchase.
Items I recommend:
–fish sandwich
–chicken nuggets
–Caesar side salad
–strawberry iced tea
–frosty

The purpose of this review is to offset the 1 and 2 star reviews, which seem to lose sight that this is a fast food restaurant, not a fine dining restaurant.
Wendy’s serves it’s purpose and exceeds quality when it comes to fast food joints. With the occasional service hiccups I think people need to remind themselves that this place is in the same category as your McDonalds and Carls Jr. not your Roy’s or Alan Wong’s.
Out of the 4+ times that Ive gone to Wendys, I received exactly what I ordered, maybe management changed.
The go to’s remain their vanilla and chocolate frostys, chili bowls, jr bacon cheeseburger, and chicken sandwich… basically their dollar menu haha but they deliver in comparison to others and is why I choose them over MickeyDs anyday

A couple nights ago my son and I stopped by Wendy’s for dinner after getting a few things for the house at Wal-​Mart a block away from this location.
We went through the drive thru but probably would have been better off going into the store. It was about a 20 minute wait to place our order and another 5 – 10 minutes to get our meals.
My son and I both ordered the triple meal with chocolate frostys for dessert. I asked for my burger to be made with no pickles and no onions. The receipt confirmed the order but no such luck on the cook getting the order right. My burger was loaded with pickles and onions. Both of our burgers were assembled sloppily at best. The vegetables were halfway out of the buns and the patties were stacked so that they stuck out both sides of the bun. They were also overcooked leaving them dry and not very appetizing. The fries were soggy and warm at best.
By the time we discovered the mistake and mess we were a couple miles away and about to get on the freeway to go home. The only positive was the frostys were good. The frostys are the reason for the 2^nd star.
Overall I was disappointed because we used to get good burgers at Wendy’s. If the order was right and the food good I wouldn’t mind the wait. But, to wait a half hour for an incorrect order and mediocre food at best is something I won’t be doing at this location again.
I doubt we’ll ever return to this location.

Best items hands down is they’re chili wether you leave it as it is or ask for onion & cheese, they have the most delicious chili ever in my opinion!
Not a fan of they’re fries, they’re chicken nuggets and sandwiches taste 100 times better then Mcdonald any day of the week, & they’re salads are super good. I like they’re unsweeten ice tea as well.
As for the customer service, there’s one manager who is always on top of her game, she is super friendly and nice! Would be useful if I got her name right?
Otherwise, inside is clean and spacious & drive through can take forever. Overall this Wendy’s is rated a 3 only because I come here if I’m starving need be, & it’s healthier then going to Jacks or Mcdonalds or my wife’s favorite Taco Bell
Happy fast food eats Unilocalers!

Wendys, in my humble opinion, are the BEST fast food joints on the island. Although there isn’t a TRUE dollar menu, they do offer a number of reasonably priced items on their «dollar» menu.
Food is fantastic and fresh
Private parking, yet very different configuration.
Usually wicked busy.
Staff can be helpful and friendly, although at times they seem flustered and unorganized.
I heard … this may or may not be true … that the chili is made with day-​old burger patties warmed up and added to the chili sauce.. .It’s fine if I do it at home, but really???
LOVE their Frostys!

Writing a Unilocal review about a fast-​food establishment is such an exercise in futility. #Sigh.
Nevertheless, about fifty percent of the times I’ve gone through the drive-​thru here, my order has been wrong in some way. They frequently forget to pack an entrée item that you’ve ordered, such as chili cheese fries (!), or give you a different sandwich entirely. My bleeding, cholesterol-​ridden heart keeps giving them chances, but they just keep on reinforcing this sad statistic.
One redeeming star for their delightful pretzel bun burger and choco frosty.

I love Wendy’s food but not the service especially at this location. Something always goes wrong with my order. I’ve complaint many times but no use. I end up driving to McDonald’s
across the street just cause I’ll get what I ordered. Shape up Wendy’s.

7.10.13.
One of the cleaner locations & def one of the friendliest.
Favs to order from here are the Baja Salad (guacamole, salsa, tortilla chips, chili) & of course I always pick up a Frostee whenever I visit :) Honestly, I am not a huge fan of the guac/​salsa – the lime flavoring is very strong; but when everything is mixed together, this salad is bomb! The half size is perfect for lunch, the whole is perf for dinner (~$ 7)!
Don’t forget to purchase a Frostee key fob (I believe they’re a $ 1); it gets you a free Jr. Frostee everytime you stop by and flash the key fob. It’s a perfect way to finish off a meal! :)
Unilocal 365 Challenge: #190/​365